Jobs at Sanergy

About the Role

The GR supervisor will support the Government Relations Department which is responsible for building and maintaining strategic relationships with the community gatekeepers, county and national governments including the police in our areas of operation so as to always ensure an enabling environment for a thriving business.

Duties and Responsibilities

Government engagements

• Ensure sound relationship between the company and local authorities by effectively engaging the National and County Governments at Sub County Level, NEMA and all Police Stations in our areas of operation and getting their support for our work. optimized Sales and Customer Support Processes by ensuring that the process of FLT Approvals and Installations is hassle-free.
• Prepare an attainable portfolio of all the officials engaged by the associates in their areas and balance on the time to source for approvals.
• Ensure continuous spot checks with other officials at the ward level are constantly engaged by the associates.
• Prepare the government engagement reports on a weekly/monthly basis by tracking all the developments in all areas and ensuring that the relevant departments know the government plans.

Data management

• Daily sharing of GR pipeline with the associates and ensuring that they have the right information on a daily basis.
• Manage the approvals information by ensuring all the sites approved to have the right documentation i.e land approvals documents, government approval forms, and any other documents relevant documents are verified, signed, and correctly attached in the system.
• Ensure that all the documents are up to date with the relevant information. i.e government engagement documents, spillover analysis report, GR pipeline, and other relevant documents.
• Analysing and interpreting reports to identify, evaluate and present options for decision-making for use by the Leadership Team and the Toilet Board.

Case resolution

•  Work with GRAs to follow up with cases in all areas to  ensure that necessary support is accorded to all the GRAs for fast-tracking on their resolution.
• Work with GRAs to liaise with internal and external stakeholders for clear case resolution.
• Manage escalated cases and issues within the stipulated SLA’s.
• Manage the GRAs PD and ensure they happen on a weekly basis
• Apply problem-solving techniques i.e 5 Whys to establish corrective and preventive measures to arising issues.
• Work with GRAs to conduct refresher training with SA on areas they are supposed to sell the FLTs.
• Continuously check ins with GRAs on AIM plans and ensure they visit, call or use any other acceptable strategy to ensure approvals/case resolutions.

Projects 

• Support on-time completion of time-sensitive tasks in the company’s ongoing operations
• Support the sales and marketing teams on activities that are going on throughout the month to boost sales in our areas of operation.
• Provide guidance and support to other departments on matters pertaining to government relations within the area of operation.

People management.

• Manage the GRAs in areas highlighted
• Should manage the stakeholders internally and externally and ensure that the set targets are met.
• Should set expectations and affirm on issues to ensure that government rules and regulations are followed and add value to the business.

Qualifications

• Degree in Social Sciences related to community or social work or any relevant degree. 
• Knowledge of Government Structures and County Government By-Laws
• Previous experience in leading a team.
• Proven experience in lobbying government and working with informal communities 
• Having worked in compliance-related environments would be an added advantage\Evidence of having worked in the informal settlements for more than 3yrs.
• High level of attention to detail, self-motivated, and a team player
• Able to take a proactive approach to projects and work with minimal direction 
• Able to multitask and prioritize in a fast-paced environment
• Trustworthy, discreet, loyal, and must maintain strict confidences 
• Aptitude to respond creatively to adjustments made to assigned tasks
• 75% of the job is field based mainly in the informal settlements, liaising between different offices/ tasks

Closing: 28, Feb, 2023

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About the Role

The Talent Partner will provide technical support on Talent related matters to assigned teams and business leaders in Regen. You will support teams in Nairobi, Kilifi, Kinanie and Kisumu.

Duties and Responsibilities

• Propose and co-lead team structure changes with respective managers, based on a deep understanding of organization priorities, team objectives, team and individual performance, and individual roles. Implement any changes to the team structure by ensuring JDs, letters are issued and conversations between managers and team members occur.
• Support managers through the succession planning process.
• Respond to requests from managers on staffing needs and work in collaboration with the recruitment team to ensure a successful hiring process.
• Ensure Performance Management is done as planned and flag issues in both the tool and the process (by sitting in on reviews). Make a plan with managers to resolve issues and track Performance Improvement Plan implementation. 
• Respond to requests from managers on what L&D needs their team has, and coordinate and monitor activities. Ensure learning & development needs identified following performance reviews are implemented.
• Meet with every team member quarterly to understand motivation and any potential issues. Share learning from meetings, as trends, with the respective managers. Give feedback on org-wide events in terms of meeting their teams needs. 
• Support the implementation of identified employee engagement initiatives to ensure that teams remain engaged and motivated.
• Ensure all team members are receiving and understanding communications to teams e.g Following up with managers to ensure they shared full-team announcements with their teams.
• Ensure all documentation is in place for all team members to be paid, including overtime, holiday pay etc. Champion payroll corrections for team members. Explain our compensation philosophy to team members as needed. 
• Ensure all team members are aware of benefits, including their responsibility vs company responsibility. Champion resolution of issues with benefits on behalf of team members. Give feedback to the Lead Talent Partner and Administration Manager on existing and potential benefits. 
• Respond to requests from the Administration team to complete employee files. Ensure all team members have a valid contract at all times, and respective letters for changes to JD, acting roles, etc are all in place. 
• Review code of conduct, and other relevant policies, annually with all team members. Escalate potential disciplinary issues immediately to the Lead Talent Partner , and create a plan for investigation and resolution. Respond to manager requests to help resolve conflicts. 
• Lead a HR functional area as assigned to ensure a smooth delivery of the set expectations.

Qualifications

• Bachelor’s degree in Human Resource Management or a related field
• At least 5 years’ of experience in a busy environment
• Be an excellent team player/collaborator with excellent communication skills
• Have demonstrated the ability to act decisively and resolve problems

Closing: 01, Mar, 2023