Relationship Manager, Business Banking at United Bank for Africa (UBA) Kenya

ROLES & RESPONSIBILITIES:

• Business & Strategy Development
• Develop and lead the implementation of the Business Banking
• Segment strategy in line with the overall Retail Banking Strategy.
• Ensure achievement of profitability targets through revenue maximization and prudent cost management.
• Implement Country-wide go-to-market strategy for new initiatives, working with all relevant departments/ stakeholders to drive execution.
• Product Portfolio Management
• Drive sustainable growth and acquisition of new customers Business
• Banking through development and maintenance of quality
• products, propositions and solutions pertinent to the segment
• Build and maintain productive and strategic relations with stakeholders to drive the development and delivery of business solutions and revenue growth for the Business Banking Segment.
• Drive customer-led propositions for the Business Banking business by developing a pipeline of value adding customer solutions to include customer experience, products, and service offers.
• Manage an effective Business Banking customer’s loyalty program fornetworking and deepening of UBA Business Banking market penetration.
• Ensure strong cross- selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the Bank.
• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
• Knowledge;

Skills and Experience required for this Role

• Bachelor’s degree from an accredited University preferably with a Major in Finance, Accounting, Marketing or Economics
• Excellent interpersonal skills
• Excellent communication and presentation skills
• Organizing and planning skills
• Information gathering, monitoring and analytical skills
• Problem analysis and solving skills
• Decision making skills