KEY RESPONSIBILITIES:
Cloud Platform Strategy and Vision
- Review existing cloud strategy and implement a strategic roadmap for cloud adoption and optimization aligned with the organization’s long-term goals.
- Lead platform evolution, balancing innovation with reliability and cost-effectiveness.
- Identify emerging technologies to enhance digital capabilities in mission delivery.
- Stay current with emerging cloud technologies and industry trends.
Multi-Cloud Solution Architecture (AWS & Azure)
- Lead the design of hybrid and multi-cloud solutions across AWS and Azure, ensuring alignment with both technical and humanitarian needs.
- Develop reference architectures, solution blueprints, and technical standards for scalable, secure deployments.
- Architect solutions for application modernization, data integration, and cloud-native services.
Cloud Integration & Implementation
- Oversee the end-to-end delivery of cloud projects, from discovery through deployment and optimization.
- Integrate cloud platforms with internal systems (CRM, ERP, data platforms) and field technologies.
- Support containerization (Docker, Kubernetes), serverless, and API-based architectures.
Governance, Security & Compliance
- Embed strong security practices into all solution designs (e.g., encryption, IAM, VPC design, network segmentation).
- Ensure compliance with global data protection laws (e.g., GDPR, HIPAA), donor requirements, and ethical tech standards.
- Lead efforts around business continuity, disaster recovery, and secure multi-region deployment strategies.
Technical Leadership & Cross-Functional Collaboration
- Serve as a technical advisor and thought leader across IT, programs, data, and operations teams.
- Mentor junior architects, engineers, and project teams; lead cloud architecture review boards.
- Collaborate with DevOps teams to support CI/CD, infrastructure-as-code, and automation initiatives.
Cloud Vendor & Cost Management
- Manage relationships with AWS and Azure account teams and technical partners.
- Analyze and optimize cloud spend across platforms; implement tagging, rightsizing, and cost monitoring strategies.
- Participate in vendor negotiations and ensure service levels meet operational needs.
KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:
- Required Education, training, license, registration, and/or Certification
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
Required Professional Experience
- 7+ years in IT, with at least 3 years in a cloud architecture/solution architecture or platform leadership role.
- Hands-on experience designing and deploying workloads on both AWS and Azure.
- Strong understanding of networking, IAM, data services, container orchestration, and serverless architectures.
- Proven experience with cloud platforms (AWS, Azure, or GCP) in a production environment.
- Deep understanding of infrastructure-as-code, DevOps, networking, and security principles.
- Expertise with IaC tools (Terraform, CloudFormation), CI/CD pipelines, and scripting (Python, PowerShell).
- Strong background in governance, compliance, and platform lifecycle management.
- Excellent leadership, communication, and stakeholder engagement skills.
- Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert).
Preferred Professional Experience
- Experience working in or supporting mission-driven organizations or NGOs.
- Experience supporting field operations in low-resource or low-connectivity environments.
- Familiarity with mobile data collection tools and systems integration in field contexts.
- Knowledge of donor technology compliance (e.g., USAID Digital Strategy, DFID standards).
- Experience architecting platforms that support offline functionality and low-connectivity regions.
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JOB PURPOSE:
The Senior Manager – Digital Platforms and Infrastructure Applications is responsible for leading the global management, modernisation, and operational support of the organization’s shared digital platforms. This includes Microsoft 365 productivity tools, Box, cloud databases, and legacy systems such as Domino. The role plays a critical part in driving platform consolidation, enabling secure and scalable collaboration services, and supporting digital workplace adoption across both global offices and field offices.
As a key leader within the Infrastructure & Operations function, this role partners closely with teams across Cybersecurity, Architecture, TBM (Digital Workplace, Governance), Field IT, and Application Support to ensure end-to-end performance, user satisfaction, and modernization of the digital platforms' ecosystem.
KEY RESPONSIBILITIES:
- Oversee the operational delivery and lifecycle management of shared collaboration and productivity platforms including Microsoft 365, Box, cloud-native databases, and Domino servers.
- Drive modernization of the shared application environment, leading efforts to decommission legacy platforms and migrate to scalable, cloud-native solutions.
- Ensure platforms are secure, compliant, and optimized for both field and office environments, in collaboration with the Cybersecurity team.
- Oversee technical operations, system upgrades, licensing, and vendor management across shared applications.
- Partner with Architecture and ITSM teams to ensure platform integration, service reliability, and alignment with governance standards.
- Act as a senior escalation point for major incidents, critical risks, and operational challenges, ensuring timely resolution and stakeholder communication.
- Collaborate across GTD business units to ensure consistent delivery, platform usability, and continuous improvement.
- Collaborate with the Digital Workplace team (under TBM) to support adoption goals, contribute to platform governance, and ensure operational readiness of roadmap initiatives.
- Coach and mentor teams in Agile ways of working, fostering iterative delivery and platform evolution.
- Provide platform support guidance to regional and field IT teams, ensuring accessibility and functionality in low-connectivity settings.
- Contribute to adoption strategies of the digital workplace in partnership with the TBM team.
- Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organization's new ways of working.
KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:
- Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
- Requires experience in supervising and building relationships with people at a variety of levels.
- Typically has 7 to 10 years of relevant IT and business work experience.
- Requires demonstrated ability to launch and deliver a single IT project on time and within budget.
- Strong technical understanding of Microsoft 365, cloud database environments (e.g., Azure SQL), Box, and Domino.
- Demonstrated success in managing platform transitions, system upgrades, and modernization programs.
- Working knowledge of Agile delivery methods and coaching teams in iterative improvement.
- Foundational knowledge of Agile principles and practices, with the ability to contribute effectively in cross-functional Agile teams.
- Security-first mindset with experience in identity, access management, and data compliance.
- Excellent collaboration and stakeholder engagement skills across global, cross-functional teams.
- Experience working in humanitarian or decentralized global organizations is desirable.
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JOB PURPOSE:
The Senior Manager – Endpoint Security and Network Management is accountable for the global security, performance, and availability of endpoint devices and network infrastructure across the organization. This role leads the development and execution of strategies that ensure secure, reliable, and efficient connectivity for staff in both office and field environments. Working closely with cybersecurity, infrastructure, and field IT teams, the role is critical in safeguarding digital access, managing cyber threats, and enabling resilient operations in diverse connectivity contexts.
KEY RESPONSIBILITIES:
- Manage endpoint security platforms, patching, threat detection, and response.
- Oversee global network operations, performance monitoring, and firewall configuration.
- Implement and monitor zero-trust, VPN, and secure remote access solutions.
- Coordinate network and security support to field office IT teams and remote locations.
- Ensure policy compliance and lead remediation efforts in collaboration with InfoSec and GTD Governance under TBM.
- Provide support, guidance, and collaboration to field office IT staff across all regions.
- Coach and mentor teams to adopt Agile ways of working as the standard approach for delivering value and driving continuous improvement, working collaboratively across all GTD business units.
- Provide strategic and operational leadership in the delivery, optimization, and continuous improvement of assigned IT services.
- Set direction for service delivery and operations teams, ensuring alignment with organizational priorities, FinOps principles, and GTD Governance frameworks.
- Lead cross-functional collaboration efforts across GTD units, ensuring shared ownership and accountability for success.
- Act as a senior escalation point for major incidents, critical risks, and operational challenges, ensuring timely resolution and stakeholder communication.
- Oversee service-level performance, compliance, and vendor engagement, ensuring optimal value and risk management.
- Champion field-focused support and ensure digital service reliability for all global regions, including low-connectivity environments.
- Provide leadership in aligning cybersecurity, ITSM/GSM, and operations standards across all platforms under your domain.
KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:
- Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
- Requires experience in supervising and building relationships with people at a variety of levels.
- Typically has 7 to 10 years of relevant IT and business work experience.
- Requires demonstrated ability to launch and deliver a single IT project on time and within budget.
- Expertise in endpoint protection, network security, and secure connectivity.
- Strong hands-on and troubleshooting capabilities.
- Experience in stakeholder engagement across technical and non-technical groups.
- Security-first mindset with value-driven service delivery.
- Foundational knowledge of Agile principles and practices, with the ability to contribute effectively in cross-functional Agile teams.
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Key Responsibilities:
As an Endpoint Engineer, you will play a critical role in maintaining, monitoring, and supporting global IT systems and infrastructure. You will lead multiple projects, providing technical guidance to Endpoint and Systems Administrators, while ensuring the reliability, security, and performance of enterprise computing platforms.
You will be responsible for designing, building, and optimizing the systems operating environment—including servers, storage, and backup solutions—to meet evolving business needs. Your expertise will span across technologies such as Windows, Linux, VMware, Active Directory, DNS, and DHCP. You will also manage access controls, security applications, and system backups, ensuring a secure and highly available environment. This role demands strong troubleshooting skills for complex hardware, software, and basic network issues. You will analyze system failures, respond to incidents, and execute contingency plans to maintain operational continuity. Additionally, you will support 24/7 operations, lead disaster recovery efforts, and manage off-site storage processes.
Success in this role requires excellent communication and collaboration skills. You will work closely with system users, technical teams, and vendors, providing expert support and training as needed. A strong customer service orientation and a proactive approach to problem-solving are essential.
QUALIFICATIONS:
- Bachelor’s degree in Computer Science, Information Technology, or related technical field
- Minimum of 5+ years of hands-on experience administering enterprise-level servers and IT infrastructure.
- At least 5+ years of experience designing, configuring, deploying, and optimizing server hardware and operating environments.
- 5-7 years of progressive experience in information technology, with a focus on endpoint systems and enterprise computing platforms.
Continuation of Major Responsibilities:
PROJECT PLANNING:
- Leads or consults short- and long-term project planning efforts with team members, clients and other IT groups.
- Develops cost/time estimates.
- Documents discussion and agreements.
TECHNICAL REQUIREMENTS: Works with systems engineers to understand technical requirements.
DESIGN/DEVELOP: Integrates solutions with other applications and platforms outside the framework.
MAINTENANCE:
- Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.
- Develops strategies to manage the frequency of appropriate support package/patch application.
- Monitors health of systems and provides appropriate recommendations, when required.
ADMINISTRATION:
- Coordinates and validates activities.
- Manages user access to, systems, servers, and files.
- Administers the setup of new profiles, creates and updates access permissions and maintains user accounts.
- Installs, configures and maintains system hardware and software components.
- Maintains tracking and configuration documentation and plans.
- Supervising the installation of system upgrades and service packs.
- Determines if inactive accounts should be deleted.
- Administers Storage Area Network (SAN).
PERFORMANCE MONITORING:
- Supervises the monitoring procedures and evaluates problems identified by team members.
- Ensures that capacity workload modeling and availability analysis is performed.
- Monitors system-operating capacity in terms of disk space, tape storage, memory and CPU utilization.
- Reviews performance and control reports.
- Recommends settings changes to the operating system to improve performance and reliability.
- Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management.
TESTING:
- Leads or provides technical direction for the planning, designing, and execution of testing efforts.
- Ensures that tests evaluate all possible impacts on the current infrastructure or application.
CONTINUOUS IMPROVEMENTS:
- Recommends performance metrics.
- Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements.
SYSTEM JOB SCHEDULING:
- Translates business and technical requirements to develop automation specifications that span more than one business area.
- Updates job schedule based on current priorities and special handling requests.
- Ensures reliability and availability of platforms.
- Schedules maintenance and repairs.
COMPUTER OPERATIONS:
- Coordinates production job processing.
- Ensures that maintenance procedures are executed.
- Updates job schedule based on current priorities and special handling requests.
- Operates computer hardware systems and related peripheral equipment.
- Monitors systems on a 24x7 schedule.
- Performs maintenance procedures.
- Validates input and output data for completeness and accuracy.
- Analyzes job processes and recommends improvements.
- Reviews historical data for trend analysis.
PRODUCTION SUPPORT:
- Coordinates problem resolution among team members.
- Documents, monitors, reports, and manages the resolution of systemic issues.
- Works with Systems Engineers and Architects when issues appear systemic or cannot be resolved.
- Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.
- Documents problem status and resolution.
- Develops checklists and scripts for resolving routine problems.
SECURITY:
- Works with IT Security, where needed, in investigations and/or audits of systems.
- Analyzes audit trails to detect systematic security violations.
- Reports security issues when appropriate.
- Ensures security requirements are adhered to.
BUSINESS CONTINUITY:
- Administers archival activities such as installing, upgrading, configuring, and scheduling and monitoring, jobs.
- Performs data image archiving.
- Performs off-site storage procedures.
- Verifies that system backups run successfully.
POLICIES, PROCEDURES, AND STANDARDS: Ensures compliance with policies, procedures and standards.
SERVICE LEVEL AGREEMENTS (SLAs): Monitors production, outputs, and services to ensure that SLA’s, and other quality metrics, are being met.
DOCUMENTATION/USER GUIDES:
- Writes, reviews and/or maintains technical documentation for product environments.
- Ensures documentation is developed and maintained.
COMMUNICATIONS/CONSULTATION: Supports and participates in the formal reporting of project status.
COACHING/MENTORING: Provides coaching and guidance to team members.
RESEARCH/EVALUATION: Evaluates future technologies and makes recommendations.
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