Latest Jobs at Kenya Wine Agencies Limited (KWAL)

Job Purpose

The job holder will be responsible for achieving territory sales volume and value targets, driving market share, activation of targeted accounts, trade and channel development as well as managing and servicing existing outlets while prospecting and developing new accounts with a focus on building long term customer relationships and increasing sales revenue. 

Responsibilities and Accountabilities

• Achieve set secondary sales targets (volume and value) by strictly adhering to set journey plans to deliver maximum distribution of our products at the retail end. (Off Con and On Con).
• Ensure quality execution of the sales drivers (4 As) Availability, affordability, Accessibility and Activation by following the 6 steps of a planned call.
• Ensure Numeric distribution is achieved in assigned territory through achieving set customer call rate coverage targets, number of new outlets as well as expansion of portfolio availability.
• Ensure Upselling (value brands) and cross selling of portfolio as well as building standard stock cover
• Achieving merchandising objectives as per set segment standards both in the cold and ambient space
• Identify, negotiate, plan and execute activation opportunities such as promotions and tastings with customer in line with the territory sales plan.
• Pro-actively manage the cash and credit resources of the customer to drive growth of KWAL brands in terms of volume and value.
• Monitor and manage company assets such as fridges, vehicles within the KWAL policies and procedures to ensure optimal use.
• Receive, follow up and resolve all customer queries and complaints in collaboration with the customer service team in an efficient manner.
• Prepare and submit accurate and timely reports to the territory manager to facilitate proper planning. 

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Job Purpose

The job holder will be responsible for ensuring proper order generation, capturing of all sales transactions through the system in an effective and efficient manner, processing orders and charging orders accurately so as to facilitate the issuance of products to the distributors.

Responsibilities and Accountabilities

Area1: Order Generation

• Actively engage distributors in liaison with the sales team for orders based on the distributors stocks and stock availability at KWAL.
• Receive the order via mail and fill it in the system to generate an order document.
• Key in customer orders in an accurate and timely manner.
• Ensure delivery turnaround time of 24 hours for customer orders.
• Advice customers on stock-outs, promotions and new products with the aim of influencing orders.
• Prepare daily consolidated sales, out of stock daily sales tracking.
• Ensure all the customers’ orders are fully processed, dispatched and delivered.
• Ensuring customers cheques are deposited as per dates written on cheque and share a tracking report on weekly basis.
• Delivery trucks utilization management and tracking.

Area2: Order Processing & Charging

• Liaise with the Credit Controller to confirm the credit status of customers for all credit sales.
• Monitoring and seeking approval for administering the issuance of Credit/Debit Notes as appropriate.
• Prepare daily consolidated sales, out of stock, daily sales tracking and accounts statement reports.
• Accurately charge orders in duly approved customer accounts and forward for verification.
• Preparing proforma invoices.
• Processing invoices once the goods are removed from the warehouse.

Area3: Handling Good Returns

• Capture Good returns and follow up with QSHE for replacements.
• Ensure the credit notes are processed and issued to the customer.
• Inform the customer once the process of returns is complete.
• Sensitize our customers on goods return policy and procedures.

Area4: Customer Care

• Receive, address or route any customer queries appropriately.

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Duties and Responsibilities

• Assist in carrying out internal audit reviews and Ad hoc assignments as per the audit plan.
• Assist in stock taking and analyzing data.