Jobs at Zeraki

Key Responsibilities

Revenue, Invoicing & Accounts Receivable (Subscription-Based)

• Manage end-to-end invoicing for schools and partners, ensuring accurate subscription billing and revenue recognition in line with IFRS 15.
• Validate billing completeness across all active school contracts, renewals, upgrades, and add-on services.
• Maintain accurate customer ledgers and proactively resolve billing, pricing, or contract-related disputes in collaboration with Sales and Customer Success teams.
• Monitor collections, follow up on overdue accounts, and support customer payment plans where applicable.
• Prepare monthly accounts receivable schedules, aging reports, deferred revenue analyses, and collection summaries.
• Support revenue assurance reviews, adjustments, and system validations with senior finance and FP&A teams.

Accounts Payable, Expenses & Accruals

• Process supplier invoices, staff reimbursements, and petty cash transactions with complete and compliant supporting documentation.
• Maintain accurate vendor master data and validate supplier contracts and approvals.
• Execute timely payments to suppliers, staff, and service providers across KSH, UGX, TZS, and USD.
• Reconcile supplier statements monthly and resolve discrepancies promptly.
• Post monthly accruals for recurring costs, cloud services, software subscriptions, and departmental expenses.
• Maintain and update the Fixed Asset Register, including IT equipment and capitalized software where applicable.

Banking, Reconciliations & Financial Reporting

• Perform timely multi-currency bank reconciliations for all ZERAKI entities and accounts.
• Ensure completeness and accuracy of Accounts Receivable, Account Payable, and bank reconciliations on a monthly basis.
• Prepare monthly finance schedules including receivables, payables, accruals, deferred revenue, and cash flow summaries.
• Support preparation of payment forecasts and short-term cash requirement schedules.

Statutory Compliance & Audit Support​​​​​​​

• Prepare and submit statutory filings accurately and on time for each jurisdiction, including VAT, PAYE, NHIF, NSSF, and other applicable taxes.
• Support internal and external audits by preparing AR, AP, revenue, deferred revenue, and bank reconciliation schedules with full audit trails.
• Ensure compliance with internal revenue assurance controls, approval matrices, and financial policies.

Controls, Systems & Process Improvement

• Enforce segregation of duties and adherence to the approved payment and approval matrix.
• Prevent duplicate, unauthorized, or non-compliant payments through strong review and control procedures.
• Drive at least one automation or process improvement initiative annually, such as:
• Integration between billing platforms and accounting systems
• Automation of school invoicing and receipt allocation
• Electronic invoice approval and payment workflows
• Actively collaborate with Sales, Customer Success, FP&A, Engineering, and Financial Control teams to resolve operational finance issues.

Qualifications & Experience

• Bachelor’s degree in finance, Accounting, or a related field.
• CPA (finalist) or equivalent professional qualification.
• 3+ years’ experience in a finance, accounting, or audit role, preferably in SaaS, edtech, or multi-entity environments.
• Strong working knowledge of IFRS (especially IFRS 15).
• Experience with subscription billing, deferred revenue, and multi-currency accounting.
• Proficiency in accounting systems, ERPs, and Excel/Google Sheets.
• Strong attention to detail, ownership mindset, and ability to work cross-functionally in a fast-paced environment.

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Responsibilities

Outcome Orientation

• Purpose: Improve learning effectiveness, engagement, and teacher enablement through evidence-driven product decisions.

Responsibilities

• Own Zeraki Learning’s core outcomes and KPIs, including:
• student engagement and completion rates
• quiz / practice participation and mastery signals
• teacher adoption of assignments and assessments reduction in learning-related support tickets
• Deeply understand how teachers plan lessons, assign work, and assess progress in real classroom contexts.
• Maintain an evidence-driven Opportunity Backlog grounded in learning and classroom outcomes.
• Frame problems in terms of learning impact before proposing solutions.
• Track feature usage and learning signals; share insights in weekly or bi-weekly product syncs.
• Validate learning pain points through teacher interviews, classroom observation, student feedback, and usage data before committing engineering effort.

Execution Ownership & Delivery

• Purpose: Deliver clear, reliable, and pedagogically sound learning experiences that work in low-bandwidth, mobile-first environments.

Responsibilities

• Write clear PRDs for engineering with:
• learning problem statements
• target personas (student, teacher, parent)
• acceptance criteria tied tlearning outcomes
• edge cases (connectivity, device sharing, offline behavior)
• analytics and success metrics
• Maintain a healthy, prioritized backlog for Zeraki Learning.
• Work closely with engineers tclarify learning flows, constraints, and trade-offs.
• Ensure features meet Definition of Ready and Definition of Done before release.
• Conduct hands-on UAT from a learner and teacher perspective.
• Track bugs and regressions that affect learning continuity or clarity.
• Run structured rollouts (release notes, mini-guides, internal demos for CX and BD).

Instructional Design & Learning Quality

• Purpose: Ensure Zeraki Learning experiences are instructionally sound, not just usable.

Responsibilities

• Apply instructional design principles (e.g. scaffolding, practice, feedback, mastery) when shaping product decisions.

Evaluate learning flows for:

• clarity of objectives
• appropriate sequencing
• quality of feedback and reinforcement
• Partner with Design tensure learning interactions are cognitively appropriate and simple.
• Ensure learning tools support teachers’ instructional intent, not replace it.
• Balance curriculum alignment with product scalability and usability.

Business & Commercialization

• Purpose: Support retention, adoption, and long-term value of Zeraki Learning as part of the broader Zeraki platform.

Responsibilities

Understand how Zeraki Learning contributes to:

• product stickiness and retention
• cross-sell and upsell intother Zeraki products
• parent and student engagement value
• Track how learning engagement correlates with renewal and usage signals.
• Work with CX tidentify learning-related churn risks or confusion points.
• Identify small, high-leverage improvements that increase sustained usage.
• Communicate learning product performance clearly tproduct leadership.

Collaboration

• Purpose: Partner effectively with Design, Engineering, CX, Content, and other product teams tdeliver high-quality learning experiences.

Responsibilities

• Build strong working relationships with:
• Product Designers
• Engineers
• CX and Support teams
• Hold regular discovery sessions with teachers and students.
• Work with designers tcreate clear, simple learning interfaces.
• Communicate roadmap changes and rollout updates clearly in Teams.
• Support PM II / Product Leadership in broader learning strategy alignment.
• Document learning workflows and decisions for shared understanding.
• Escalate blockers early and create clarity when trade-offs arise.

Requirements

Must-Have

• 1–3 years’ experience in product management, instructional design, education technology, or learning experience design.
• Strong understanding of how people learn and how teachers teach.
• Ability ttranslate pedagogical needs intclear product requirements.
• Experience running structured discovery with users.
• Strong documentation and communication skills.
• Comfort working with product data and usage metrics.
• Structured, detail-oriented, and reliable in execution.