Latest Recruitment at World Vision Kenya

JOB PURPOSE:

This role leads the user experience strategy and innovation roadmap for World Vision’s Experience Platform (Sponsor Mobile App and Portal).  You will partner with Support Offices (SOs) marketing leaders and Child Sponsors to design and evolve digital-first sponsor experiences that increase sponsor engagement, satisfaction and retention.

You will collaborate closely with cross-functional teams, including Support Offices, Product Owners, and the Digital Enablement team, to guide the UX strategy and delivery for the Experience Platform.  Your leadership will shape best practices, facilitate design thinking, and influence prioritisation through data-driven insights and user input.

Acting as a strategic UX/UI practitioner, the role blends design thinking, agile product development, and global collaboration to deliver rich, intuitive and engaging experiences that deepen sponsor connection.

While the App and Portal are the primary focus (80%), the role also contributes to other digital experiences (20%), working cross-functionally to ensure a cohesive and human-centered digital ecosystem aligned with World Vision’s vision and mission.

KEY RESPONSIBILITES:

Lead UX/UI Strategy for Experience Platform

End Results

• Sponsor App and Portal UX is designed using best-in-class practices, industry insights, and co-creation with Support Office’s and sponsors.
• A scalable and intuitive design system supports consistent global delivery.
• Sponsor engagement increases due to more intuitive navigation and relevant features.
• The platform reflects strong alignment between user needs and organizational goals.

Manage App & Portal Feature Roadmap

End Results

• A prioritized, insight-led roadmap is developed in close partnership with Support Offices, balancing sponsor needs, business goals, and delivery capacity.
• Timely releases enhance the user experience and increase sponsor satisfaction.
• Return visits to the platform grow through the delivery of high-value features.
• Roadmap transparency strengthens trust and collaboration with Support Offices.

Collaborate with Support Office’s for Design & Testing

End Results

• Support Office needs are deeply understood through regular engagement.
• Features are designed and validated through co-creation and user testing.
• Sponsor feedback loops are embedded in the design process.
• Support Office’s feel ownership and shared accountability in shaping the platform experience.

Apply UX Thinking Across Digital Ecosystem

End Results

• UX/UI support contributes to broader digital experiences (e.g., email flows, onboarding, web touchpoints), ensuring cohesive sponsor journeys across channels.
• Experience consistency improves sponsor trust and satisfaction.
• Alignment across touchpoints reduces drop-off and enhances engagement.

Champion Sponsor-Centered Innovation & Trends

End Results

• Sponsor experience is improved through adoption of relevant, innovative design patterns and technology.
• Industry-leading trends are translated into meaningful improvements in user engagement and NPS.
• The platform maintains a competitive edge in the nonprofit digital space.
• Stakeholders gain increased confidence in the digital-first vision.

Insights, Measurement & Optimization

End Results

• Experience KPIs (e.g., NPS, engagement, return visits) are tracked and iteratively improved.
• UX decisions are grounded in usability testing, sponsor feedback, and analytics.
• Insights directly influence feature iteration and prioritization.
• Sponsor satisfaction is demonstrably improved over time.

REQUIRED EDUCATION, TRAINING, LICENSE, REGISTRATION, AND CERTIFICATION:

• Bachelor’s or Master’s in UX Design, HCI, Digital Product Design, or related field. Equivalent industry certification (e.g., UX Design, Human-Centered Design) accepted.

REQUIRED PROFESSIONAL EXPERIENCE:

• 5+ years in digital experience/UX/UI design, preferably in multi-market or global contexts
• Proven experience designing and evolving apps and/or portals for user engagement
• Deep understanding of UX research, testing, and agile delivery methods
• Experience facilitating co-creation or governance with internal stakeholders and external users
• Ability to translate complex workflows into intuitive interfaces
• Strong portfolio showcasing human-centered design with measurable impact
• Experience in a mission-driven or donor-centric context is an advantage.

LANGUAGE REQUIREMENTS:

• Excellent written and spoken English

TRAVEL AND/OR WORK ENVIRONMENT:

• Required travel Up to 15%

PREFERRED KNOWLEDGE AND QUALIFICATIONS:

• Experience with Figma, Adobe XD, or equivalent
• Working knowledge of front-end development and accessibility standards
• Familiarity with the sponsorship, development, or NGO sector
• Comfortable working across time zones and cultural contexts

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Position Summary

• Are you passionate about inspiring collaboration towards a brighter future for children? World Vision is looking for a young dynamic Partnerships and Coalitions Specialist, in the global Advocacy and External Engagement Team (A&EE).
• This role is about facilitating the implementation of strategic external partnerships, including with faith actors and coalitions, around a shared vision for children. You will collaborate with other teams and external stakeholders to execute strategic engagement plans, support external relationship management, and build capacities within World Vision for impactful external partnerships that grow public solidarity for children.
• This is an opportunity to be at the heart of global collaboration, supporting partnerships that thrive and deliver real results for children.
• Preferred locations in: Asia, Middle East, Africa and Eastern Europe or anywhere were WVI is registered

Major Responsibilities

Engagement with faith partners and coalitions (30%)

• Collaborate with Faith & Development teams to implement the engagement plan with key faith partners and coalitions, aligned to the goals of the A&EE Roadmap.
• Support F&D to manage external partnerships with faith actors and coalitions.
• Support the development and dissemination of updates to key WV stakeholders about opportunities for impact, influence and income arising from these engagements.

Project management & execution (50%)

• Facilitate the implementation of strategic partnerships: collaborate with business owners to ensure successful delivery; coordinate, clarify, and align execution across internal and external stakeholders; support relationship management and communications with external partners; create, maintain, and update project management assets and tools; prepare documents, reports and presentations; support periodic reporting about the impact of these partnerships

Capacity building (20%)

• Work with the Local to Global team to enhance capacity and standards for engaging with faith partners, new influencing spaces, global coalitions, and emerging partnerships across WV.
• Required Education, training, certification and experience
• Master degree or equivalent in Public Policy, International Relations, International Development, International Law, Political Science, Economics or a related field.
• Proficient use of Microsoft Office tools such as Word, Excel, PowerPoint, MS Teams and OneDrive
• Familiarity with Smartsheet, Zoom and the Google suite.
• At least 3 years of experience in relationship management and partnering, including with faith-based organisations and coalitions or/and Churches.
• Excellent project management, organizational, interpersonal, relationship building skills conducive to collaboration.
• Strong presentation, synthesis and writing skills.
• Problem solver with a can-do attitude, sense of diplomacy, cross-cultural sensitivity, flexible world view and emotional maturity.
• Experience with capacity building and development of tools and resources.
• Knowledge of child rights and sustainable development issues

Preferred Experience,  Knowledge and/or other Qualifications 

• Outstanding written and oral English;
• Experience in the INGO sector and/or working with the Church.
• Experience of working in a Christian organisation.
• Experience of working in complex, global organisations.
• Experience of working in virtual teams.
• Entrepreneurial spirit.
• Project Management Certification.

Travel and/or work environment expectations

• Work from home or at a registered World Vision office around the world, with up to 30% international travel. Strong internet connection available