Jobs at Equity Bank Kenya

The Regional manager will support the business to achieve its objectives on Loan Book Growth, Deposit Mobilization, Quality management, Staff productivity, Mentorship and Training of staff and implement the bank’s strategy at the regional level. 

Job Responsibilities/ Accountabilities:

Monitoring and Surveillance. 

• Relationship management of the personal banking borrowers in the region. 
• Regular engagement with staff on arrears management. 
• Snap check customer loan applications during branch visit to ensure compliance.  
• Query daily arrears report with the officers and branch. 
• Ensuring compliance of staff to P&Ps. 
• Train the BCC and branches on any amendments in the personal banking product offering. 

Market Outreach & Promotion:   

• Hold consultative meetings with stakeholders e.g. Private, parastatals, NGO’s and   Government institutions,  
• Prepare keynote message for general and specific forums to sell personal banking value proposition to the market. 
• Provide Marketing and promotion materials to the personal banking officers 
• Manage inquiries on Personal Banking at the regional level and in the marketplace. 
• A brand ambassador of Equity bank in the market through marketing storms and intuitional visits 

 Training, Mentorship & Coaching 

• Oversee and support in financial literacy in personal banking customers in the region 
• Recommend training budgets  
• Sensitizing officers on the newly signed MOUs for financial solutions for our stakeholders. 
• Cascade the personal banking product offerings to officers and the branches. 
• Induction & Training of new Personal banking staff. 
• Enhance the Organization culture and core values among the Sector Team members. 

Growth of the Personal Banking Loan book. 

• Support branches in growth initiative such as marketing storms  
• Seek and manage Partnerships aligned to the portfolio growth objectives.  
• Relationship management of the depositors in the region. 
• Enforcing service delivery within the stipulated SLAs. 
• Participate in development of Sector Products and reviews based on market needs,  
• Participate in formulation of the Sector strategy and ensures its full implementation. 

Staff Productivity 

• Monitor and hold weekly performance review discussions with Personal banking officers in the region. 
• Identifying staff gaps, training of new staff and deployment of staff to branches 
• Directs and executes the Organization staff performance management plans. 
• Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunities 
• Generate & Share productivity report with the branches. 

Other Roles 

• Liaison with various Sector internal and external Stakeholders in the Region  
• Update and advise the Segment Head- Personal Banking on progress of Personal banking business in the region. 
• Any other duties as may be assigned by the line manager 

Qualifications and Experience  

• Business – related university degree 
• At least 6 years’ experience as a Relationship Manager - Personal Banking/ Consumer Lending. 

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The role holder will work with relevant stakeholders (Subsidiaries, group functions etc.) and the executive team to develop and implement plans to anticipate, address, and mitigate the effects of various business interruptions. 

He/she will develop a program to minimize risk and maximize resilience by creating, implementing, and maintaining policies, standards and procedures that keep the business running efficiently during challenging times. 

Duties and responsibilities include: 

• Developing and implementing business continuity plans and strategies to ensure the group business operations can continue in the event of a crisis or unforeseen events. 
• Developing BCM risk assessments standards for the group and subsidiaries to identify potential threats and vulnerabilities to the group business operations. 
• Coordinate BCM Risk assessments for various group departments, functions and subsidiaries, analyzing potential business impact of unpredictable business interruptions such as natural disasters, security breach, legal claims, and market disruptions. 
• Work with functional heads, subsidiary BCM leads and other stakeholders to define critical business functions and determine appropriate recovery strategies aligned with the group strategy. 
• Establishing and managing recovery teams to respond during a business disruption. 
• Develop the standards for organizing and leading business continuity exercises and drills to test the effectiveness of plans and identify areas for improvement and report on the outcomes to the senior leadership. 
• Maintain awareness of global events and changing circumstances that could impact group business operations. 
• Develop the training standard, content for Training staff and management on their roles and responsibilities in the event of a disruption. 
• Providing regular reports to group senior leadership team on the status of business continuity initiatives and potential risks 
• Develop a plan for keeping abreast of developments in business continuity standards, regulations, and best practices and ensuring these are cascaded to the subsidiaries. 
• Coordinate and lead response during and after a disruption at group level. 
• Collaborates with Technology group to develop and implement best practices to protect and restore data and systems in the event of natural disasters, or any other disruptions. 
• Work with health, safety, and security staff and local, national government agencies to align the organizations emergency management plan with established best practices and community standards. 

Qualifications

Critical Skills: 

• Strong understanding of Technology and Business processes and risk management. 
• Good experience in leveraging analytics and technology solutions to manage Business continuity risks. 
• Excellent strategic, problem solving, and analytical skills.  
• Effective communicator with strong writing and verbal abilities to communicate across all levels of the Group. 
• Ability to develop strong relationships and collaborate with senior business and function leaders to influence change. 
• Proven focus on deliverables, organized, and ability to manage multiple high priority deliverables. 
• Self-starter, highly organized, and detailed-oriented 
• Excellent in mobilization bringing together diverse teams deliver a common goal. 
• Ability to collaborate with others to develop an emergency plan. 
• Exercise high level of discretion and confidentiality due to the sensitive nature of the scope of work 
• Proven record in Crisis Management. 
• Ability to think through hypothetical situations and concepts and to identify risks and weaknesses in various business processes. 

Required Qualifications:

• More than 7 Years in similar roles 
• Degree in Technology or a related field 
• Professional Certification in Business Continuity Management.