Open Positions at Help Age International

What you will do

Network Engagement and support to the Network Platform (50%)

• Strengthen communication and coordination between HelpAge and the network members, working with the Network Platform Manager, Regional Advisers, and thematic Advisers.
• Support and facilitate knowledge sharing, collaboration, and peer learning across the network.
• Support the curation, management and updating of the HelpAge Platform, providing administrative backend support and Firstline user support.
• Help organize thematic sessions, webinars, peer learning events, and cross-network exchanges.
• Support in the Development of newsletters and additional communications content for network members and stakeholders.
• Support member applications, onboarding, and induction processes.
• Maintain accurate member information and mailing lists on HelpAge CONNECT and SharePoint.
• Coordinate the Network Development Team Meetings

Administrative and Coordination Support for the Regional Adviser (20%)

• Provide coordination support for the regional adviser and capacity-strengthening efforts, including mapping member capacities.
• Support Regional Advisers with logistical and coordination support for regional workshops, meetings, and seminars.
• Support translations for communications and other collaborative tasks.
• Strengthen internal communication flows between Regional Advisers, Network Platform Manager, and technical teams.
• Gather feedback and engagement metrics to support continuous improvement.

Communication Support (15%)

• Support the sourcing and development of communications materials showcasing Africa network members’ work and engagement in global campaigns.
• Maintain and update Africa Regional social media channels in coordination with the communication Team and the regional Africa.
• Collect case studies, stories, and materials from members, partners, and programme teams in the Africa region.
• Produce regionally contextualized communications materials that highlight member impact and encourage their involvement.
• Facilitate effective communication flows within and across regions and outward to the broader global network.

Thematic Support (15%)

• Support Thematic Advisers with logistical and coordination support for regional workshops, meetings, and seminars.
• Coordinate with Network Members in the region to gather content/information for thematic learning sessions.
• Support Membership engagement with the learning thematic learning groups (agenda planning, follow-up notes and reminders)
• Coordinate thematic campaigns or awareness days with advisers and members

Let's talk about your skills and experience

• Experience in network coordination, member engagement, and administrative support; ideally in international development, civil society, or humanitarian settings.
• Good IT skills and familiarity with digital collaboration tools and data visualization tools
• Strong written communication skills with the ability to produce clear, concise documents.
• Experience supporting online events, webinars, and knowledge-sharing processes.
• Basic design and editing skills; familiarity with Canva, WordPress and Mailchimp is desirable.
• Experience producing newsletters and managing social media channels.
• Ability to write news updates and articles in English.
• Ability to troubleshoot basic platform or login issues.
• Fluency in English (written and spoken).
• Ability to manage competing priorities and work under pressure.
• Strong organizational and time-management skills.
• Good interpersonal skills and experience working in cross-cultural settings.
• High level of discretion when handling sensitive information.
• Ability to work both independently and collaboratively.
• Cultural sensitivity and respect for diversity

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Scope of Work

The consultant will undertake the following tasks:

• Strategic Security Risk Management
• Review, refine, and harmonise the organisation’s global SRM framework in alignment with GISF and UN standards.
• Develop or update global and country-level security policies, procedures, and guidelines.
• Provide strategic advice to senior leadership on emerging security threats, geopolitical developments, and access implications.
• Operational Support and Capacity Building
• Conduct Security Risk Assessments (SRA) and country audits in priority operations.
• Facilitate staff capacity development through tailored trainings (HEAT, Crisis Management, Family Liaison).
• Mentor regional and national safety focal points, building sustainable internal security management capacity.
• Support the integration of Gender, PSEAH, and Duty of Care principles into security management systems.
• Crisis and Incident Management
• Strengthen the organisation’s crisis management structures, including contingency planning, communication protocols, and decision-making processes.
• Facilitate after-action reviews of major incidents and develop learning reports and recommendations.
• Advise on access negotiation, staff evacuations, and emergency response planning in high-threat environments.
• Representation and Coordination
• Liaise with peer agencies, UN, INSO, GISF, and host government authorities to ensure effective coordination and information sharing.
• Represent the organisation in global or regional security networks and forums as required

Qualifications and Experience

• At least 20 years of progressively responsible experience in humanitarian security risk management and access coordination.
• Proven leadership experience as Global or Regional Security Advisor in major INGOs.
• Demonstrated expertise in crisis management, conflict analysis, and negotiation with non-state actors.
• Certified instructor in HEAT, or equivalent field safety training.
• Proven ability to design SRM frameworks and policies for international organisations.
• Advanced academic background in International Relations, Public Policy, Security Studies, or related disciplines.
• Fluency in English; working proficiency in other languages is an asset.