Jobs at Solvo Global

Key Responsibilities

Network Monitoring & Performance

• Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and proprietary tools like Cosmos.
• Analyze performance trends, bandwidth, latency, packet loss, and KPIs.
• Maintain monitoring thresholds, alert policies, and SLA metrics.

Incident & Problem Management

• Respond to alerts and outages within SLA timeframes.
• Perform triage, diagnosis, and manage the incident lifecycle.
• Conduct root cause analysis and document lessons learned.
• Track trends and recommend preventive measures.

Escalation Management

• Act as the primary escalation point for Tier 1 and Tier 2 support teams.
• Escalate complex issues to Tier 4 engineers and specialized teams.
• Coordinate vendor support and facilitate bridge calls during major incidents.
• Manage communication between technical teams, management, and stakeholders.

Network Operations & Maintenance

• Execute firmware updates, patches, and configuration changes.
• Configure routers, switches, firewalls, load balancers, and wireless controllers.
• Implement VLANs, access control policies, and VPN connections.
• Perform change management and maintenance window activities.

Troubleshooting & Support

• Resolve issues across LAN, WAN, MPLS, SD-WAN, and wireless networks.
• Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP).
• Analyze traffic using Wireshark and tcpdump.
• Address DNS, DHCP, firewall, NAT, and VoIP issues.
• Handle SSID requests, conference issues, and special requests.

Field Technician Coordination

• Coordinate dispatches for PMS troubleshooting, WiFi site surveys, coverage analysis, and wireless optimization.
• Support third-party vendor troubleshooting (video, VoIP, conference room technology).
• Manage on-site troubleshooting activities and vendor escalations.

Documentation & Collaboration

• Maintain network documentation, topology diagrams, and SOPs.
• Create post-incident and RCA reports.
• Participate in capacity planning and continuous improvement initiatives.
• Collaborate with engineering, logistics, and vendors to integrate new technologies.

Required Qualifications

Technical Skills

• Strong knowledge of TCP/IP, routing protocols, VLANs, QoS.
• Experience with Cisco, Ruckus, Aruba/HP, Meraki routers, switches, and wireless controllers.
• Firewalls: Cisco ASA, Fortinet, Watchguard.
• Monitoring tools: SolarWinds, PRTG, Nagios, Zabbix, Cosmos.
• Wireshark, tcpdump, packet analysis.
• VPN, SD-WAN, load balancers, wired and wireless networking.
• Familiarity with Property Management Systems (PMS) and hospitality technology (preferred).

Certifications

• Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified, or other networking certifications (CompTIA Network+, CWNA, Fortinet NSE).

Experience

• 1+ years in network operations or NOC environment.
• Incident management and escalation handling.
• Coordination with field technicians and dispatch operations.

go to method of application »

Role Purpose

Design, lead, and operate the organization’s Business Intelligence and Early Warning function, transforming operational, quality, and behavioral data into actionable insights that anticipate risks, prevent churn, and support strategic decisions for Client Success and Growth.

Key Responsibilities

• Lead the indicator control and early warning function as the intelligence hub for Client Success and Operations.
• Design, build, and continuously evolve the Leading Indicators framework.
• Analyze large volumes of operational, QA, and behavioral data.
• Develop and maintain executive and operational dashboards.
• Proactively alert on at-risk clients and explain root causes and recommended actions.
• Supervise the team of analysts and the Help Desk team.
• Integrate QA and support insights into the early warning system.
• Elevate the organization’s analytical maturity level.

Candidate Profile

Senior professional with strong character, independent judgment, and the ability to defend analyses before executive leadership. Capable of challenging assumptions, driving uncomfortable conversations, and prioritizing business impact over passive reporting.

Experience & Background

• 6–10+ years in Business Intelligence, Analytics, advanced QA, or Operations Analytics.
• Experience building predictive indicators and alert models.
• Preferred experience in BPO, professional services, SaaS, or multi-client environments.