Jobs at Turnkey Africa Kenya

Role Summary

• The Product Owner (PO) owns and manages the product backlog, refining requirements, and ensuring product development efforts deliver maximum value to the business and end-users. The role bridges the gap between business needs and the development team, contributing to clear prioritization, stakeholder collaboration, and successful product delivery throughout the agile lifecycle.

Key Responsibilities

Backlog & Requirements Management

• Maintain a transparent, prioritized, and continuously refined product backlog.
• Collaborate with stakeholders and users to gather requirements, translating them into actionable user stories with acceptance criteria.
• Ensure backlog items meet the principles: Independent, Negotiable, Valuable, Estimable, Small, and Testable.

Prioritization & Planning

• Assist in prioritizing user stories based on business value, customer needs, and technical constraints.
• Participate in backlog refinement sessions and sprint planning to ensure alignment with release goals and capacity.

Agile Delivery Support

• Actively engage in agile ceremonies — stand-ups, sprint planning, sprint reviews, and retrospectives.
• Provide clarity to the development team on requirements and priorities.
• Monitor sprint progress and help resolve blockers related to requirements or priorities.

Acceptance Criteria & Validation

• Collaborate with the development team to define acceptance criteria for all user stories.
• Participate in sprint reviews to validate completed stories against agreed criteria.

Release & Documentation Support

• Assist in release planning by documenting confirmed features, known issues, and upcoming priorities.
• Ensure release documentation is accurate and available for stakeholders.
• Understand CI/CD principles to support efficient deployment cycles.

Stakeholder Engagement

• Act as a liaison between business stakeholders and the development team to gather feedback and clarify requirements.
• Support product demos and provide updates on product progress.

Continuous Learning & Improvement

• Proactively develop skills in agile product management practices, tools, and domain knowledge.
• Seek opportunities to optimize processes for better delivery outcomes.

Behavioral Competencies

• Teamwork & Communication: Values collaboration and promotes transparency across teams.
• Curiosity & Passion: Seeks continuous improvement in self and team performance.
• Accountability & Professionalism: Takes ownership of tasks and outcomes.
• Customer Focus: Always considers business and end-user impact in decision-making.

Skills & Qualifications

Skills

• Knowledge of Agile software development practices and frameworks.
• Strong requirement elicitation, documentation, and communication skills.
• Understanding of user story creation and backlog management.
• Familiarity with Agile tools such as Jira, Confluence, or similar platforms.
• Analytical thinking and problem-solving abilities.

Education

• Bachelor’s degree in information technology, computer science, or related field; Master’s degree in information technology or a technology-related discipline preferred
• Agile certification
• Product Owner certification

Experience           

• 2-3 years in a product role or equivalent
• Minimum 2-3 years insurance domain experience, preferably working within an insurance company or insurance technology solutions sector
• In-depth knowledge of Agile process and principles
• Outstanding interpersonal, communication, presentation and leadership skills
• Experience with technology and ability to facilitate communication between business and tech teams
• Excellent organizational and time management skills
• Sharp analytical and problem-solving skills
• Creative thinker with a vision
• Attention to details

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Job Summary

• The Executive & People and Culture Assistant plays a dual role supporting both executive leadership and the People & Culture (P&C) function. This position demands a high level of discretion, initiative, organisation, and interpersonal acumen. You’ll be the backbone of executive coordination and a culture champion, enhancing employee experience, supporting Human Resources and operations programs, and contributing to a thriving workplace.

Responsibilities

Executive Support

• Manage executive and company calendars, meetings, travel, and communications
• Prepare company wide reports, briefings, presentations, and correspondence
• Coordinate internal and external meetings, workshops, and events
• Track strategic follow-ups, action items, and deliverables
• Handle confidential information with discretion 
• Act as a liaison between executives and internal / external stakeholders.

People & Culture Support

• Assist with recruitment:  posting jobs, scheduling interviews, managing applicant communications, maintaining candidate pipelines
• Support on boarding and off boarding processes
• Maintain accurate employee records and documentation
• Assist in coordinating training sessions 
• Perform periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately
• Coordinate employee engagement activities including town hall meetings and internal communications
• Assist in developing and implementing HR initiatives, policies, and procedures
• Provide first-line P& C support and uphold confidentiality and compliance
• Supervise support staff

Office Management

• Oversee daily office operations to ensure cleanliness, orderliness, and functionality
• Supervise support staff (cleaners, gardener, security.), assigning duties and monitoring performance
• Coordinate with vendors and service providers to ensure standards are met
• Ensure security protocols are followed and liaise with building/security personnel
• Keep inventory of supplies and manage procurement needs

Cross-Functional Collaboration

• Collaborate with Operations and all departments to support employee life cycle processes
• Assist to coordinate internal training, team-building events, and performance review processes.
• Support internal communications and contribute to building an inclusive, vibrant culture.

Qualifications and skills

• Bachelor's degree in HR, Business Administration, or a related field 
• At least three (3) years of experience in an executive assistant or HR support role
• Strong organisational and multitasking abilities
• Excellent communication (written and verbal) 
• Problem solving and interpersonal skills 
• Exhibits sound judgement with ability to prioritise and make decisions
• Proficiency in Microsoft Office Suite and collaboration tools
• Knowledge of HR systems (e.g., Bamboo HR) is a plus
• High integrity and ability to handle sensitive information with discretion

What Success Look like  

• Seamless executive support that enhances Executive Committee (Ex Co) & Managers efficiency
• Positive employee experience through responsive, empathetic HR assistance
• A well-organised, inclusive, and vibrant work environment

Key Performance Indicators (KPIs)

Executive Support

• Calendar Accuracy & Efficiency: 100% of meetings scheduled without conflicts or rescheduling
• Task Turnaround Time: Within 8 hours to complete executive requests or follow-ups
• Meeting Preparedness: 100% of meetings with agendas and materials prepared in advance
• Confidentiality & Discretion: Zero breaches in handling sensitive information
• HR Documentation Accuracy: 100% of employee records maintained without errors