Open Positions at Securex

Job Summary 

Securex Agencies (K) Limited is seeking to recruit new members in our dynamic team. The Controllers will be responsible for ensuring 24/7 focal point for all security coordination and communication as directed by the Security Specialist and Security Focal Points.

Duties and Responsibilities 

• Acts as the 24/7 focal point for all security coordination and communications as directed by the Security Specialist or Security Focal Points
• Operates as the 24/7 single point of contact (POC) for triaging all emergencies and networking to the appropriate resource while maintaining an electronic log of all incidents.
• Serves as command and control node for routine and emergency situations by maintaining communications with the security guard force personnel, the security site supervisor/manager and the Security Specialist/Security Focal Points.
• Operates all emergency communications equipment to include UHF/VHF/HF radios, satellite phones, landlines, vehicle tracking system and cell phones.
• Frequent, proactive monitoring and tracking all client’s and vendor vehicles on mission using the ‘Track 24’ platform in tandem with radio/cell-phone checks with the drivers.
• Monitors the CCTV system for the country Office and acts as initiator for shelter in place and lock down protocols
• Conduct daily checks to ensure that all client’s security monitoring , tracking and operating systems are functional and reports any faults to the client’s Security Specialist.
• Maintains an updated list of point of contact numbers and residence locations for all international and national Client’s residential Staff/Consultants and VMs.
• Providing customers with the organization’s service and product information.
• Completing call notes and call reports as necessary and updating them.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Give feedback to the client on complaint.
• Conduct periodic equipment inspections and routine tests in order to ensure that operations standards are met.
• Update all monthly reports and share with the head of the department on monthly basis as per the deadlines issued.

Minimum Requirements and Competencies

• Bachelor’s degree in information Technology, Security Management, or a Business related field
• Diploma/Certificate in any Customer Service course.
• Minimum of 2 years’ experience working in busy Call Centre within a commercial business setting.
• Tech-Savvy, well conversant with Microsoft Office, excel and Power Point and capable of quickly learning new software applications.

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Job Summary 

The Business Operations Manager will be responsible for managing the Business Unit commercially and operationally,  ensuring effective and efficient training of Guards, Supervisors, as well as planning, implementing and overseeing the overall monitoring of security operations of the company.  

Main Responsibilities 

• Manage the Security Solutions Business Unit commercially and operationally to deliver exceptional value to our clients through the advancement of intelligent/smart security solutions with a clear focus on service delivery and customer support. 
• Proactively responsible for upselling and cross-selling the company’s full range of products and services by identifying customer needs, maximizing sales opportunities, and enhancing customer satisfaction and loyalty. 
• Day to day management and further maturation of the security operations function including daily monitoring, management and response to security control systems, including SIEM/Sentinel and coordinates.
• Lead incident response, including vendor security issues and managing incidents with up-to-date reports.
• Manage the arrangements of the deployment, relieving, transfers and supervision of guards in the respective zones.
• Conduct spot checks on Field officers and other operatives in the respective zones.
• Visit scenes of incidents, make entries in the OB’s and prepare appropriate incident reports are prepared within 24hrs.
• Liaise with the police and investigators on all matters involving incidents and investigations at client premises.
• Conduct surveys for security requirements requested by clients and make recommendations.
• Maintain regular contact with clients to ensure satisfaction with the services provided.
• Provide leadership and direction for the operations team.
• Manage staff up-skilling within the department to meet current and planned outputs; build and maintain talent infrastructure and employee development by assessing capability, identifying gaps and designing training programs.
• Support Commercial and sales efforts, specifically bid and proposal development.
• Compliance with operational processes; ensure business operational strategies and initiatives are implemented across all Kenya operational areas in a timely and cost-effective manner.
• Assist the Training Team with any specific to assignment training requirements to ensure the company are meeting the client’s needs.
• Ensure Operational efficiency and cost reduction in accordance to the set parameters.
• To develop predictive yearly budgets and present to the Head of Operations covering all areas under his/her command.
• Ensure area is operating within budget, including the monitoring of Supervisors to ensure OT2, off days etc.
• Demonstrate strong financial acumen through sound financial and commercial decision making with regards to cost discipline, managing efficiency and productivity, perusing revenue growth and optimizing manpower.

Key Competencies and Qualifications

• A security professional with a proven track record in security management, planning and coordinating.
• Competence to carry out scope of work and prepare the relevant level of paperwork to support such schemes.
• Enthusiastic and committed approach with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels.
• A sound working knowledge of security best practice and legislation affecting the security role.
• Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills.
• An intermediate level of IT skills with a very good working knowledge of the range of MS Office packages.
• A very good knowledge of technology driven security solutions as well as a willingness to continually upgrade that knowledge.
• Sound judgement and decision making skills, with a “hands on”, problem solving approach, able to remain calm under pressure and take control of incidents, pro-active and self-motivated.
• An ability to work as part of team and also have the ability to lead teams.
• Experience of writing procedures, drafting reports, preparing business cases and compiling and adjusting requirements to meet shortfalls in staffing levels.
• Excellent planning and organization skills to meet deadlines and pay attention to detail, with a consulting mind-set.
• Understanding financial practices such as cost control and budgeting, demonstrating financial acumen in all decision making.
• Must have the highest level of integrity, vigilant and of sound judgement