Job Openings at Safaricom Kenya

Reporting to the Chief Channels Officer, the role holder will develop and execute regional strategy and execute plans derived from Safaricom or the Business Unit strategies and plans. The position is responsible for execution of strategy and plans within the assigned region. The role holder ensures achievement of commercial sales and growth objectives within the region supporting Consumer, Fintech, Fixed and Digital in order to ensure attainment of Regional goals.

Key Responsibilities

Impact on the Business

• Develops a local strategy and business plan in the assigned Region.
• Creates key partnerships and ensures delivery of Joint Business Plans that drive achievement of the Region Mission .
• Forge and leverage on partnerships at Regional level to expand the Distribution infrastructure.
• Develop a strong competitor footprint in the area of operation.
• Manages a diverse portfolio within region, directly or indirectly, across marketing, sales, emerging markets, technology, safety, human resources etc.
• Responsible for achieving and growing  subscriber gross additions, churn and net adds as per targets.
• Embed Regional Route to Customer management in respective Region.
• Implement activities relating to front line marketing to ensure consistent growth of market share.

Network & Customer Experience

• Responsible for accelerated rollout plan for the Region.
• Ensure network expansion and effective distribution in the Region.

Customers Suppliers and Third Parties

• Act as a key representative / liaison of Safaricom within the Region with key stakeholders such as private and public sector officials, staff, non-governmental organisations, customers, etc. 

People management

• Provide leadership to cross-functional team Territory Leads, Route to Customer Execution, Regional  Marketing, Financial Services, HR and Technology) to deliver Region business goals.
• Embed coaching as a way of execution  to deliver set performance targets.

QUALIFICATIONS

• At least 7 years senior management experience in sales in a fast-paced organization.
• Strong general management & including capability development and managing change.
• Should have experience in a range of group functions, marketing, franchising, financial management.
• A proven track record in meeting revenue targets, preferably in a variety of situations so as to be able to draw upon a breadth of experience when making decisions and analyzing plans.
• Leadership ability with strong general management skills, including strong intellectual, strategic, and analytical ability and the ability to work cross-functionally with a collaborative style. 
• People management, with the demonstrated ability to motivate and grow high performing teams. Mentor, coach and train the management team and build the required competencies for success.
• Strong experience in building business relationships and negotiation.

Last Date to Apply: Mar 21, 2023

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Reporting to Senior Manager-Social Innovation, the role holder will perform needs analysis on social issues and market segments while developing winning products and propositions that deliver on the objectives of digital inclusion agenda.

Responsibilities;

Strategy and Innovation

• Support the Implementation of innovative solutions in line with the roadmap for the Social Innovation products portfolio.
• Undertake needs analysis to inform and update strategy and roadmap
• Create and manage winning partnerships with key external stakeholders in external forums and internal meetings
• Liaise between internal stakeholders to ensure smoothly back end delivery of products and services [Technology Customer Management, Risk, Marketing, Regulatory, Consumer

 Product Development

• Liaise with the Technology partners and other product development partner to ensure appropriate and timely briefing and information to ensure back end product development proceeds as scheduled with clear test phase timelines and success indicators
• Monitor and collate all product related statistics to enable monthly reviews of current products performance to identify requirements for enhancements, retirement or replacement.
• Create and manage winning partnerships with key delivery/product stakeholders including Technology and service vendors, commercial partners and internal support teams to deliver products seamlessly

 Project Management

• Prepare daily, weekly, monthly and Quarterly reports for all products and services in the portfolio
• Prepare documentation of all products [Gate presentations, Gate documentations, Briefing for NDAs and Contracts.
• Manage internal Sign-offs
• Collaborate with the Senior Manager and internal stakeholders on the project management process including conceptualization, scoping, development, business planning, testing, marketing, launch and post-launch of products and services in the portfolio ensuring that products are able to deliver social impact sustainably.
• Develop briefs for the launch of new products and services for the marketing and events team and ensure successful go-to-market and deployment for each product
• Ensure all launched products are properly documented and approved as defined by the products gate process.

QUALIFICATIONS

• Bachelor’s Degree in related field
• Master’s Degree in Business Administration or Project Management (preferably one with Marketing modules)
• 5-7 years hands on working experience.
• Highly organized, conscientious and detail oriented.
• Excellent Interpersonal and Leadership Skills.
• Good decision making skills.

Last Date to Apply: Mar 20, 2023

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We are pleased to announce the following vacancy for Agile BRM Lead in an Agile IT environment within Enterprise Architecture in DIT

Reporting to the IT Governance Lead, the role will be responsible for managing the relationships between the IT organization and the various business units and affiliates it serves by setting and monitor strategies that will foster profitable long-term relationships. The role holder should have  a strong understanding of ISO 20000:2018, Business Relationship Management, ITIL Service Portfolio Management, with a flexible and an iterative approach to service and product development.

Key responsibilities;

• Responsible for the development of Tribes BRMs and to ensure successful implementation across the organization and with customers.
• Develop solution concepts and perform business analysis, prepare recommendations on business cases and plans as needed.
• Act as the key liaison across all functional areas, including business units, technology, internal and external partners and vendors.
• Manage to service level agreements (SLA’S) with Business Units SPOCs for the delivery of services. Monitors and measures through metrics of operational excellence.
• Create shared vision of partners respective solutions and facilitate decision making and arbitration relating to trade-offs both within and between different solution platforms and providers.
• Influences and partners with business to understand business strategy.  Interacts on a regular basis with business leadership to ensure needs are understood and IT updates are communicated on a consistent basis.
• Create and analyse relevant and strategic information and develop recommendations that they present to senior management.
• Possess a broad knowledge of most technical and business resources and use them to effectively coordinate team members and external resources.
• Oversee the launch of solutions and help to maximize the positive impact on the organization.
• Identify, screen, and evaluate new initiatives with the opportunity to address unmet (internal and external) customer needs.
• Partner with key staff members to create strategic business plans.
• Actively support a customer first policy in the delivery of the services and develop customer-centric requirements which complement it.
• Through positive behavior’s, actively inspire and motivate technology teams to promote supportive working relationships and a “can do” culture.
• To review own training and development requirements- Be accountable for self-development in equality practice and issues through active participation in associated learning programmes.
• Collaborate with digital engineering department to ensure services and solutions compatibility with software engineering standards.
• Collaborate with the Project Management Office and Agile coaches on the intake process and prioritization of candidate projects across the company.

Other duties and responsibilities:

• Participate in strategic and budgetary planning processes, prepare, and administer functional units operating budgets; provide recommendations on desired policies and goals and implement new/revised programs according to established guidelines.
• Participate in the internal and external ISO audits in compliance with ISO 20000:2018
• Enable adapt and adopt into the agile principles to activate the interaction between TLs/TTLs/POs/PMs.
• Ensure conflicting stakeholders requirements are mediated appropriately.
• Handle stakeholders’ complaints and escalations well through a sympathetic (yet formal) process.
• Review the performance trends and the outcomes of the services -Tribe reviews/QBRS
• Ensure that IT processes and services align with the ISO 20000:2018 standard
• Participate in research in pursuit of new solutions and to evaluate the applicability and usefulness of current solutions.

QUALIFICATIONS

• Bachelor’s or master’s degree in Computer Science, Business Administration, or other related field or equivalent 7 years work experience.
• ITIL4 Service Management certification is desirable.
• Breadth: Typically has 8 to 12 years of IT and business work experience with a broad range of exposure to various technical environments and business segments.
• At least 5-7 years of experience with managing team(s) responsible in planning and delivery of strategic projects, business and product development or client management and working with a broad range of diverse and complicated business units.
• Must be comfortable in collaborating with business leads, understanding business strategy/processes, looking for innovative solutions to drive business enhancements both for internal business users and external customers. 
• The incumbent must possess strong business acumen. Possess strong analytical skills, including an understanding of business strategies and financial resources.

Additional desirable qualifications:

• Possess ability to manage projects end-to-end
• Strategic thinking and planning
• Operational execution excellence
• Agile thinking to drive change that enables efficiencies and drives growth
• Systems thinking
• Team and collaboration orientation
• Problem solving
• Performance driven
• Learning orientation
• Effective written/verbal communication skills

Desirable certificates: (Please specify)

• Certified in Governance of Enterprise IT (CGEIT)
• PRINCE2/PMP – Project Management Certification
• ITIL 4 – Service Management Certification
• PMI Agile Certified Practitioner (PMI-ACP)
• Knowledge of and experience with IT Service Management standards and policies.

Last Date to Apply: Mar 19, 2023

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We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Tech Lead Reporting Development, the position holder will offer leading expert solutions and technical guidance in administration, service provision and availability of all the Safaricom Business Intelligence and analytics systems.

Job Responsibilities

• Coding of all ETL and analytics processes used within the BI & Analytics systems;
• Development of reliable data ingestion and preparation processes;
• Development of insightful dashboards and reports, tracking performance across channels for actionable data-driven decision-making and insights;
• Delivery of highly scalable distributed big data systems, using different open source technologies including but not limited to Hadoop;
• Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications. Capturing of business applications information needs and mapping of the same to the software and /or database components;
• Performs data modeling to analyze and specify data structures within an application system;
• Perform the necessary technical design and development functionality to ensure that reporting needs can be effectively developed and implemented.
• Research and provide input on design approach, performance and base functionality improvements for various procedures and applications;
• Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business;
• Participation and membership in various technical fora for the purpose of increasing the collective knowledge base of the team.

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Applied Mathematics, Engineering, or any other technology related field.
• Advanced UNIX/LINUX, Python
• Advanced ETL knowledge in Informatica, nifi, ODI, SSIS
• Oracle certification in database administration or application development
• Microsoft certification: MCSD/ MCDBA is an added advantage
• MSc/MBA added advantage
• Working with relational databases such as MySQL, MS SQL Server, Oracle, 
• Programming skills such as Java, C++.

Last Date to Apply: Mar 19, 2023

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Reporting to Digital Channels Tech Lead, You will be responsible for building the ‘client-side’ of our web applications. You should be able to translate our company and customer needs into functional and appealing interactive applications.

If you’re interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you. We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design. Ultimately, you should be able to create a functional and attractive digital environment for our company, ensuring great user experience.

Your responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Responsibilities

• Reviewing application requirements and interface designs.
• Developing and maintaining highly responsive and reusable user interface components using react concepts.
• Ensure the technical feasibility of UI/UX designs.
• Optimize web applications for maximum speed and scalability.
• Documenting web application changes and developing updates.
• Maintain and update project dependencies as well as fix any conflicts.
• Collaboration with other Javascript Engineers to develop front-end and backend architectures that are well structured and flexible.
• Integrate to Rest and GraphQl API’s.

QUALIFICATIONS

• Bachelor’s degree in computer science, software development or a related technical field.
• Proficient understanding of HTML, CSS and Javascript.
• Good understanding of common programming paradigms and fundamental React principles such as React components, hooks, and the React lifecycle.
• Good understanding of asynchronous request handling, partial page updates, and AJAX.
• Good understanding of Node Js and GraphQL.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of version control (Git)
• Familiarity with Apollo client and Apollo server is a plus.

Last Date to Apply: Mar 19, 2023

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Reporting to SRE Lead, the Service Reliability Engineer will be responsible for stabilizing production systems, improving system availability and reliability, ensuring automation of operational tasks, change management, system monitoring, incidents response and capacity planning. In addition, this role will be responsible for:

• Ensuring operational excellence through proactively building and implementing services, including end to end monitoring, scripting and automation, modern tooling, and maintenance of software;
• Providing software-related operations support, including managing level two and level three incident and problem management;
• Define, measure, monitor and report key SRE performance indicators and escalate breaches and violations;
• Documenting “tribal” knowledge and constant upkeep of the playbooks and runbooks to ensure teams get the information they need right when they need it and;
• Implementation of machine learning, self-healing and drive the organization towards a no-ops model.

Key Accountabilities:

• Run the production environment by monitoring availability and taking a holistic view of system health.
• Create sustainable systems by driving continuous improvement of the applications through chaos experiments, automation, ML/AIOPs and proactive alerting strategies.
• Building and setting up new development tools and infrastructure.
• Working on ways to automate and improve development and release processes.
• Implement SRE frameworks and practices within the organization using the systems operations tool chain.
• Operational Excellence - ensure systems availability, performance, efficiency, change management, monitoring, emergency response, security, and capacity planning.
• Stakeholder Engagement - Engage the business teams and promoting a culture of participation and collaboration to enhance effective and informed decision making.
• Define, measure, monitor and report key systems reliability performance indicators and escalate breaches and violations, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.
• Continually improve skills and competencies by proactively participating in various internal and external training opportunities and stretch assignments.
• Research on new fit for future technologies and actively implement the viable solutions.

Job Qualifications:

• Bachelor’s Degree in Computer Science, Information Systems, Software Engineering, IT, or another related field
• More than three years of work experience in programming and /or systems analysis applying agile frameworks
• Strong familiarity with web servers and load balancing technologies
• Experience using SRE tools such as Ansible, Rundeck, Terraform
• Experience using monitoring tools such as Dynatrace/ELK/Splunk
• Experience working with multiple programming and markup languages, such as Java, XML, JSON, YAML, Python
• Experience in Unix/Linux/AIX Operating System and application security technologies e.g., SSL
• Experience using code versioning & collaboration tools such as Git, Bitbucket.
• Strong knowledge of software architecture principles
• Strong analytical and problem-solving skills
• Experience working with agile methodologies, such as Scrum, Kanban,
• Professional experience and knowledge of the telecommunications industry preferred
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks

Last Date to Apply: Mar 19, 2023