Openings at Wikimedia Foundation

You are responsible for:

Managing, maintaining, and enhancing wikimediafoundation.org

• Developing the roadmap and strategic vision for wikimediafoundation.org, the Foundation's public website, aligned with Communications Department objectives
• Serving as the main point of contact for website content updates, including standing up new webpages and adding content to existing pages, occasionally during time-sensitive situations
• Collaborating with internal and external stakeholders with design, technical, and editorial expertise to create or update web content
• Monitoring and ensuring website usability, health, performance, and security
• Troubleshooting website as needed, identifying and solving issues through collaboration with colleagues and vendors
• Creating and maintaining documentation about website practices

Leading special website projects

• Managing projects from conceptualization to implementation, including: closely coordinating with colleagues and vendors for editorial content, design, and technical support; overseeing project timing and costs; proactively identifying project needs and solutions; and ensuring successful execution
• Driving upcoming projects, which may include a refresh of the content on the wikimediafoundation.org homepage, microsite integrations, new campaign page development, and feature enhancements

Serving as a strategic advisor on Foundation web channels

• Developing a unified approach for the strategy and maintenance of all web channels owned by the Wikimedia Foundation, with a focus on streamlining resources, improving processes, and achieving impact
• Providing subject matter expertise for all initiatives related to wikimediafoundation.org and other Foundation-owned websites
• Fostering relationships with internal stakeholders, helping raise awareness and understanding of our website best practices and processes
• Identifying ways to advance our commitments to diversity, equity, and belonging within Foundation-owned websites
• Guiding decisions on web standards, compliance, and improvements
• Producing regular metrics reports and sharing insights to evaluate our impact and guide our strategy

Overseeing website resourcing

• Managing relationships with external web vendors, and collaborating with vendor strategists, business analysts, UI/UX designers, and front and backend developers to improve and expand the Foundation's websites
• Shaping and monitoring the Foundation's website budget, as well as making recommendations on how to prioritize projects
• Proactively identifying website opportunities and resource needs

Skills and Experience:

• 5+ years experience in website management
• Experience and thorough understanding of WordPress, HTML, and CSS
• Track record of successfully leading complex web projects with several stakeholders
• An understanding of and passion for the web as a strategic communications channel
• Strong organizational and project management skills
• Ability to resolve a wide range of challenges in creative ways

Qualities that are important to us:

• Resilience—we work on new and interesting challenges in public and collaborative ways
• Building a work environment that values and embraces diversity, equity, and belonging
• Being open, curious, and inquiring in our work
• Reliable, self motivated, and detail oriented
• Working together for outcomes, and being willing to change course
• Sharing a culture of constructive criticism and respect

Additionally, we'd love it if you have:

• Experience with MediaWiki, Phabricator, GitHub, GitLab, and JSON
• Experience with multilingual website environments and audiences
• Experience managing external web vendors
• Familiarity with managing website budgets
• The ability to speak other languages, experience living or working outside the United States, or past work on global digital initiatives
• Experience working on a global team with diverse demographic and cultural characteristics, as well as the flexibility to virtually meet with people in multiple time zones

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As a Senior Product Manager, you will:

• In collaboration with our customers, lead the prioritization and development of the technical stack that supports our fundraising efforts including our internal payments processing library, our CRM, and our banner display service.
• Co-create and communicate a product vision to internal and external partners.
• Work with a highly talented team of engineers to define, design, and build features that delight.
• Understand user needs from multiple teams and use-cases in order to prioritize new features and product enhancements.
• Release early and often, getting feedback from users to help improve features.
• Using both qualitative and quantitative methods to inform decision making and measure the impact of features.
• Have high emotional intelligence: evidenced by humility, tact, compassion, high levels of integrity, and good listening skills.
• Be a positive force for change!

Requirements:

• 2+ years Product Management experience
• Experience building donor-facing products
• Experience working with cross-functional teams to ship products
• Outstanding written and verbal communication skills

Pluses:

• Experience with open source software development practices
• Experience with the CRM we use, CiviCRM
• Experience working in a global organization that has a distributed workforce.
• Comfort and experience in a dynamic and mission-driven organization.

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You are responsible for:

• Work with national and regional organizers to reimagine the twice-annual newcomer's campaign for librarians (currently #1Lib1Ref).
• Manage ongoing partnerships with libraries and professional bodies, such as AfLIA, and identify new collaborations to grow library outreach in underrepresented regions.
• Support professional library networks and institutions to adopt open technologies⁠—such as Wikidata, Wikibase Cloud, and OpenRefine⁠—through documentation and training.
• Get involved in the Wikimedia and Libraries User Group, WikiProject LD4 Wikidata Affinity Group, and other Wikimedia and Libraries spaces to network and foster knowledge exchange.
• Analyze, document and share innovations and workflows, in order to inspire librarian and Wikimedia communities.
• Communicate the needs of library institutions and professionals to technical and non-technical teams within the Wikimedia Foundation and Wikimedia movement.
• Understand the relevance of emerging issues and opportunities in librarianship, such as reparative and inclusive cataloging, the impact of AI and machine learning, and the role of media and information literacy in addressing disinformation.

Skills and experience:

• Professional experience working with libraries or archives to meet the information needs of a range of users.
• Expertise in digital librarianship, cataloging and linked open data.
• A track record of promoting skills development and shared practices through documentation and storytelling, conference presentations, and/or workshop facilitation.
• Experience working with a distributed and remote team with people of diverse skill sets and backgrounds.
• Strong written and spoken English. Non-native English speakers are welcomed.

Qualities that are important to us:

• A passion for free and open knowledge, and a willingness to get involved in the complex, decentralized process of creating it.
• Committed to fostering a diverse, equitable, and inclusive movement.
• Self motivated with a curiosity to learn and experiment.
• Collaborative, flexible, and interested in feedback from people with diverse skills, experiences, and perspectives.

Additionally, we'd love it if you have one or more of the following:

• Proficiency in languages other than English.
• A library; archives and records management; digital humanities; scholarly communications; or information science degree.
• Practical experience with different Wikimedia projects or other open source tools like OpenRefine.
• Experience working with professional networks or communities in Central and Eastern Europe and/or Africa.