Jobs at mPharma

Role Summary

The Regional Program Engagement Consultant will serve as the local field-based representative of the Access to Healthcare (ATH) Program, a joint initiative between Boehringer Ingelheim and mPharma. This role is critical to expanding program visibility, increasing patient referrals, and coordinating with local healthcare providers and county stakeholders.

The role is based in Mombasa, ensuring consistent presence and impact across the region. Being a field-based role, there will be regular travel within Kilifi, Kwale and surrounding counties.

Key Responsibilities

Program Engagement & Awareness

• Proactively identify, pursue, and engage new healthcare providers and facilities within the region to expand awareness and participation in the program.
• Build and maintain a strong pipeline of referring physicians (targeting 100 –120).
• Conduct regular in-person and virtual engagements with hospitals and clinics, including doctors, pharmacists, heads of departments, and other key facility staff involved in patient care and program implementation.

Stakeholder Relationship Management

• Engage key stakeholders, including local healthcare providers, third-party pharmacies, and county health officials.
• Facilitate onboarding and signing of program participation agreements with healthcare facilities.
• Serve as the primary point of contact for partner institutions in Mombasa and surrounding counties.

Facility Oversight & Operational Support

• Oversee facility-level program implementation, including compliance with access pricing and patient referral processes.
• Monitor stock movement at holding facilities (third-party pharmacies) and support monthly reconciliation.
• Respond to facility-level queries related to the program and route any program-specific or covered medication-related requests accordingly.

Program Coordination & Reporting

• Ensure timely execution of program activities in the field, including engagements with physicians, follow-ups, partner coordination, and support for implementation milestones.
• Participate in relevant seminars, conferences, or stakeholder events to engage healthcare providers and raise awareness of the program among key audiences.
• Provide structured weekly reports on field activities, account engagement, and stakeholder feedback.
• Track progress against performance metrics and suggest improvements for local execution.

Qualifications & Requirements

• Bachelor’s degree in healthcare administration, public health, or a health-related field.
• Minimum 2 years of experience in medical sales, field coordination, or healthcare engagement.
• Excellent interpersonal, written, and verbal communication skills
•  Proficiency in using digital tools for data entry, reporting, communication, and document management.
• Self-starter with the ability to work independently and deliver consistent results.
• Strong project management background.
• Strong familiarity with the healthcare landscape in Mombasa, Kilifi, Kwale, and surrounding counties would be a strong advantage.

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Description

The PharmTech Trainee Program (PTP) is a 4-month internship program that offers aspiring pharmacy professionals hands-on experience and a solid foundation in the field of pharmacy. Each trainee will be matched to a manager and a mentor throughout the program. Our trainees will have the unique opportunity to learn and apply skills in various facets of pharmacy operations, from dispensing medications, to customer service and clinical pharmacy services. This role is open across multiple locations including Nairobi, Kisumu, Machakos and Nakuru.

Key Responsibilities

• Support pharmacists in daily tasks such as dispensing medications, managing inventory, and providing patient counseling.
• Prepare and dispense prescription medications accurately following established protocols and under the guidance of the pharmacist.
• Provide medication counseling to patients, including instructions on proper dosage, administration, and potential side effects.
• Assist in reconciling medication lists to ensure accuracy and continuity of care for patients transitioning between healthcare settings.
• Dispense and update the DDR/Dangerous Drug Register in real time. 
• Receive, review, and bill prescription orders through the pharmacy system, ensuring completeness and accuracy of information.
• Learn to dispense and process insurance prescription orders, and all billing requirements attached to them.
• Assist in compounding medications, including sterile and non-sterile preparations, following established guidelines and safety protocols.
• Assist in managing pharmacy inventory, including ordering, receiving, and restocking medications and supplies to ensure availability and minimize waste.
• Educate patients on medication adherence, proper use of medical devices (e.g., inhalers, insulin pens), and lifestyle modifications to support their overall health and well-being.
• Ensure the safety of Inventory from the elements of wastage such as expiry/theft.
• Maintain accurate and up-to-date patient records, including Chronic Client File record.

Eligibility

• A recent Diploma or Degree graduate in pharmacy.
• Fluent in the English Language.
• Must have the legal right to live and work in Kenya.
• Must live within Nairobi, Kisumu, Machakos, or Nakuru.
• Not more than 2 years of years of relevant experience.

Our Ideal Candidate

• Adept at working in a fast-paced and dynamic environment.
• Possesses strong analytical and problem-solving skills.
• Demonstrates excellent attention to detail and organizational abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Excel and other relevant software.
• Effective written and verbal communication skills.
• Has the ability to work independently and collaborate with cross-functional teams.