Latest Recruitment at Safaricom Kenya

Role purpose:

The Manager: HR Reporting, Insights & Decision Support will serve as a strategic partner to the HR Director and HR leadership team. This role is accountable for delivering advanced HR analytics, generating actionable insights, and enabling evidence-based decisions. Additionally, the role will be responsible for coordinating strategic initiatives, managing governance processes, and driving monthly budgeting and forecasting sessions. The incumbent will ensure operational excellence and alignment with organizational priorities.

Responsibilities

HR Reporting & Analytics

• Lead the design, delivery and maintain HR dashboards, reports, data visualization, and analytics to support strategic decision-making aligned to Employee Experience principles.
• Conduct advanced trend analysis to identify risks, opportunities, and workforce insights (across HR, Business or Functional Leaders) that will aid in decision making; highlight risks and actionable data to make recommendations for process changes and action plans.
• Ensure timely and accurate month-end HR reporting and ad hoc analysis and reporting.
• Support internal and external survey activities.
• Design and develop HR KPI reporting tools linked to business strategy.
• Lead detailed analysis of the impact, efficiency & effectiveness of major HR activities as measured by key performance indicators.
• Contribute to HR budgeting cycles through data-driven workforce cost.

Decision Support

• Partner with the HR Director and Leadership team to coordinate HR strategic priorities, forums and leadership decision making.
• Drive monthly budgeting and forecasting and variance review sessions, ensuring alignment with financial targets.
• Track HR strategic initiative progress and prepare high quality executive reports and presentations.
• Coordinate leadership meetings and ensure timely follow-up on action items.
• Provide scenario planning, risk identification, and business case support to leadership.

Workforce and Headcount Management

• Develop and maintain workforce plans, headcount dashboards and forecasting tools.
• Support in scoping, sourcing, implementation of a workforce management system in partnership with Technology teams.
• Advise HR and line leaders on optimal staffing models, productivity measures, and organisational cost structures.
• Maintain a comprehensive, accurate and up to date staff and headcount database/dashboard.
• Monitor and report on all employee and contractor movements and role changes across the organization.

Other HR initiatives

• Support roll-out and implementation of MPA with employee engagement programs and Health Wellness & Safety (HSW) programs.
• Maintain up-to-date HR policies, ensuring alignment with relevant stakeholders.
• Lead or support special projects that enhance HR operational excellence and strategic impact.

Qualifications
Core competencies, knowledge and experience:

• Strong analytical and financial acumen with ability to interpret complex data.
• Excellent organizational and project management skills.
• Ability to manage multiple priorities and work under pressure.
• Strong stakeholder management and communication skills.
• Experience in budgeting, forecasting, and governance processes.

Must have technical / professional qualifications:

• Degree in HR, Business Administration, Finance, Data Analytics or related field.
• Advanced MS Office skills (Excel, PowerPoint) and experience with dash visualization tools (e.g., Qlik Sense).
• 5–7 years’ experience in HR analytics and/or business management roles.
• Prior experience in financial planning and project coordination preferred.
• Exposure to workforce modelling, organizational design principles, and people metrics.
• Experience in budgeting, forecasting, governance, and project delivery.
• Experience in a large corporate environment performing moderately complex to very complex employee analysis and research, using qualitative and quantitative measurement and data collection design principles in HR, Finance or Marketing.
• Prior project leadership experience is a strong preference.

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Job Description

• Reporting to the Senior Legal Counsel, Technology and Corporate Centers, the role holder will provide skilled and professional legal services with a focus on the drafting, review and completion of Technology and Corporate Centers contracts, as well as offering legal advisory support on matters affecting these functions.
• In addition, the role holder will manage designated legal processes in line with the Legal Services Charter, support litigation matters arising within the Technology & Corporate Centers portfolio, and ensure compliance with company wide governance, safety and statutory obligations.

Responsibilities

Compliance & Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Contracting & Legal Advisory

• Draft, review and negotiate contracts in line with the Legal Services Charter, departmental SLAs and ISO standards.
• Provide legal advisory support during technology procurement, corporate sourcing processes, and vendor negotiations.
• Provide legal interpretations on statutory requirements affecting Technology & Corporate Centers.
• Provide legal advisory support to cross functional teams where projects intersect with Consumer, Enterprise and Financial Services business units.
• Support departmental risk management initiatives, including legal risk identification and mitigation strategies.

Property, Site Acquisition & Documentation

• Implement established processes for site acquisition and lease completion.
• Prepare and review legal documents for properties, retail shops, office spaces, parking spaces and transmission sites. 
• Verify, negotiate and complete documentation and update Oracle EPM records for all property matters. 
• Monitor, track and manage renewals, variations and/or surrender of leases and tenancy agreements. 
• Flag statutory and regulatory requirements affecting site acquisition and property operations (land laws, NEMA, KCAA, county legislation). 
• Support training and awareness sessions for internal teams on applicable legislative changes.

Legislative Monitoring & Regulatory Support

• Maintain compliance registers for technology licenses, ICT certifications and related governance obligations.
• Monitor ICT and corporate legislative developments and prepare impact briefs for the Senior Legal Counsel.

Stakeholder Management & Cross functional Collaboration

• Partner with Technology, Corporate Functions, Supply Chain, Risk, Data Privacy, Cybersecurity and other teams to ensure legal support is aligned to business priorities. 
• Represent the Legal Department in tender evaluation committees as required.

• Engage with statutory bodies (NEMA, KCAA, County Governments) through advisory channels where necessary.

Reporting & Administrative Responsibilities

• Prepare weekly and monthly KPI reports for the section. 
• Prepare monthly Oracle EPM reports capturing status of all KPIs. 
• Maintain detailed contract inventories in liaison with Supply Chain and ensure periodic reconciliation to maintain accuracy.

External counsels Management

• Undertake management and performance evaluation of the law firms on the company’s panel for Technology & Corporate Centers.
• Manage and monitor legal fees relating to property and litigation matters to ensure alignment with approved rates.

Deputization

• Deputize for the Senior Legal Counsel – Technology & Corporate Centers as required, ensuring continuity of services.

CORE COMPETENCIES, KNOWLEDGE AND QUALIFICATIONS 

Core competencies

• Customer focus and ability to deliver simple, clear and timely legal advice.
• Collaboration and ability to work across functions with diverse stakeholders.
• Strong communication and interpersonal skills.
• Digital-first mindset with an appreciation for technology‑driven processes.
• Innovation and problem solving, with the ability to anticipate issues.
• High integrity, professional ethics and accountability.

Functional competencies 

• Strong contract drafting, review and negotiation capability. 
• Understanding of ICT legal domains (data protection, cybersecurity, cloud, software licensing). 
• Knowledge of procurement law, public policy and regulatory frameworks. 
• Strong legal research and statutory interpretation skills. 
• Ability to manage multiple matters in a fast-paced technology environment.
• Basic project and process management.

Qualifications

• Minimum 3–5 years legal knowledge and progressive experience in commercial and technology legislation within Telecommunications, Technology, or corporate sectors. 
• Proven track record in negotiating complex technology and corporate functions’ agreements and managing related disputes. 
• Bachelor of Laws (LL.B) from a reputable Commonwealth University. 
• Completion of the Kenya School of Law Diploma and admission as an Advocate of the High Court of Kenya. 
• Member in good standing of the Law Society of Kenya (LSK) and compliant with all professional requirements.