ICT Assistant - Dadaab, Kenya (Kenyan National Only) at Norwegian Refugee Council

Duties and responsibilities

• Implement NRC’s ICT policies and guidelines at office level
• Perform system and application migration /upgrades
• Enroll and train users on Okta and other NRC online resources
• Support NRC’s digital workplace tools (workplace, kaya, skype for business, Kaizala)
• Support and train users on use  office 365 and the filing tree
• Provide service desk support through use of Freshservice ticketing system
• Schedule computer related services, maintenance and license renewals
• Ensure installation and maintenance of protection services (F-secure anti-virus)
• Plan network maintenance and audits from time to time
• Liaise with ICT service providers in particular schedule regular printer maintenance
• Attend and participate in interagency ICT meetings and provide solutions to existing challenges
• Ensure network access availability 24/7 and right size of bandwidth is available for the staff in Dadaab
• Ensure data backup is done regularly through use of OneDrive sync client  
• Prepare and update a laptop/computer replacement plans
• Preform and document routine computer preventive maintenance for laptops and desktops
• Support e-learning activities in the TVET centres
• Provide user support and trainings on use of productivity applications (office suite and windows 10 professional)
• Manage cisco meraki network appliances (firewall, switches and access points)
• Manage and update the Asset Register.
• Ensure all NRC Asset registered according to NRC Asset SOP and donor regulations.
• Ensure NRC Asset are in good conditions and monitor maintenance if required.
• Ensure proper handover by using (Equipment Check in – Check out) form before assigning to the requester.
• Proper filling of Asset related documents (Equipment check in –check out, Waybill, Donation certificate, Asset transfer form, etc.)
• Conduct asset physical check quarterly.
• Ensure NRC staff are aware of their responsibility of NRC Asset under their custody.

Qualifications

• A minimum of a Diploma in Information Technology or equivalent qualification in ICT
• CompTIA A , N and Cisco and Office 365 certifications will be desirable
• Minimum of three years of relevant work experience in a humanitarian context
• Experience from working as an ICT Assistant in a humanitarian/recovery context
• Hands on using Microsoft, cisco meraki, Lenovo, HP, UBiQUiTi, and other ICT industry brands
• Knowledge of long distance point to multipoint transmissions in remote areas
• High level of competency in resolving hardware, software and common network problems
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Fluency in English and Kiswahili

Personal qualities

• Handling insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect
• Working with people

We can offer

Commencement: As soon as possible
Duty Station: Dadaab
Duration of contract: One-year renewable, subject to funding
Salary/Benefits: According to NRC's general directions.
The candidate will observe NRC's code of conduct.
Qualified female candidates are particularly encouraged to apply