Jobs at Aga Khan University Hospital

Job Purpose

To ensure proper, accurate and timely management of Financial risks associated with hospitalized Patients (Cash and third party payers) until discharge.

Key Responsibilities

Enhance a positive atmosphere and corporate image by providing outstanding customer services to patients, clients, the public and AKU staff and ensure inquiries to the department are addressed promptly.

• Verify patient data and ensure correct billing.
• Advise payers on the acceptable mode of settlement of patient’s bills.
• Facilitate receipting of bill settlements.
• Process and receipt payments.
• Maintain a manual invoice and receipt process.
• Maintain fee for service books and tally sheet in combination with posting fees to the system.
• Post charges that are included in the patient bill.
• Prepare local purchase orders for outside procedures ordered by physicians.
• Update folio on all cases to ensure proper capture of financial information and support documents.
• Organize and facilitate patient transfers out of AKUH.
• Maintain all round knowledge of cases in the unit.
• Maintain a close working relationship with corporate care managers to ensure smooth management of bills.
• Collect relevant data for logging and collaborating with the client’s relations office and take immediate corrective actions.
• Facilitate quick closure of complaints through prompt response and resolution.
• Vet, secure and file documents per departmental guidelines.
• Pre-register and book patients requiring admissions.

Qualifications and skills Requirements

• A minimum of a Diploma in Business Administration/Credit Management, Public Relations, Front Office Service or equivalent
• CPA Part II.  
• A minimum of 6 months working experience in a busy Credit Control environment preferably in a hospital setting.
• Experience in Financial Counseling is desirable.
• The candidate should be proficient in working with computers, handling, counting, and recording cash transactions.
• S/he should be a culture-sensitive individual with excellent customer service, problem-solving, and interpersonal and communication skills.
• S/he should be able to work in a team and work under pressure.

Closing Date: 13/10/2022

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Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The incumbent will be responsible for ordering of all eye-related products and ensure that they are fitted, adjusted and repaired properly.

Responsibilities:

• Assist in guiding patients when selecting frames for proper fit and styling
• Maintaining shop displays
• Basic bookkeeping duties associated with tracking patient’s orders and recording purchases and other necessary information for each patient
• Working with sales professionals from vision care suppliers
• Ensuring that all orders arrive and are to the specifications of the patient

Requirements:

• Diploma in a Sales and Marketing related field from a reputable Institution
• 2 years’ work experience as an Optical Assistant
• excellent interpersonal and organizational skills

Closing Date: 16/10/2022