ICT Intern at Micro Enterprises Support Programme Trust (MESPT)

Job Purpose

• This role is for learning and assisting in support and maintenance of business applications including the Institutional Management Information System (IMIS), Human Resource Information System (HRIS), Adobe sign, Enterprise Resource Planning, Intranet, Electronic Document Management System and administer the underlying relational database management systems. All in accordance with the ICT policy.

Key Responsibilities

• Achieves and maintains a thorough knowledge and adherence to MESPT policies and procedures regarding ICT systems.
• Assist in Analysing business functional and non-functional requirements.
• Assist in Validating and verifying business requirements and ensures that they map to real business needs and that they meet essential quality standards.
• Help in Identifying and proactively fixes system issues through monitoring and early detection of potential issues.
• Help to review systems technical requirements specifications and System Use Cases with stakeholders and incorporates identified recommendations.
• Follows the required change management procedures.
• Assist in Ensuring that new technical requirements for business systems are properly integrated with existing processes and systems.
• Assist in Performing User Acceptance testing of business systems.
• Assist in Supporting APIs implemented for applications integration.
• Assist in Analyses and documents existing business systems, business processes and business models and regularly reviews them to ensure continued relevance.
• Resolves reported system incidents/general user requests by providing technical guidance/assistance required.
• Help in Analyses and documents identified risks likely to affect business systems, risk mitigating measures and prepares reports of findings to provide input to business systems acquisition strategies.
• Ensures that tasks assigned are resolved within internal standards.
• Carries out user demos for automated processes and change requests.
• Carries out user training and user support programmes.Assist in Business Systems integration.
• Assist in Design of Business applications reports and data extraction queries.
• Assist in Configuration and setup restoration and continuity measures and enforce measures to minimize business applications down time.
• Assist in Database backups and restores.
• Enhance software resilience by incorporating security by design principles.
• Train all new staff and re-train the existing users in usage of business applications.
• Helps in Mapping and documenting interfaces between legacy and new replacement systems to guide systems transition initiatives.
• Helps in Testing, installing, managing and upgrading business systems.
• Helps in Developing, documenting and improving the various processes and procedures for the business.
• Helps in Monitoring, Diagnosing, reporting and fixing system errors.
• Any other tasks as assigned by the ICT Manager.

Key Relationships

Internal

• Programme Team
• Procurement Team
• Finance Team
• Communications Team
• Administration Team
• HR Team
• Credit & Business Development team

External

• Vendors
• Suppliers
• Consultants
• Service Provider

Qualifications/Other Requirements

• Bachelor’s degree in computer science or any IT related field.
• Sales force certifications will be an added advantage (administrator and at least platform developer 1 etc.)

Knowledge, Experience & Skills

• At least one year hands on development of applications in Java, SOQL, Apex etc

Role Competencies

• Good problem-solving skills and willingness to constantly renew required knowledge.
• Knowledge of software design and programming principles
• Internship and other exposure to applications development
• Knowledge of programming languages like SQL, java and .Net languages etc.
• Experience working with salesforce.