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  • Posted: Dec 17, 2019
    Deadline: Not specified
  • The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors. The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs
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    WASH Officer (Sanitation & Hygiene) Kakuma, Kenya (Kenyan National Only

    The NRC East Africa & Yemen mission is an expanding programme. NRC
    started its operations in Kenya in the refugee camps in Dadaab in February 2007. NRC has WASH, Shelter, Education, Food Security and Livelihood and Information Counselling and Legal Assistant programmes implemented in the refugee camps in Dadaab and Kakuma.
    All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and beliefs shall guide our actions and relationships.

    The Project Officer is responsible for coordination of Sanitation & Hygiene activities in the assigned locations. The Officer ensure effective planning and quality implementation of the sanitation and hygiene activities in Kalobeyei settlement camp . The WASH Officer will assist the WASH Project Coordinator in providing technical support in the development of NRC’s sanitation programming for both sanitation and maintenance of sanitation facilities. He/she will also work closely with the other Project Officers and Assistants in the field to ensure timely delivery of quality Sanitation construction, and will assist the Project Coordinator in overall planning and design of (future) projects. He/she will also stand in for the WASH Project Coordinator in abscencia and provide program support as required. The WASH officer report to WASH Project Coordinator in Kakuma.

    Duties and responsibilities


    • Promote safe WASH practices, including appropriate use and maintenance of WASH facilities and services specifically Latrines and Hand washing facilities.
    • Oversee the construction and rehabilitation of latrines, drainage and other relevant Sanitation facilities ensuring that the constructions are of the highest quality and as per specified technical drawings.
    • Facilitate community involvement in the design and delivery of essential WASH services and facilities.
    • Participate in the requests for project materials; undertake technical verification of project materials upon delivery, and organize for branding where necessary and call for distribution to the beneficiaries.
    • Undertake technical inspection of sanitary installations including latrines, pits, drainage systems and dome slab/lid construction.
    • Initiate CLTS activities in the community in liaison with relevant stakeholders
    • Advice on quality control of all Sanitation activities – travel regularly to all the NRC construction sites assessing construction and M&E procedures.
    • Development of rapid response and contingency plans.
    • Assess and advise on capacity building needs within the team to ensure effective developments of the quality standards for the Sanitation activities.
    • Carry out informal and formal training sessions (according to identified needs) and evaluate the impacts of this training.
    • To assist and participate in community mobilization.
    • Enable effective dialogue with the affected community to allow the agency to be held to account for the quality of the WASH programme.
    • Help identify needs for non-food items relevant to hygiene, participate in the choice of items, targeting strategy, promotion of effective use, and post-distribution monitoring.
    • Provide timely feedback on activity progress and advice on any challenges.
    • Help plan and carry out needs assessments, baseline studies and periodic studies, and feedback findings to the stakeholders.
    • Plan activities to reduce WASH-related risks.
    • Collate data from the WASH Assistants and prepare regular reports on activities and WASH conditions for monitoring.
    • Coordinate with the other Officers and Health Lead IP to ensure that the various aspects of the WASH response are integrated.
    • Liaise with community leaders and other sectors and agencies working locally in order to coordinate within the WASH sector and between sectors such as health and shelter.
    • To represent NRC in co-ordination meetings with the other IPs, section and block leaders and other stakeholders.
    • Preparation of the project reports in a timely manner, guidelines and other strategic documentation.
    • Recruit and train incentive workers (Hygiene Promoters, Sanitation workers etc) including performance appraisal.
    • Organize day-to-day logistics, administration, and personnel activities in the assigned camp.
    • Advice the project coordinator on available stock and plan for restocking upon depletion of stock.
    • Supervise sanitation activities in line with relevant standards, codes of conduct, and humanitarian principles.
    • Use participatory approaches throughout the programme cycle, in training, and in the use of tool kits and other materials.
    • Supervise Sanitation activities and resources so that they are implemented and handed over or ended in a way that promotes local capacities and sustainable operations.
    • Take account of gender, protection, HIV, the environment, and other important cross-cutting concerns in programme design, implementation, and reporting; carry out activities in a way that reflects the needs of specific groups and individuals e.g. elderly people, minority groups, children, and people with disabilities.
    • Carry out any other assignment as may be required by the WASH Project Coordinator.


    • Technical background in Public Health. Qualifications in Public Health, Environmental Health, Civil engineering or water and Environmental engineering or similar relevant discipline.
    • Proven practical experience in the planning and execution of WASH Programmes of at least 3 years’ experience in a humanitarian and development programme preferably with an INGO.
    • Experience in undertaking sanitation in a relief programme is essential.
    • Proven ability to use MS Office software (especially Word and Excel) is essential. Experience with other computer programs such as SAP 2000 and Microsoft Project would be an advantage.
    • Experience in implementation of technical works in Public health engineering is an added advantage.
    • Ability to initiate, develop, plan and implement an integrated programme.
    • Excellent communication (spoken and written) skills, including the ability to explain and present technical information
    • Possession of strong administrative and management skills with a willingness to follow relevant policies and procedures
    • Experience in capacity building and training of staff and target groups
    • Political and cultural awareness and experience of working where insecurity is a major issue
    • Language: Fluency in written and spoken English is essential
    • Ability to work independently in a result oriented multi-tasking and multi-cultural environment and manage conflicting priorities.
    • Understanding of international health and development and relief issues
    • Sensitivity to the needs and priorities of disadvantaged populations (minority groups etc) Demonstrated experience of integrating gender and diversity issues into WASH Programming

    Personal qualities

    • Good communication and interpersonal skills
    • Strong organisational and team working skills
    • Good cultural awareness and sensitivity
    • Highly approachable, trustworthy and confidential
    • Knowledge of the NGO operations and the dynamics of the humanitarian sector is a plus
    • Excellent communication skills
    • Proven presentation, training and facilitation skills.

    go to method of application »

    Safety & Security Coordinator (Kenyan Nationals Only)

    Duties and responsibilities

    • Support to ensure that NRC’s security management systems are developed, strictly implemented, reviewed and updated.
    • Conduct security assessments and prepare risk and situational analyses as requested
    • Provide or facilitate staff safety and security training (including First Aid and Fire Safety).
    • Support, training, and capacity building of security staff in all offices.
    • Prepare reports as required.
    • Meet on a weekly basis with the Country Director or designate to discuss and document security issues.
    • Prepare analysis for the Country Director as required.
    • Support on post-incident analysis and follow up recommendations.
    • Be an active member of the Kenya Country Management Group.
    • Compile and submit the weekly security report for the Kenya Country Programme.
    • Assist in the development of the Kenya Country Programme strategy and supporting documentation as required.
    • Operational supervision of guards at the Country and Regional Offices.
    • Assist the Regional Security Advisor for specific regional tasks as required, in consultation with the Country Director.


    • Minimum 3 years of experience working as a senior security personnel in a humanitarian context
    • Previous experience from working in complex and volatile contexts
    • Documented results related to the position’s responsibilities
    • Knowledge about own leadership skills/profile
    • Fluency in English, both written and verbal
    • Knowledge of the security environment in Kenya and neighboring countries
    • An understanding of the political context in Kenya
    • Fluent Kiswahili and other languages in Kenya an advantage
    • Understanding of core competencies of NRC

    Personal qualities

    • Handling insecure environments
    • Initiating action and change
    • Empowering and building trust
    • Influencing
    • Communicating with impact and respect
    • Strategic thinking

    We can offer

    Duty station: Nairobi
    Contract period is for one year with possibility of extension.
    Salary/benefits: According to NRC’s general directions, The candidate will observe NRC’s code of conduct and working hours for the NRC Office in Nairobi.

    go to method of application »

    ICT Assistant - Dadaab, Kenya (Kenyan National Only)

    Duties and responsibilities

    • Implement NRC’s ICT policies and guidelines at office level
    • Perform system and application migration /upgrades
    • Enroll and train users on Okta and other NRC online resources
    • Support NRC’s digital workplace tools (workplace, kaya, skype for business, Kaizala)
    • Support and train users on use  office 365 and the filing tree
    • Provide service desk support through use of Freshservice ticketing system
    • Schedule computer related services, maintenance and license renewals
    • Ensure installation and maintenance of protection services (F-secure anti-virus)
    • Plan network maintenance and audits from time to time
    • Liaise with ICT service providers in particular schedule regular printer maintenance
    • Attend and participate in interagency ICT meetings and provide solutions to existing challenges
    • Ensure network access availability 24/7 and right size of bandwidth is available for the staff in Dadaab
    • Ensure data backup is done regularly through use of OneDrive sync client  
    • Prepare and update a laptop/computer replacement plans
    • Preform and document routine computer preventive maintenance for laptops and desktops
    • Support e-learning activities in the TVET centres
    • Provide user support and trainings on use of productivity applications (office suite and windows 10 professional)
    • Manage cisco meraki network appliances (firewall, switches and access points)
    • Manage and update the Asset Register.
    • Ensure all NRC Asset registered according to NRC Asset SOP and donor regulations.
    • Ensure NRC Asset are in good conditions and monitor maintenance if required.
    • Ensure proper handover by using (Equipment Check in – Check out) form before assigning to the requester.
    • Proper filling of Asset related documents (Equipment check in –check out, Waybill, Donation certificate, Asset transfer form, etc.)
    • Conduct asset physical check quarterly.
    • Ensure NRC staff are aware of their responsibility of NRC Asset under their custody.


    • A minimum of a Diploma in Information Technology or equivalent qualification in ICT
    • CompTIA A , N and Cisco and Office 365 certifications will be desirable
    • Minimum of three years of relevant work experience in a humanitarian context
    • Experience from working as an ICT Assistant in a humanitarian/recovery context
    • Hands on using Microsoft, cisco meraki, Lenovo, HP, UBiQUiTi, and other ICT industry brands
    • Knowledge of long distance point to multipoint transmissions in remote areas
    • High level of competency in resolving hardware, software and common network problems
    • Previous experience from working in complex and volatile contexts
    • Documented results related to the position’s responsibilities
    • Fluency in English and Kiswahili

    Personal qualities

    • Handling insecure environment
    • Planning and delivering results
    • Empowering and building trust
    • Communicating with impact and respect
    • Working with people

    We can offer

    Commencement: As soon as possible
    Duty Station: Dadaab
    Duration of contract: One-year renewable, subject to funding
    Salary/Benefits: According to NRC's general directions.
    The candidate will observe NRC's code of conduct.
    Qualified female candidates are particularly encouraged to apply

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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