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M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.
JOB PURPOSE
The job holder uses hand tools or machines to assemble parts and is responsible for feeding raw materials into operating machines, making minor repairs, replacing parts, and testing finished materials for compliance while adhering to set quality control standards.
Key Job Functions
EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED
The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers. As Customer Insights Research Lead, you will be responsible for leading a range of customer insights projects in one of M-KOPA’s regions of operations (East Africa or West Africa). Your team will capture the voice of our customers and agents by unearthing customer issues and needs. Your insights will inform business improvement opportunities and innovation.
About The Role
This role will largely involve the responsibilities below:
Research oversight and leadership
Research Operations
People Management
You Might Be A Good Fit If You:
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