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At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality.
It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice.
JOB PURPOSE
The job holder will support the Bank’s Data Protection Office in establishing, implementing, monitoring and continuously improving the Bank’s data protection and privacy framework, ensuring compliance with the Data Protection Act, 2019, applicable Data Protection Regulations, ODPC guidance and relevant CBK requirements, while embedding privacy-by-design and responsible data management across the Bank. The role will provide second-line oversight and assurance over privacy risks arising from customer, employee, supplier, digital, technology and third-party data processing activities.
The ODPC’s mandate includes regulating processing of personal data, protecting data subjects’ privacy and overseeing compliance with the Data Protection Act.
KEY RESPONSIBILITIES AND ACTIVITIES
Data Protection Governance
- Act as the Bank’s appointed Data Protection Officer in accordance with Section 24 of the Kenya Data Protection Act 2019, ODPC Guidance Notes on DPOs, and relevant Section 25 Principles of Data Protection, performing the role independently and without conflict of interest.
- Support implementation and continuous enhancement of the Bank’s Data Protection and Privacy Framework. Maintain the Bank’s data protection governance structure, policies, standards, procedures and guidelines. Maintain a regulatory obligations register covering the Data Protection Act, Regulations, ODPC guidance and applicable banking requirements with specific ODPC guidance on DPIAs, DPO responsibilities, consent, cross-border transfers and data-sharing,
- Coordinate periodic review of data protection policies and procedures.
- Provide data protection input into Board, Board Risk Committee and Management reporting. Maintain appropriate evidence of compliance and regulatory readiness.
- Design and maintain data protection policies, governance frameworks, operational controls, reporting mechanisms, and annual data protection compliance plans.
- Work closely with Legal, Compliance, Risk, IT Security, ICT, Product Development, and Internal Audit functions including other business functions while maintaining the functional independence of the DPO role.
- Serve as the operational secretariat and primary execution officer working alongside Data Protection Committee risk champions across business units to drive consistent compliance.
Data Protection Risk Management
- Maintain the Bank’s Data Protection Risk Register and monitor emerging privacy risks.
- Coordinate data protection risk assessments across business units.
- Support integration of privacy risks into the Bank’s RCSA, operational risk, technology risk, third-party risk and enterprise risk frameworks.
- Define and monitor data protection KRIs and thresholds.
- Escalate material privacy risks, breaches and control weaknesses to the DPO and relevant governance committees.
- Track remediation actions and ensure closure within approved timelines.
Data Protection Impact Assessments
- Coordinate and review Data Protection Impact Assessments (DPIAs) for high-risk processing activities.
- Provide privacy input into new products, digital channels, systems, AI/analytics initiatives, outsourcing and major projects.
- Embed Privacy by Design and Default within product and technology development processes.
- Review proposed changes to processing purposes, data fields, retention periods and data-sharing arrangements.
Data Subject Rights
- Establish and monitor processes for handling data subject requests.
- Oversee requests relating to access, rectification, objection, restriction, erasure and other applicable data subject rights.
- Monitor response timelines and maintain appropriate records.
- Coordinate with key business units such as, Legal, Compliance, Operations, IT and business units where requests require cross-functional intervention.
Emerging Tech & Privacy by Design
- Provide expert privacy guidance on AI systems, predictive analytics, automated decision-making, behavioural profiling, fraud prevention engines, biometric data, cloud migrations, and other emerging banking technologies.
- Embed Privacy by Design and Privacy by Default throughout product development life cycles, system implementation, process engineering, and third-party API integrations.
- Review and advise on records of processing activities (RoPA), DFM’s Data Retention & Disposal schedule privacy notices across digital/branch channels, consent management, and legal bases for processing under Section 25 principles.
Data Breach & Incident Management
- Support the Bank’s personal data breach management and notification framework.
- Coordinate investigation and assessment of privacy incidents with Information Security, Cybersecurity, Legal, Compliance and relevant business units.
- Assess regulatory notification requirements and escalation thresholds.
- Maintain a central register of data protection incidents and lessons learned.
- Ensure corrective actions arising from privacy incidents are tracked to closure.
Third-Party & Outsourcing Privacy Risk
- Review data protection aspects of third-party arrangements, outsourcing, cloud services and technology partnerships.
- Support due diligence and ongoing monitoring of data processors.
- Review data processing agreements and privacy clauses in conjunction with Legal and Procurement.
- Monitor cross-border transfers and related safeguards.
- Maintain oversight of processor compliance and contractual obligations.
- Privacy Incident & Breach Management – Direct data protection incident response protocols, overseeing breach triage, root-cause assessments, containment strategies, and statutory notifications to the ODPC and affected data subjects within regulatory timelines.
- Provide independent oversight and challenge regarding third-party privacy risk assessments, vendor due diligence, and joint data controller/processor arrangements.
- Oversee the management and escalation of personal data breaches, ensuring technical risk evaluation, root-cause investigation, statutory documentation, and timely regulatory notifications
Data Governance & Records
- Maintain oversight of the Bank’s Records of Processing Activities (ROPA).
- Support data inventory and data-flow mapping across critical business processes.
- Monitor data retention and disposal requirements.
- Coordinate periodic review of data classification and handling requirements.
- Support implementation of appropriate controls over sensitive and confidential information.
Regulatory Compliance & Assurance
- Monitor compliance against the Data Protection Act, Regulations and applicable ODPC guidance.
- Coordinate responses to ODPC information requests, inspections, complaints and regulatory reviews.
- Support regulatory examinations and remediation programs.
- Conduct periodic thematic reviews of data protection controls.
- Maintain regulatory evidence and compliance attestations.
Awareness & Capacity Building
- Develop and coordinate annual data protection awareness programmes.
- Deliver targeted training for high-privacy risk functions including:
- Digital Banking
- Credit
- Operations
- Marketing
- HR
- IT
- Procurement
- Customer Service
- Fraud
- AML/KYC
- Promote a privacy-conscious culture across the Bank.
- Maintain training completion and certification records.
Regulatory Liaison & External Representation
- Serve as the primary point of contact for Data Protection Authorities (ODPC), managing regulatory inquiries, statutory registration renewals, compliance audits, inspections, and mandatory notifications.
- Serve as the primary escalation point for data subjects, overseeing the handling of Data Subject Access Requests (DSARs) and ensuring they are resolved accurately within statutory timelines.
Reporting & Governance
- Prepare periodic reports covering for example:
- Data protection compliance status
- Open privacy risks
- DPIAs completed/outstanding
- Data subject requests
- Data breaches/incidents
- Third-party privacy risks
- Regulatory matters
- Policy exceptions
- RCSA/control testing results
- Remediation status
- Key privacy KRIs
KNOWLEDGE, SKILLS & EXPERIENCE
- Bachelor’s degree in Law, Information Technology, Data Science, Risk Management, Compliance, Business, Finance or related discipline.
- Professional qualification in data protection/privacy, risk, compliance, audit, information security or related field.
- 5–8 years’ experience, preferably within banking, financial services, fintech or another highly regulated environment.
- Practical knowledge of the Kenyan Data Protection Act and Regulations.
Professional Certificates
- CIPM / CIPP / CDPO / equivalent privacy qualification (e.g. Certified Data Privacy Solutions Engineer (CDPSE), Certified Information Privacy Profession(CIPP)
- CAMS, CISA, CISM, ISO 27001, ISO 31000 or related qualification.
Desirable
- Experience with ODPC regulatory engagements.
- Experience in data governance, privacy risk assessments, DPIAs and third-party risk.
- Active membership or affiliation with professional privacy and security organizations (e.g., IAPP, ISACA, ISC2).
Technical / Functional Skillset
- Data protection & privacy regulatory knowledge – DPA, ODPC Regulations & Guidelines
- Privacy risk management, DPIAs and Privacy-by-Design
- Data governance, ROPA, data mapping and retention
- Data breach/incident management and regulatory reporting
- Third-party/data processor risk management
- RCSA, control testing, KRIs and compliance monitoring
- Policy development, regulatory interpretation and assurance
- Strong understanding of banking, digital, technology and customer-data environments
- Data protection awareness and training
Behavioral Competencies
- Behavioral Competencies
- High integrity, confidentiality and ethical judgment
- Strong attention to detail
- Analytical and risk-based thinking
- Independent challenge and professional skepticism
- Strong stakeholder engagement and influencing skills
- Clear written and verbal communication
- Ability to manage sensitive/confidential matters
- Proactive and solution-oriented
- Organized, disciplined and delivery-focused
- Ability to translate regulatory requirements into practical business controls
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JOB PURPOSE
The job holder will provide independent risk and compliance oversight of the Bank’s bancassurance business, ensuring that bancassurance activities are conducted within the approved risk appetite, regulatory requirements, insurance intermediary obligations, customer protection standards and the Bank’s governance framework.
The role will also serve as a key second-line control function between the commercial Bancassurance business and the Bank’s broader Risk, Compliance and Governance framework.
The Insurance (Bancassurance) Regulations apply to bancassurance intermediaries and provide for their registration and supervision. They also address confidentiality, complaints, reporting, technical staff and governance requirements.
KEY RESPONSIBILITIES AND ACTIVITIES
Bancassurance Regulatory Compliance
- Maintain a comprehensive Bancassurance Regulatory Obligations Register.
- Monitor compliance with among others:
- Insurance Act
- Insurance (Bancassurance) Regulations, 2020
- IRA regulatory requirements
- CBK requirements applicable to banks
- Consumer protection requirements
- Data Protection Act
- AML/CFT/CPF requirements
- Applicable Bank policies and procedures.
- Track regulatory circulars, guidelines and changes affecting bancassurance.
- Assess regulatory changes and coordinate implementation with relevant stakeholders.
AML/CFT/CPF & Fraud Risk
- Ensure bancassurance ML/TF/PF risk assessment is conducted and submitted as required and that any activities bancassurance are incorporated into the Bank’s ML/TF/PF risk assessment where relevant.
- Assess AML/CFT/CPF risks associated with customers, products, distribution channels and transactions.
- Ensure appropriate KYC/CDD/EDD requirements are applied.
- Monitor fraud indicators and suspicious activity associated with insurance transactions.
- Coordinate with Compliance, MLRO and Fraud Risk teams on material cases.
Regulatory Reporting & Governance
- Coordinate required bancassurance regulatory submissions and internal reporting to include among others Report on compliance with all the IRA guidelines, the annual risk assessment to IRA.
- Maintain a regulatory reporting calendar.
- Review submissions for completeness and accuracy.
- Support responses to IRA and CBK regulatory requests.
- Prepare periodic reports for:
- Management
- Management Risk Committee
- Board Risk Committee
- Other relevant governance forums.
- Prepare an annual report on the performance of bancassurance business to the Insurance Regulatory Authority within three months after the end of the reporting year.
- Coordinate closure of audit, regulatory and compliance findings
- Support regulatory inspections and audit engagements
Bancassurance Risk Management
- Maintain the Bancassurance Risk Register.
- Identify, assess and monitor among others :
- Regulatory risk
- Operational risk
- Reputational risk
- AML/CFT/CPF risk
- Data protection risk
- Ensure bancassurance risks are incorporated into the Bank’s enterprise risk taxonomy and RCSA.
- Establish and monitor appropriate KRIs and risk appetite thresholds.
RCSA & Control Testing
- Maintain the Bancassurance RCSA.
- Define key risks, controls, control owners and testing frequency.
- Conduct/coordinate periodic control testing.
- Track control failures and remediation actions.
- Require quarterly management attestation on key controls.
- Monitor closure of KYC, documentation, customer disclosure, licensing and operational exceptions.
- Monitor and report bancassurance risk incidents, losses and near misses.
- Escalate breaches of approved risk appetite thresholds.
- Identify and assess emerging risks affecting the bancassurance business.
Product Governance & Approval
- Provide independent risk and compliance review of new and amended insurance products.
- Participate in Product Approval Committee processes where applicable.
- Ensure identified risks are appropriately mitigated before product launch.
Insurance Partner / Third-Party Risk
- Conduct risk-based due diligence and ongoing monitoring of insurance partners.
- Review insurers’:
- Regulatory status
- Financial strength indicators
- Complaints profile
- Claims performance
- Regulatory issues
- Service levels
- Business continuity arrangements
- Data protection controls.
- Monitor contractual obligations and service-level agreements.
- Escalate material deterioration in insurer risk profile.
Complaints & Customer Outcomes
- Monitor bancassurance complaints and resolution timelines.
- Perform root-cause analysis of complaints.
- Identify recurring conduct or process weaknesses.
- Ensure appropriate escalation of systemic issues.
Data Protection & Confidentiality
- Ensure confidentiality of customer insurance information.
- Review data-sharing arrangements between the Bank and insurance partners.
- Ensure appropriate data protection clauses and processing arrangements.
- Coordinate with the Data Protection Office on privacy impact assessments and data-sharing risks.
Training & Awareness
- Coordinate mandatory bancassurance risk and compliance training.
- Ensure relevant staff understand:
- Insurance products
- Regulatory requirements
- Customer disclosure
- AML/CFT/CPF/ KYC
- Data protection
- Complaints
- Conduct requirements.
- Monitor competency and certification requirements for technical staff.
KNOWLEDGE, SKILLS & EXPERIENCE
Minimum
- Bachelor’s degree in Risk Management, Insurance, Finance, Banking, Business, Law, Compliance or related field.
- A minimum of 4–7 years’ experience in banking, insurance, bancassurance, risk or compliance.
- Knowledge of Kenyan banking and insurance regulatory frameworks.
- Understanding of RCSA, operational risk and compliance monitoring.
Desirable
- ACII/IIK qualification or progress toward professional insurance qualification.
- CAMS or equivalent AML qualification.
- Risk/compliance qualification.
- Experience with IRA and CBK regulatory engagements.
- Experience in bancassurance product governance and customer conduct monitoring
Technical / Functional Skillset
- Knowledge of CBK, IRA and Insurance/Bancassurance regulatory frameworks
- Bancassurance risk and compliance management
Behavioral Competencies
- Strong integrity and customer-centricity
- Independent judgement and professional scepticism
- Strong analytical and investigative capability
- Confident challenge and escalation
- Strong communication and stakeholder-management skills
- Proactive problem-solving
- Accountability and ownership
- Ability to work effectively across Business, Risk, Compliance, Legal, Operations and insurers
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JOB PURPOSE
The job holder will be responsible for providing independent second-line oversight, challenge and assurance over the Bank’s operational risk and internal control environment across an assigned portfolio of business and support units. The role supports risk assessment, control assurance, operational risk monitoring, issue remediation and risk reporting in line with the Bank’s approved frameworks and requirements.
KEY RESPONSIBILITIES AND ACTIVITIES
KEY RESPONSIILITIES
- Coordinate the implementation, maintenance and monitoring of the Bank’s Internal Control Framework.
- Conduct and coordinate risk-based control reviews and testing.
- Monitor control effectiveness, control weaknesses and issue remediation.
- Support RCSA; KCSA; KRIs, Issue, incident and action management.
- Oversee incident, issue and action management.
- Provide independent challenge on the adequacy and completeness of controls.
- Prepare risk, control assurance and governance reports.
Operational Risk Management
- Review and challenge RCSA, KCSA and risk assessments to ensure key operational risks and controls are appropriately identified and assessed
- Monitor KRIs, operational risk exposures, incidents, loss events and emerging risks, and escalate material concerns through established channels
- Review recurring incidents, control failures and operational risk themes to identify underlying weaknesses and areas requiring enhanced mitigation
- Identify and assess emerging risks and ensure relevant risks are appropriately captured and scoped in the Risk Register and RCSA, with appropriate controls and mitigation actions
- Provide timely operational risk information and reporting to support management oversight and decision-making
Internal Control Framework & assurance
- Support the implementation, maintenance and monitoring of the Bank’s Internal Control Framework in line with approved policies and requirements
- Review the design and operating effectiveness of key controls and provide independent challenge on their adequacy and completeness
- Review control self-assessments, control attestations and other assurance outputs to identify control gaps and weaknesses
- Identify process gaps, recurring control deficiencies and opportunities to strengthen the control environment
- Provide practical recommendations to improve control design, execution and monitoring across business and support functions
Risk-based Control Testing
- Coordinate risk-based control reviews and testing in line with approved operational risk and control assurance priorities
- Review and challenge control testing results and assess whether identified exceptions are appropriately addressed
- Assess control effectiveness against identified risks and control objectives and highlight areas requiring enhanced assurance
- Monitor recurring, systemic or emerging control weaknesses and recommend appropriate corrective actions
- Support targeted and thematic control reviews where operational risk trends or control concerns require further assessment
Issues, Incidents & Remediation
- Provide second-line oversight of significant operational incidents, loss events, control breaches and related action plans
- Support root-cause analysis of significant control failures and operational risk events and challenge proposed corrective actions
- Monitor remediation of control gaps, operational risk issues, audit findings and regulatory actions within agreed timelines
- Assess whether corrective actions adequately address the underlying risk and provide independent challenge where further action is required
- Track overdue, recurring or material issues and escalate significant concerns to the Manager, Operational Risk
Risk & Control Advisory
- Provide independent risk and control advice on new products, processes, projects and significant business changes
- Engage process owners on identified risks, control weaknesses and opportunities for process and control improvement
- Support risk assessments for significant changes and projects to ensure key operational risks and controls are considered
- Promote awareness of sound operational risk and internal control practices through stakeholder engagement and targeted awareness training
Risk Reporting & Governance
- Prepare risk and control reports covering RCSA, KCSA, KRIs, incidents, control testing, issues, remediation and emerging risks
- Provide timely and accurate inputs to Management Risk Committees and other relevant governance forums
- Analyse risk and control information to identify trends, concentrations, recurring weaknesses and areas requiring management attention
- Maintain appropriate risk and control records and supporting documentation for assurance, reporting and governance purposes
- Support regulatory reviews, governance assessments and other reviews relating to operational risk and internal controls
Qualification & Experience
- Bachelor’s Degree in Risk Management, Finance, Accounting, Economics, Business Administration, Banking or a related field
- Professional qualification such as CPA(K), ACCA, CIA, CRMA, CISA, IRM, FRR, FRM, PRM or equivalent will be an added advantage
- Minimum five (5) years’ experience in Operational Risk, Internal Controls, Risk Assurance, Compliance, Internal Audit or related banking risk functions
- Demonstrated experience in risk assessments, RCSA, KCSA, KRI monitoring, risk-based control testing, incident management and issue remediation
- Sound knowledge of operational risk management, internal control principles, risk and control governance and assurance practices
- Good understanding of CBK Prudential Guidelines, Basel Operational Risk Principles and the COSO Internal Control Framework
- Experience in risk and control reporting, data analysis and stakeholder engagement
Key Competencies
- Strong risk assessment, control evaluation and analytical skills
- Practical experience in risk-based control testing and assurance
- Strong operational risk monitoring, incident management and root-cause analysis
- Ability to provide constructive independent challenge and exercise sound judgement
- Strong stakeholder engagement, influencing and communication skills
- Strong report writing, data analysis and presentation skills
- Strong problem-solving skills with ability to manage multiple priorities and deadlines
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JOB PURPOSE
The job holder will assist in providing continuous, independent 2nd line assurance on the Bank’s Digital Financial Services (DFS) Control and project risks undertaken by the bank. The role delivers objective oversight on control design and operating effectiveness across Digital Financial Services channels, Digital Lending platforms, Merchant Acquiring, and Data Lake pipelines & Projects. The role holder will also ensure that all Digital Financial Services, operational and systems risks across Bank platforms are managed in strict compliance with internal policies, CBK & ODPC guidelines.
KEY RESPONSIBILITIES:
- Governance and Regulatory Compliance
- IT Risk and Data Impact Assessment
- Business Continuity and Disaster Recovery Coordination
- Systems Monitoring and Control Review
- Incident and Breach Management
- Reporting
GOVERNANCE AND REGULATORY COMPLIANCE
- Maintain 2nd Line governance oversight ensuring all digital banking operations, credit scoring algorithms, and data processing architectures comply with CBK guidelines, statutory limits, and ODPC regulatory requirements.
- Collaborate with the Data Privacy Officer to ensure DFS data flows, processing activities, and Data Lake ingestion pipelines align with statutory requirements under the Kenya DPA 2019 & regulations.
- Provide objective 2nd Line oversight and challenge on the design and operational effectiveness of control systems and workflows across all DFS channels.
- Validate that all approved products are supported by end-to-end standard operating procedures (SOPs), workflow routines, and dual-authorization control frameworks signed off by all relevant stakeholders prior to launch.
IT RISK AND DATA IMPACT ASSESSMENT
- Coordinate directly with the ERM, IT Risk Officer to evaluate technical vulnerabilities, system change management requests, API security controls, and Privileged Access Management (PAM) across the bank’s DFS systems and projects.
- Review risk profiles and control baselines for new feature deployments, digital lending engines, third-party integrations, and Data Lake ingestion controls prior to production go-live.
- Review technical documentation for products involving DFS products and projects (i.e. solution architecture, process and data flow diagrams) for comprehensive risk identification an controls design effectiveness reviews.
- Track the remediation of technical control gaps, vulnerability assessment items, and any red-teaming test findings to final closure on DFS and Projects.
BUSINESS CONTINUITY AND DISASTER RECOVERY COORDINATION
- Oversee BCP and Disaster Recovery (DR) readiness for critical digital channels (Mobile Banking, Internet Banking, USSD, Merchant, Digital Lending engines, and Data Lake feeds).
- Participate in periodic BCP/DR failover tests, assessing operational resilience, recovery time objectives (RTO), and recovery point objectives (RPO) during simulated switchover events for DFS projects.
- Validate that failback routines, offline processing queues, and manual reconciliation procedures during system outages maintain strict accounting controls and data integrity.
SYSTEMS MONITORING AND CONTROL REVIEW
- Digital Lending Controls – Monitor loan scoring parameters, automated approval thresholds, disbursement limits, and write-off reconciliation routines including review of controls around use of AI in DFS products.
- Merchant Acquiring Controls – Review merchant transaction limits, merchant float reconciliations, fee splits, and chargeback handling; review merchant settlement controls, chargeback/reversal workflows, transaction limits, and interchange fee collection routines across merchant acquiring deployment & other controls e.g. on automated credit scoring parameters, AI controls in DFS deployments.
- Develop and monitor DFS control metrics, project risk indicators, and operational KRI’s, and assist in the development of breach thresholds.
- Ensure all DFS and project risks are comprehensively captured and tracked through the business RCSA.
- Perform independent control tests and validate both design adequacy and operational effectiveness of controls.
INCIDENT AND BREACH MANAGEMENT
- Review and evaluate the effectiveness of automated monitoring systems with independent sample testing of the implemented DFS controls/rule exceptions and override queues to ensure digital fraud and operational failures are promptly detected and remediated by 1st Line teams.
- Support the investigation, logging, and root-cause analysis of digital transaction failures, payment outages, and privacy breaches in coordination with the Data Protection & Privacy Officer.
- Track incident remediation action plans, ensuring 1st Line operational teams resolve underlying system flaws to prevent recurring outages or losses.
REPORTING
- Formulate and maintain and report on Key Risk Indicators (KRIs) on CSA) for DFS solutions, Digital Lending, Merchant Acquiring, and Data Lake operations & Projects
- Prepare comprehensive 2nd Line risk and control performance dashboards for IT Risk, BCP & Data Privacy for Senior Management & Board Risk Reports on DFS and projects.
ACADEMIC BACKGROUND
- Bachelor’s degree in Information Technology, Computer science, business, or related fields.
- Strong knowledge of Information Security related frameworks/ Regulations/such as, ISO 27001, NIST 800-53 or other leading industry certifications e.g. CompTIA Security +, CEH, CISA.
- At least 5 years of Banking or Information Technology Experience with exposure to Digital Financial Services (DFS) & Projects.
- Knowledgeable in IT operations, IT Controls, IT Risk, IT Audit & Project Management.
- Knowledge on Data Protection laws & General Data Protection Regulations (GDPR)/Kenya Data Protection Act, 2019 & Regulations, CBK guidelines.
SKILLS & COMPETENCIES
- Excellent interpersonal & Communication Skills
- Working in Teams
- Excellent analytical skills
- Problem solving skills
- Excellent knowledge of security tools
- Report writing skills
PROFESSIONAL CERTIFICATION
- Professional qualifications such as Certified Information Systems Security Professional CISA, Certified Information Systems Security Professional CISM or Certified Information Systems Security Professional (CISSP).
Method of Application
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