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  • Posted: May 4, 2021
    Deadline: May 7, 2021
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  • The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
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    Supervisor – Systems Analyst

    Department:     Corporate Support Services

    Division:          Information and Communication Technology

    Job Summary 

    The job holder is responsible for;

    • Maintaining operational readiness and efficiency of business systems by providing permanent solutions for identified system issues and incorporating identified changes/enhancements
    • Preparing and implementing user training/knowledge transfer programmes
    • Providing general support to respective business system users by fulfilling general user requests

    Key Responsibilities  

    • Provides support to business lines by analysing escalated system issues and designing cost effective solutions that meet business requirements
    • Analyzes business functional and non-functional requirements, organizes and models them into technical requirements specifications and System Use Cases (SUCs)
    • Develops System Changes Requests (SCRs) based on Requests for Change (RFCs) and detailed analysis of RFC requirements and submits to developers
    • Validates and verifies business requirements and ensures that they map to the real business needs and that they meet essential quality standards
    • Analyzes trade-offs between systems usability requirements and performance needs and advises stakeholders on the most optimal implementation strategy
    • Identifies and proactively fixes system issues through monitoring and early detection of potential issues
    • Reviews systems technical requirements specifications and System Use Cases (SUCs) with stakeholders and incorporates identified recommendations
    • Ensures that new technical requirements for business systems are properly integrated with existing processes, systems and skill sets
    • Analyses and documents existing business systems, business processes and business models and regularly reviews them to ensure continued relevance
    • Coordinates resolution of reported system incidents/general user requests and provides technical guidance/assistance required
    • Analyses and documents identified risks likely to affect business systems, risk mitigating measures and prepares reports of findings to provide input to business systems acquisition strategies
    • Ensures that tasks assigned are resolved within internal standards
    • Coordinates user demos for automated processes and change requests
    • Reviews training /knowledge transfer programmes and seeks approvals for implementation
    • Coordinates user training and user support programmes
    • Maps and documents interfaces between legacy and new replacement systems in order to guide systems transition initiatives
    • Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements.

    Academic and  Professional Qualifications   

    Academic Qualifications

    • Bachelor’s Degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
    • Master’s Degree is an added advantage.

     

    Required Certifications/Trainings

    Professional Certification or Training in any one of the following areas is required:

    • Systems Development i.e. Java Programming, Web Design and Development, Oracle Developer etc.
    • Business Systems Analysis i.e. CBAP Certification / Training
    • Systems Modelling and Design Techniques
    • Process Modelling and Design Techniques

    Desired Certifications

    Certification or training in any of the following areas will be an added advantage:

    • Training in middle level management / Supervisory Skills courses.
    • IT Governance i.e. ITIL or COBIT 4/5
    • Project Management i.e. PMP or Prince 2
    • Training or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server.
    • Training in operating systems i.e. Windows, Linux or Unix.

    Technical Skills Required:     

    The Job holder must:

    • Proven skills in Oracle development and database management tools
    • Proficiency in Java programming language and PL/SQL
    • Expert knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.)
    • Working knowledge of structured programming and database design concepts
    • Expert knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
    • Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
    • Working knowledge of web development tools (Dreamweaver, Microsoft.NET, Drupal, Joomla, etc.)
    • Working knowledge of Linux/Unix and Windows operating system platforms
    • Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)
    • Knowledge of system design and modelling techniques
    • Working knowledge of systems design and modelling tools (Enterprise Architect, TraceCloud, etc.)
    • Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i.e. MS Project and Presentation i.e. MS PowerPoint

    Relevant Work Experience Required

    • Proven experience in supporting and implementing business applications and implementation of enterprise business systems. Experience in supporting tax administration systems will be an added advantage.
    • Proven experience in integration of business systems in a similar large organization.
    • At least three (3) years’ experience as a systems support analyst in a busy organization

    Competencies 

    The Job holder must:

    • Have good understanding of the KRA’s goals and objectives.
    • Be resilient, focused, results oriented and a team player.
    • Have strong analytical, diagnostic, decision making and problem solving skills.
    • Have strong abilities to conduct research affecting business and propose suitable solutions/products.
    • Have ability to pay attention to details and work under minimum supervision and for long hours within constraints.
    • Have strong interpersonal, written and oral communication skills.
    • Have good negotiation skills.
    • Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
    • Have Change management skills.
    • Ability to interact confidently with users to establish what the problem is and explain the solution
    • Ability to prioritize competing work commitments and deliver on time
    • Passion for innovation and creativity
    • High levels of integrity
    • Ability to work under minimum supervision

    go to method of application »

    Supervisor – Application Development

    Job Summary 

    The job holder is responsible for;

    • Supervision of systems development teams
    • Development of new systems to automate business processes and maintenance of existing
    • Providing continual improvements to existing DTD business systems and supporting systems by ensuring that solutions designed to address business needs meet the required quality standards.
    • Development or enhancements of new systems as per the Requests for Change(RFC’s) and in line with procedures and standard

     

    Key Responsibilities  

    • Hands-on supervision of application development work
    • Develops new systems to automate business processes in conformity with design artefacts contained in System Change Requests (SCRs)
    • Allocates and supervises Change Requests for development to ensure that solutions are delivered within set timelines
    • Conducts peer reviews and unit tests of developed solutions to guarantee quality before final submission to Quality Management
    • Prepares documentation (User manuals, Technical manuals, deployment instructions, roll back instructions, etc) to ensure that they meet set quality standards
    • Ensures that solutions that have been developed are properly packaged and that all the components and requisite documentation are included in the package, for submission to Quality Management.
    • Ensures that the approved coding standards are consistently applied in every solution developed.
    • Participates in system demonstration, and ensures issues arising in demos are addressed.
    • Diagnoses complex application issues and provides guidance and support to subordinates.
    • Addresses issues that arise during deployment of the newly developed solutions in the QA test environment.
    • Resolves issues arising from QA tests, for solutions that do not pass QA standards and Information System Security policies.
    • Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements.

    Academic and  Professional Qualifications   

    Academic Qualifications

    • Bachelor’s Degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
    • Master’s Degree in the relevant field is an added advantage.

     

    Required Certifications/Trainings

    Professional Certification or Training in any one of the following areas is required:

    • Systems Development i.e. Java Programming, Web Design and Development, Oracle Developer etc.
    • Business Systems Analysis i.e. CBAP Certification / Training
    • Systems Modelling and Design Techniques
    • Process Modelling and Design Techniques

     

    Desired Certifications

    Certification or training in any of the following areas will be an added advantage:

    • Training in middle level management / Supervisory Skills courses.
    • IT Governance i.e. ITIL or COBIT 4/5
    • Project Management i.e. PMP or Prince 2
    • Training or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server.
    • Training in operating systems i.e. Windows, Linux or Unix.

    Technical Skills Required:     

    The Job holder must:

    • Proven skills in Oracle development and database management tools
    • Proficiency in Java programming language and PL/SQL
    • Expert knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.)
    • Working knowledge of structured programming and database design concepts
    • Expert knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
    • Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
    • Working knowledge of web development tools (Dreamweaver, Microsoft.NET, Drupal, Joomla, etc.)
    • Working knowledge of Linux/Unix and Windows operating system platforms
    • Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)
    • Knowledge of system design and modelling techniques
    • Working knowledge of systems design and modelling tools (Enterprise Architect, TraceCloud, etc.)
    • Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i.e. MS Project and Presentation i.e. MS PowerPoint

    Relevant Work Experience Required

    • Proven experience in design, development and implementation of enterprise business systems. Experience in design and development of systems for tax administration will be an added advantage.
    • Proven experience in integration of business systems in a similar large organization.
    • At least three (3) years’ experience as a software developer in a busy organization.

    Competencies

    The Job holder must:

    • Have good understanding of the KRA’s goals and objectives.
    • Be resilient, focused, results oriented and a team player.
    • Have strong analytical, diagnostic, decision making and problem solving skills.
    • Have strong abilities to conduct research affecting business and propose suitable solutions/products.
    • Have ability to pay attention to details and work under minimum supervision and for long hours within constraints.
    • Have strong interpersonal, written and oral communication skills.
    • Have good negotiation skills.
    • Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
    • Have Change management skills.
    • Ability to interact confidently with users to establish what the problem is and explain the solution
    • Ability to prioritize competing work commitments and deliver on time
    • Passion for innovation and creativity
    • High levels of integrity
    • Ability to work under minimum supervision

    Method of Application

    Use the link(s) below to apply on company website.

     

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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