Latest Recruitment at Medecins Sans Frontieres (MSF)

Key learning areas

I have arranged the tasks and responsibilities provided below into a structured format, maintaining the exact wording without any changes or omissions.

Tasks & Responsibilities

• Under the supervision of the CSO, inform the missions on order status, claims, and non-conformities where applicable.
• Ensure ERP system data accuracy and proper documentation.
• Immediately inform the Supply Chain Manager of any problems arising in the course of learning Customer Service tasks that will affect the operations.
• Under the support of the Customer Service officer, receive, check, and screen internal requests and client draft POs/RFQs.
• Do checks if the correct order authorisation process is followed before processing the order.
• Support the CSO, to timely process the regional mission orders and ensure ORC sharing with the mission for validation.
• Under the guidance of the CSO, create Order Request Confirmation [ORC] and communicate to the client to get authorisation to procure.
• Share validated client Purchasing Order (PO’s) based on ORC with the Purchasing Officer to process a the supplier Purchase Order (PO).
• Under the guidance of the CSO, learn the SOP process of receiving, checking, and screening all international order request.
• Follow up with missions to clarify the order needs before confirming the orders.
• Learn and understand the use of the Dossier Analysis Tool, check the OP for the ordered articles if there are stock for pick & pack, and when replenishment orders will take place.
• Understand how the Procurement department works to interpret the stock balances while validating mission orders to avoid stockouts.
• Understand how the MSF Regulatory Affairs SharePoint works, and how to check specific country constraints based on the received orders (OP’s)
• Understand how to check the dashboard on a daily basis for any new orders that are in the pipeline for on-time processing.
• Learn the purchase order process and assist in the continuous processing of purchase orders and update ERP order status.
• Under the guidance of the Procurement Manager, follow up with the suppliers for the pending orders and back orders.
• Collaborate with relevant internal departments and ensure on-time information sharing for effective and efficient service delivery to the missions with the support of the CSO and Supply Chain Manager.
• Support and learn how to accurately, and on-time archiving of the supply operations documents related to the order process (POs, RFQs, and email communications)
• Learn and understand project management to lead and finalize the Paperless project before the end of the Internship period.
• Education: Bachelor’s degree/Diploma and specialization in Business Administration, Logistics/Supply Chain or related field, having graduated not more than six (6) months.
• Communication: Strong interpersonal and communication skills.
• Technology: Computer literacy.
• Quality: Attention to detail and accuracy.
• Collaboration: Ability to work independently and as a member of a team.
• Language: Proficiency in written and spoken English and Swahili.
• Requirement: Write a discovery report/feedback at the end of the internship period.

Key Competencies

• Attention to detail
• Organization and record-keeping
• Integrity and confidentiality
• Ability to follow procedures and instructions
• Teamwork and accountability

go to method of application »

Main Purpose

To learn through the support of the Transport and Customs Manager (TCM), the daily operations of the transport department and to understand the collaboration with the Procurement, Warehouse and Supply Operation Department on different supply chain tasks.

Key learning areas

•  Under the supervision of TCM understand and coordinate the clearing agents’ tasks, ensuring freights are cleared on time at no/minimum costs.
• Learn how to coordinate and monitor the transportation of goods in and out of MSF Supply Kenya until delivery to missions.
• Monitoring the implementation of the Transport and Customs-related procedures, ensuring compliance with MSF standards, protocols and procedures.
• Support in consolidation of packing lists for goods received at MSF Supply Kenya warehouse and creation of freight documents in nodhos to be shared with missions for the pre-clearance process.
• Under the supervision of the TCM, and in close collaboration with the mission’s Transport Managers, and Intersectional Customs Manager (MICO) , follow up the tax exemption file to ensure faster receipt of Tax Exemption (TE).
• Understand the Export Processing Zone (EPZ) Warehouse operations and management, keeping proper records of freights in and out of Transit Go-Down (TGD) and EPZ warehouse and filing monthly returns with Kenya revenue Authority (KRA) and quarterly to EPZA.
• Where applicable and with the support of TCM, follow up with clearing agents and transporters to receive the Certificates of Exports (COE)
• Following up on goods received in TGD, keeping records and ensuring Transit extensions are done on time.
• Under the supervision of the TCM, learn how to follow up and ensure licences for EPZ and TGD warehouses are renewed and in place without any penalties.
• Under the supervision of the TCM, learn how to ensure transport invoices are screened forward for validation and sent to the General Manager for signature and forwarded to Finance for payment on time.
• Consolidate the transporters and clearing agents’ invoices and with the support of the TCM, ensure they are charged according to the agreed tariff’s.
• Follow up and do proper archiving of freight documents.
• With the guidance of the TCM, participate in the preparation of monthly reports, KPIs
• Develop a video explaining the tools and ordering process of the international orders routed to MSF Supply Kenya before the end of the internship period.

Qualification and requirements

• Bachelor’s degree and specialization in Logistics/Supply Chain or related field, having graduated not more than six (6) months.
• Strong interpersonal and communication skills.
• Computer literacy.
• Attention to details and accuracy. 
• Ability to work independently and as a member of a team. 
• Proficiency in written and spoken English and Swahili.
• Write discovery report / feedback at the end of the internship period.

 Key Competencies

• Attention to detail
• Organization and record-keeping
• Integrity and confidentiality
• Ability to follow procedures and instructions
• Teamwork and accountability

go to method of application »

Warehouse Referent

Designing, coordinating and guaranteeing the implementation of a responsive, agile and efficient warehousing activity that has the ability to meet the changing needs of MSF Supply Kenya. Defining standards, policies and strategies according to MSF Supply protocols in order to ensure an optimal running of MSF Supply Kenya warehousing operations. The selected candidate will report to the General Manager for daily supervision.

Tasks & Responsibilities

Responsibility related to the structural storage strategy

• Is responsible to guarantee optimal flow and organization across three warehouses (approx. 2,800 m²), including designing or redesigning racking layouts based on operational needs.
• Is responsible for defining the storage volume needed, providing analysis justifying the proposal and/or investment (new warehouse, new layout, new machinery…)
• Is responsible, under the guidance from MSF Supply Kenya responsible pharmacist and with the support of MSF Supply Warehouse Coordinator, to ensure Occupational Safety and Health and Goods Storage & Distribution Practices compliance of the warehouses.
• Ensure, in collaboration with the Base Logistician, that the maintenance plan for the warehouse facilities is followed and updated when needed.
• Is responsible for defining the safety and security measure for the warehouses, with the support of the Warehouse Coordinator of MSF Supply and the General Manager of MSF Supply Kenya.

Responsibility related to resources needed to implement the strategy

• Propose the budget necessary for the warehousing activities (investment, maintenance, consumables, HR).
• Is responsible for the efficient use of the agreed budget by Board of MSF Supply.
• Is responsible for the supervision of 5 warehouse members, evaluating the needs for casual workers – proposing revision of the set-up, recruiting, when necessary, to optimize the workload of the team.
• Ensure technical support and building the capacity of the warehouse staff, providing coaching/training to them.
• Is responsible to define the machinery to be used within the warehouse (forklift, reach-truck…).
• Lead and support organizational change initiatives related to warehouse processes, digitalization, and continuous improvement, supporting staff to transition smoothly without disrupting operations.

Responsibility related to processes & tools necessary to optimize our resources

• Is responsible for physical and administrative management (Standard Operating Procedure, Wok Instruction) of the products inside the warehouse following MSF Supply standard in conjunction with Quality Department.
• Ensure that all quality system tools (Deviation, Corrective Action – Preventive Action, change control) are actively and timely used by the warehouse team.
• Contribute, in collaboration with the Warehouse Coordinator of MSF Supply, to the definition of the Warehouse Management System (WMS) to be used in MSF Supply Kenya – presenting the elements to be considered in the overall decision.
• Lead the necessary updates/improvements required for an optimization of the WMS in Kenya.
• Define, in collaboration with Brussels team, the parameters to be used in Kenya (transfer level, picking route…).

Responsibility as a member of the Leadership team

• Actively contribute to interoperability and alignment with MSF Supply’s strategic direction.
• Promote and represent MSF Supply Kenya’s values (Collaboration, respect, equity, integrity, commitment, and flexibility), acting by example by planning, communicating and being results focus.
• Analyse monthly/quarterly warehouse data, identify and anticipate potential issues, and propose solutions.
• Ensure warehouse strategies are aligned with other MSF Supply Kenya departments to guarantee optimal operational conditions.

Responsibility related to operational activity

• Is responsible to allocate the resources when the activities are happening in several sites.
• Support the Warehouse Supervisor to plan daily activities in MSF Supply Kenya warehouses considering operational priorities provided by Operations (Picking, Offloading, Loading).
• Monitor the implementation of the daily activities, following up of the medical and logistics stocks, ensuring compliance with MSF Supply standards, protocols, and procedures, and reporting to the right person in case of any deviation.

Qualifications & Requirements

• Education: Diploma in Supply Chain Management or related field plus 10 years' experience in Warehouse Management, or Degree/Masters in Supply Chain Management or related field with 5 years' experience in Warehouse Management.

Experience:

• Desirable: 10 years’ experience in Warehouse Management.
• At least 3 years of experience in team management.
• Desirable pharmaceutical product management experience.
• Experience in designing warehouse layout is a plus.
• Skills/ Competences: diplomacy, culturally sensitive, patience, proactive, flexible, attentive to details, organized; computer literate.
• Strengths required: Excellent communication & reporting skills. Strong initiative and a team player.
• Language: Proficiency in written and oral English & Swahili.

go to method of application »

Purpose of the Role

The Head of Supply Chain for Ubuntu provides strategic, technical, and transformational leadership in designing, developing, implementing, and continuously improving supply chain systems that enhance operational efficiency and align with organizational goals and the joint MSF Ubuntu–MSF OCB Supply Chain Ecosystem.

Delegated by the Director of Logistics and Supply, and through close collaboration with key stakeholders, the Head of Supply Chain will play a pivotal role in building foundations, designing processes, and championing a culture of continuous improvement and partnership.

• Reports to: Director of Logistics and Supply
• Direct Reports: Supply Chain Operations Leads | Procurement Leads | Warehousing, Transport & Distribution Leads | and Supply Information Systems Leads
• Key Internal Interfaces: Finance (budget monitoring, invoicing/rebilling) | Medical & Pharmacy (stock management) | ICT (ERPs and systems)
• Key External Interfaces: OCB Supply Chain Department | Global Procurement Unit | Regional Regulatory Authorities

Tasks & Responsibilities

Strategic Leadership & Planning

• Act as a primary advisor to the Director of Logistics & Supply on all supply chain matters, emerging risks, and strategic opportunities for improvement and innovation.
• Co-shape, with OCB Supply Chain leadership, the strategic direction of the joint Ubuntu–OCB Common Supply Chain Ecosystem, ensuring alignment with MSF's broader Supply Chain ambitions as well as coherence with Ubuntu's specific operational ambitions.
• Lead the design and continuous improvement of MSF Ubuntu’s supply chain operating model.
• Co-develop strategies, policies, and frameworks with OCB Supply Chain leadership.
• Provide strategic and technical input for budget forecasting and ecosystem-wide financial planning.
• Ensure Supply Chain Priorities contribute to the Ubuntu's organizational strategy, while developing with OCB Supply Chain a multi-year roadmap for the joint ecosystem, with clear priorities, ownership, and alignment across stakeholders.

Supply Chain Operations

• Oversee procurement, warehousing, inventory, distribution, customs, and related systems.
• Ensure efficient, interoperable stock control and order fulfillment systems according to agreed standards and processes, while safeguarding the operational identity of Ubuntu.
• Strengthen last-mile delivery systems and lead ERP deployment and improvements across the ecosystem.

People Management & Capacity Building

• Lead, mentor, and coach supply chain teams to achieve high performance.
• Support joint OCB–Ubuntu capacity-building and knowledge-sharing initiatives, ensuring that Ubuntu’s specific approach and organisational culture are fully represented and embedded within the joint Supply workforce.
• Foster a collaborative, inclusive and performance-driven culture across teams; promote diversity, equitable opportunities, and empowerment.
• Facilitate change management ensuring efficient execution.
• Contribute to workforce planning and competency development aligned with future supply chain needs.

Compliance, Risk & Reporting

• Ensure compliance with internal policies, procurement laws, medical quality requirements and regulatory frameworks.
• Implement internal controls, audits, and corrective actions.
• Identify and mitigate operational risks; ensure sustainability and resilience.
• Produce periodic performance reports and management dashboards.
• Promote ethical sourcing, transparency, and environmental responsibility within supply chain practices.

Partnerships & Stakeholder Management

• Serve as the primary interface between MSF Ubuntu and OCB on supply chain matters.
• Align internal Ubuntu teams and external stakeholders to maintain a unified ecosystem approach.
• Build and manage relationships with authorities, suppliers, and logistics partners.
• Represent MSF Ubuntu in joint forums and coordination platforms.
• Act as a trusted advisor and facilitator to resolve cross-directorate supply chain challenges.
• Promote cross-departmental coordination to ensure integrated planning and decision-making.

Qualifications

Education:

• University degree or equivalent certification and experience in Supply Chain Management or related field of expertise.
• Professional certification (CIPS, APICS, or equivalent) preferred.

Experience:

• Minimum 10 years’ progressive experience, with at least 5 years in Supply Chain management in MSF; logistics and/or pharmacy experience being a distinct advantage.
• Proven track record in:
  • procurement, contract management, fleet, and warehouse operations.
  • designing and implementing supply chain operating models
  • multi-year strategic planning and roadmap development
  • process harmonization across diverse entities or regions
  • leading change management initiatives
  • managing cross-functional or cross-organizational collaboration
• Strong command of ERP systems and supply chain analytics.

Key Competencies

• Commitment to MSF Principles
• Strong leadership and strategic thinking.
• Advanced understanding of supply chain systems, ERP, and data analytics.
• Familiarity with digital transformation
• Excellent negotiation, communication, and stakeholder engagement skills.
• Integrity, transparency, and high emotional intelligence.
• Ability to lead in complex, fast-paced, and multicultural environments.
• Results and Quality Orientation
• Behavioural Flexibility
• Teamwork and Cooperation
• Service orientation.
• Conflict resolution

Languages:

• Essential: Proficiency in English.
• Desired: other MSF working languages.

go to method of application »

Purpose of the Role

• The Head of Community Engagement reports to Director of Operations; member of Executive Management Team.
• Key role: Institutionalize CE strategically and operationally across all departments (Operations, Medical, Advocacy, Communications, HR); ensure people/community-centredness, protection, equity, empowerment, and AAP in all projects/decisions; lead development/implementation of CE Policy, Framework, and Operational Manual in collaboration with partners.
• This position will be hierarchically and functionally accountable to Director of Operations.

Tasks & Responsibilities

Strategic Leadership

• Lead the development, implementation, and institutionalisation of the Ubuntu Community Engagement Framework, including related policies, standards, and operational tools.
• Embed People-Centred and Protection principles across all operational departments (Medical, Logistics, HR, Advocacy, Communications).
• Integrate Information, Education, Communication, and Health Promotion (IECHP) strategies into the CE framework to ensure communities receive timely, accurate, and culturally relevant health information.
• Advise the Director of Operations and Management Team on CE strategy, alignment, and performance.
• Ensure CE approaches reflect the 7 Cs and MSF’s operational values of interdependence, equity, and solidarity.
• Promote interdepartmental collaboration and coherence across CE, AAP, Protection, Inclusion, Safeguarding, and IECHP workstreams.

Context Analysis, Security Management, and Access Negotiations Support

• Work in close coordination with the access and security teams to provide community-level analysis that informs security risk assessments and access strategies.
• Develop community networks and provide insights on local tensions, power dynamics, and perceived threats to support acceptance-based security management.
• Support the access and security teams in the development and implementation of nuanced security management and access approaches grounded in community acceptance.
• Facilitate engagement and sustained community dialogue to build trust, relationships and assist access negotiations.
• Analyse community perceptions and relationships with non-state actors to assist the access and security teams in enabling access to hard-to-reach and contested areas.
• Support negotiated access processes to ensure programming proceeds safely and with informed community consent.

 Technical Guidance and Project Support

• Provide expert support to programmes, countries and projects for the practical integration of CE into planning, assessments, project design, implementation, and evaluation.
• Strengthen participatory mechanisms such as community committees, dialogue platforms, and patient charters to enable community leadership and shared decision-making.
• Oversee the development and delivery of IECHP initiatives, including community awareness campaigns, educational sessions, and communication materials tailored to local needs.
• Supervise the integration of social science, anthropology, and qualitative research into operational design to improve contextual understanding and local ownership.
• Ensure all departments in the projects and in the OD embed community engagement as a transversal, cross cutting issue.
• Ensure CE and IECHP learnings inform adaptive programming, protection strategies, advocacy, and health promotion interventions.

Safeguarding, and Inclusion

• Apply established safeguarding and protection frameworks within community engagement activities, in close coordination with Safeguarding, DEI, and Medical teams.
• Ensure community engagement approaches are ethical, culturally appropriate, and protection-sensitive, in line with organisational DEI and safeguarding standards.
• Support project teams to engage meaningfully with diverse and historically marginalised community groups, based on guidance and priorities defined by the EDI function.
• Act as a technical resource to programme teams on inclusive and safe community engagement practices, without assuming policy or compliance ownership.
• Build partnerships with external experts, IECHP specialists, and humanitarian protection networks to strengthen Ubuntu’s community outreach and health promotion competencies.

Knowledge Management and Capacity Building

• Develop and implement a Community Engagement Learning and Knowledge Management Strategy in collaboration with Operations and L&D teams.
• Oversee CE and IECHP-related training materials, toolkits, and learning modules (including integration in Tembo and MSF CE Communities of Practice).
• Mentor CE focal points, IECHP teams, and programme leaders (HoPs, MedCos, Project Coordinators) to build a strong leadership pipeline in both CE and health promotion.
• Coordinate documentation and dissemination of best practices, lessons learned, and operational innovations in CE and IECHP.

Representation and Partnerships

• Represent MSF Ubuntu in MSF international platforms on CE Technical Working Groups.
• Build and maintain strong partnerships with civil society organisations, CBOs, patient and survivor networks, local health systems, academic institutions, and IECHP networks.
• Engage with regional advocacy coalitions, research forums, and humanitarian coordination bodies to advance Ubuntu’s CE and IECHP agenda, in close coordination with AARN department.
• Promote knowledge sharing, advocacy, and cross-learning between MSF OCs, IECHP experts, and external partners.

Qualifications

Education:

• Advanced university degree in Social Sciences, Anthropology, Public Health, Development Studies, or International Relations or equivalent. Relevant professional experience would be considered in lieu of the above qualifications.

Experience:

• Minimum 7 years of professional experience of working with communities, preferably in humanitarian or public health operations, with at least 2 years in senior project leadership roles in Community Engagement.
• Proven track record in developing and implementing CE or AAP frameworks within complex humanitarian contexts.
• Demonstrated experience in capacity building, mentoring, and cross-departmental coordination.
• Experience with MSF operations or similar international humanitarian organisations highly desirable.
• Knowledge of international protection standards, accountability frameworks, and EDI principles.

Languages:

• Essential: Proficiency in English.
• Desired: Swahili, Arabic, French or other MSF working languages.

Competencies:

• Commitment to MSF Principles
• Strategic Vision
• Leadership and People Management
• Results and Quality Orientation
• Behavioral Flexibility
• Teamwork and Cooperation
• Communication and influence.
• Service orientation.
• Cultural competency.
• Initiative and innovation.
• Conflict resolution and promoting dialogue.