Jobs at M-Kopa Solar

JOB PURPOSE

The job holder uses hand tools or machines to assemble parts and is responsible for feeding raw materials into operating machines, making minor repairs, replacing parts, and testing finished materials for compliance while adhering to set quality control standards.

Key Job Functions

• Assembling smartphones on the assembly line according to drawings, instructions, or schematics
• Loading product pieces slated for assembly onto the line and packing assembled products into boxes for storage
• Inspecting assembled finished goods and troubleshooting any issues found during production for any faults or defects
• Recommend process improvements to enhance operational efficiency and safety
• Stopping the assembly line and halting production if machinery fails or a major defect is detected
• Reporting incidents, faulty operations, or product imperfections on the assembly line to the supervisor
• Set up the production equipment and supplies before executing the job orders
• Ensure that equipment is maintained in good and safe working conditions
• Evaluate equipment performance and recommend improvements
• Contribute to waste management programs aimed at zero defects
• Champions and practices 6S Kaizen principles
• Following established safety and efficiency procedures to ensure that operations run smoothly
• Identify and report unsafe operations to Supervisor immediately
• Maintain the work area clean, safe, and organized
• Work under the guidance of the supervisor to perform and complete the assigned duties in a timely manner

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

• Relevant Diploma or equivalent qualification
• Knowledge in Electrical and Electronics Engineering is an added advantage
• Good computer and IT skills
• Experience working on an assembly line is an added advantage
• Good knowledge of Kaizen 6S Principles
• Understanding of production machinery and proper assembly procedures
• Excellent knowledge of manufacturing safety protocols and regulations
• Ability to read and interpret technical drawings, blueprints, and schematics
• Fast learner with the ability to work under pressure in a fast-paced environment
• Good physical stamina and the ability to lift heavy pieces of equipment, as well as stand for hours at a time
• Excellent time management skills and ability to work in a team
• Exceptional work ethic and integrity

go to method of application »

The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers. As Customer Insights Research Lead, you will be responsible for leading a range of customer insights projects in one of M-KOPA’s regions of operations (East Africa or West Africa). Your team will capture the voice of our customers and agents by unearthing customer issues and needs. Your insights will inform business improvement opportunities and innovation.

About The Role

• The Customer Insights Research Lead supports the Customer Insights Manager across multiple projects by engaging in both qualitative and quantitative research activities.
• As the primary project manager, a Research Lead quickly gains an expert understanding of the project, challenges, and research questions and uses best practices and tools within M-KOPA to execute research to the highest degree, with careful consideration of timelines.
• This role will be based either in Nairobi, Accra, Lagos, or Kampala
• You will also need to travel as needed to other markets of operations to engage with our customers, agents, and in-country teams

This role will largely involve the responsibilities below:

Research oversight and leadership

• Identify ideal methodology for, plan, and execute a range of activities such as surveys, focus groups, observational studies, desk research, and interviews
• Develop questionnaires, facilitation guides, and tactical plans
• Apply quality control checks to ensure the high quality of methods used and information collected
• Analyze quantitative and qualitative data collected
• Produce research reports that clearly and compellingly summarize results, draw insights, and make data-driven recommendations

Research Operations

• Oversee the completion of projects via desk, phone, or in-field activities
• Oversee a team of research associates to deliver high-quality results and develop professionally through coaching, mentoring, and shared learning
• Manage project kick-off, on-boarding, and off-boarding for knowledge management
• Monitor and review project team performance
• Support process improvement by identifying opportunities to enhance internal research processes

People Management

• Contribute to skills-building for Customer Insights teams and other teams as required
• Manage the team’s performance by offering guidance, coaching, and coordinating performance discussions
• Conduct team meetings to receive, give feedback and disseminate important information
• Maintain team morale and organizational alignment
• Coordinate hiring and onboarding of Associates
• Coordinate across teams to ensure healthy work relationships are maintained
• Mediate and escalate any issues that require attention

You Might Be A Good Fit If You:

• Are passionate about our mission of making everyday essentials accessible to everyone
• Are excited to be a champion for our customers in everything you do
• Have extremely strong business acumen,
• Technical understanding and practical experience in quantitative and qualitative research techniques
• Have 2+ years of work experience in market research, industry research, analytics, product management, or comparable roles
• Love figuring out how to ask the right questions and structure analysis to achieve the desired insight
• Are confident analyzing, interpreting, and storytelling with data
• Can manage team members to deliver high-quality research outputs and grow professionally
• Are a collaborator and have a low ego
• Love fast-moving environments with a sense of urgency to get the job done
• Have a bachelor’s degree or equivalent experience
• Have experience managing or mentoring staff