Jobs at Sama

About The Job

Sama is searching for a talented Human Resource professional to support our People Operations function and make the most out of our capabilities in Learning, Development, and Talent Management. As the Manager of Learning and Development at Sama, you are a strong strategist & a roll-up-sleeves HR Practitioner who enjoys working directly with our teams and other stakeholders to solve challenges. You will act as a thought partner and guide Sama through the employee journey from learning and development to talent management. You will be a part of the Global People Team, ensuring that your innovative ideas result in a smooth experience for Sama employees.

Key Responsibilities

• Partner and consult with line management and provide Learning and Development guidance
• Analyze trends and metrics with the Learning and Development Department
• Resolve complex employee development issues
• Work closely with management and employees to improve work relationships, build morale and increase productivity and retention
• Partner with the business to design career paths and support in promoting talent from within Sama
• Provide HR policy guidance
• Identify training needs for teams and individuals
• Evaluate training programs
• Suggest new HR strategies
• Implementing policies that give all employees equal opportunities to speak up when they face issues on the job and give them the chance to participate in challenging multi-team projects.

Minimum Qualifications

• Bachelor's degree in Human Resources or a related field; Postgraduate qualification in Human resources/People Management/People Development is also desirable.
• 7+ years experience in HR/People Operations
• Proven work experience as an HR business partner; with working knowledge of Learning and Development, and Talent Management functions.
• Demonstrable experience with HR metrics

Preferred Qualifications

• Excellent verbal and written communication skills.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Excellent people management skills
• Analytical and goal-oriented; a strong bias toward action
• Deep commitment to building ethical, world-class company teams

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About The Job

The Digital Marketer will act as the voice of our brand and manage online communications for The Leila Janah Foundation. You will be responsible for promoting a positive public image for our organization and brand. You will support and assist in the planning, execution and optimization of our online marketing efforts.

Key Responsibilities

• Responsible for managing and handling responses to comments and messages across all Leila Janah Foundation social media channels.
• Use pre-written posts to respond to comments and/or messages on LinkedIn, Twitter, Facebook, and Instagram.
• Suggest a response to comments/messages when there is no relevant pre-written post; if approved, add the response to the pre-written post document.
• Forward negative comments to the Programs Associate and Programs Director.
• Share select content from the Editorial Calendar to the Leila Janah Foundation Social Channels on a weekly basis.
• Work with the Programs Associate to organize and manage online events for the Leila Janah Foundation Community online and offline (i.e. watch parties, online streams, etc.).
• Work with the Programs Associate to manage and update the Leila Janah Foundation Editorial Calendar.
• Write content to post in the Leila Janah Foundation Social Media Channels on a monthly basis.
• Research, write or source content for Leila Janah Foundation social, web and email channels.
• Work with the Programs Associate to distribute engaging text, image and video content for social media.
• Support the Leila Janah Foundation team in research, content creation, strategic planning, report building and other activities.

About You

• Passionate about producing content for social media.
• A clear, fluent writing style and an ability to produce strong email headlines, captions, summaries and promotional texts in English, Kiswahili and E.A. Slang.
• A self-starter excited by the potential of working in a small, dynamic and growing team.
• Experience in working within the NGO/Social Impact sector.

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Key Responsibilities

• Hire, coach, develop, and motivate your leadership team - ensuring high levels of team engagement, accountability, and accomplishment
• Actively track all program/SOW KPIs, develop RCAs when expectations aren’t met, hold team accountable for process improvement
• Develop operational strategy plan - present on progress to executive team, highlighting any risks as they arise
• Complete ownership of operational success and all aspects that impact operational performance - risk management, financial accountability, team development, retention, profitability, continuous improvement, service delivery governance, budget, and reporting
• Sama ambassador - upholding the highest standards in integrity, safety, and professional development
• Develop a team culture that is able to operate independently, with agility, and effectively
• Partner with Customer Success on client strategy and process execution
• Maintain high level of technical knowledge, track and manage emerging market trends, ensure team is able to quickly adjust to new workflow processes
• Dig into the details of our operations, revise existing and/or develop new policies and procedures to improve overall operating efficiency and exceed client expectations
• Foster a culture of accountability and commitment within the team and supporting organizations

Minimum Qualifications

• 10+ years of experience leading operations, preferably in East Africa
• 10+ years managing client relationships
• 7+ years of executive leadership at a director level or above, including managing multiple departments
• 5+ years managing large scale internal/external projects with multiple stakeholders
• Experience leading a service delivery team
• Located in Nairobi, Kenya

Preferred Qualifications

• Experience leading continuous improvement programs
• Proficient in agile project management methodology
• Experience leading large (1000+) multicultural and diverse teams
• International work experience
• 10+ years working in technology
• Experience working with underserved/underutilized individuals

About You

• Dynamic leader with experience and passion for managing large and diverse teams
• Able to deal with rapid change and ambiguity
• Track record of leading high-performing teams
• Strategic thinker with strong analytical and problem-solving skills
• Empathy for the client community and passion to create an exceptional customer experience and provide outstanding support
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members
• Adaptable and energized by a fast-paced environment
• Motivated by our social impact mission