Ongoing Recruitment at West Indian Ocean Cable Company (WIOCC)

Job Objective: Provide pre-sales technical support to clients and the sales, bid and commercial teams. Review client needs and design end-to-end optimized technical and commercial solutions. Ensure technical, capacity and inventory feasibility, to meet service level agreements, timescales and budget

Reporting Line: Capacity Planning Manager

Key Duties and Responsibilities

• Provide technical pre-sales support for the sales and provisioning processes
• Design technical solutions, including creating internal and client facing technical documentation
• Identify solution concerns, issues, contractual challenges and mitigate appropriately
• Develop technical product descriptions, architectures and functionality documentation
• Develop, implement and operationalise standards and processes for solution planning and design
• Support with new product development
• Partner with internal teams to create detailed custom solutions focusing on technical capability, fulfillment, assurance and billing
• Improve efficiency of solution development
• Assist with creation of ad hoc reports as needed
• Assist to produce technical drawings and documentation
• Assist to audit and maintain database records and information
• Actively use and ensure data integrity on OSS/BSS systems

Minimum Qualifications

• Bachelor's degree (or equivalent) in a related field

Minimum Experience and Skills

• Minimum of 8 years technical experience in the telecom industry with at least 5 years in a solutions architect or similar role
• Expert knowledge in service delivery, sales support, network infrastructure and operations support or similar fields
• Intermediate knowledge of Transmission (DWDM, OTN, SDH), IP (Peering, IP Transit, Layer 2/3 services), Fibre, Colocation and Subsea networks
• Expert knowledge and experience in GIS systems
• Experience with product and technology development cycle, including technical product development and fulfillment, assurance and billing procedures
• Expert capability in developing solution options in order to identify all impacts and costs related to the recommended solution
• Effective and excellent written and verbal communication skills evidenced by previous work history and accomplishments
• Expert in Microsoft Visio, Microsoft Word, Microsoft Excel, Microsoft Powerpoint
• Excellent communications and presentation skills, including ability to summarize, drive clarity and concisely share key project information to all levels of the organization
• Demonstrate ability to manage multiple priorities, set direction and solve problems in a fast-paced environment
• Willing to work outside of normal office hours (to assist clients)

Preferred Experience and Skills

• Experience in a network engineering role focused on design and planning of Transmission or IP networks
• Proven track record of developing and designing complex solutions
• Knowledge of competitive landscape with respect to product and service offerings for connectivity solutions

Attributes

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate and flexible
• Personnel excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and able to collate and interpret data from various sources
• Good English language communicator with a natural aptitude for dealing with people
• Excellent network diagnostic skills

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Job Objective: Provide support on the day-to-day commercial contracting requirements for the group operations. The candidate will play a key role in supporting review and management of contracts in the organisation. This position requires a commercially minded legal professional with strong attention to detail and experience in commercial contracting

Reporting Line: Senior Manager Legal

Key Duties and Responsibilities

• Support with the day-to-day activities of the commercial contracts team
• Conduct KYC (Know Your Clients) and KYS (Know Your Supplier) reviews and support in client and supplier onboarding from a compliance and contracting perspective
• Undertake the review and advising on the day-to-day contracting requirements that relate to approval of standard (or variations) legal terms and conditions for the group purchase orders and sales orders
• Provide support on the creation of contracting terms for non-standard commercial contracts for the group business and guide the business to achieve the group business's intentions in line with the set legal policies
• Negotiate with external parties (clients or suppliers) on contracting terms, ensuring that the group is able to retain its contracting policies and terms of engagement as set out in the various policies
• Support with the management of the Contract Life Cycle Management across the group
• Highlight and engage with the legal operations team on any legal process improvements that will help in providing the required tools necessary for the provision of legal services by the commercial contracts to the group business
• Support with dispute/conflict resolutions in the contracting prior to the undertaking of debt collection process and/or litigation
• Perform any tasks as assigned by the supervisor

Minimum Qualifications

• Degree in Law from a reputable University
• Post-graduate diploma in Law or a master’s degree in law (or in any other field)
• Minimum 3-5 years’ experience in an in-house role or in practice
• Experience in the telecommunications and data centre industry will be an added advantage
• Bilingual and have excellent written and spoken proficiency in both English and French is a must

Experience and Skills

• Self-motivated, proactive and able to lead and work with teams in a multi-geographical environment
• Strong organisational skills to operate effectively in a fast-moving and dynamic environment
• Excellent communication skills with the ability to influence and form good working relationships at all levels
• Ability to communicate and function in a culturally diverse and change-oriented setting with good knowledge of the range of applicable laws and regulations in Africa and within the sectors of the group’s business
• Ability to communicate and interact with officials at all levels of government and/or in various enterprises
• Strong skills in drafting various legal documents and communicating complex issues clearly and concisely
• Ability to speedily grasp the essence, content and implications of the group’s business and the related contracting documents in order to be able to provide advice on them
• Ability to review under strict deadlines, long and complex transactions and other legal documents
• Negotiating skills and capacity to work with other professionals, including non-legal professionals, to develop innovative solutions to conflicting interests and positions
• Familiarity with the telecommunication sector, business strategy and various forms of funding and acquisitions is desirable
• Strong project management and execution skills, including the ability to think strategically while managing the details, and to make clear recommendations

Attributes

• Client-focused, relationship builder
• Integrity, honesty with high ethical standards
• Boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Willingness and ability to work under pressure, multi-task and think creatively
• Friendly, approachable, patient, persistent and an avid team-player
• Well-presented and professional