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Inchcape is a leading independent global automotive distributor, acting as brand custodian for major
automotive OEMs in 31 countries. Inchcape handles product planning, brand positioning, logistics,
marketing, network management, sales and aftersales for 30 OEMs including Toyota, BMW, JLR and
Subaru.
Inchcape is a market leader: the OEM distribution partner of choice in small to medium-sized markets.
The Group is pursuing a strategy of growth, both organically and by acquiring distribution businesses
globally.
In this position, you will ensure:
Demand & Supply Planning
- Develop demand forecasts by part number (SKU), model, and branch using historical consumption, service activity, unit population in operation (UIO), and seasonality
- Capture and validate national demand inputs from Service, Parts Sales, and Key Accounts, including planned maintenance, campaigns, and customer requirements
- Translate demand forecasts into replenishment plans aligned to lead times, stocking parameters, and branch demand requirements
- Raise and track purchase orders with OEM and suppliers through to receipt, ensuring alignment with demand and supply priorities
- Manage back orders, substitutions, and supersessions in coordination with OEM to minimise supply disruption
- Prioritise urgent requirements (e.g. warranty, VOR, and critical breakdowns) through expedited planning and supply actions
Inventory & Availability Management
- Maintain stock levels aligned to availability targets, inventory turns, and working capital requirements
- Monitor and manage slow-moving, non-moving, and obsolete inventory
- Review and maintain stocking parameters (min/max, reorder points, safety stock)
- Drive inter-branch stock balancing to improve national availability
- Ensure availability of parts to support workshop operations, field service, and warranty requirement
Parts Data & Demand Governance
- Maintain parts item master and price files, ensuring accuracy of pricing, costing, and alignment
- Coordinate with Finance and Warehouse Teams to ensure accurate goods receipt (GRN), costing, and margin alignment in line with procurement values, landed costs, and pricing structures
- Maintain accurate part-to-model mapping, supersessions, and alternates in Autoline, and support standardisation of parts identification processes across Service and Parts teams
- Validate and align demand inputs with unit population in operation (UIO), service intervals, failure trends, and parts strategy (critical stock, fast movers, and campaign requirements)
- Analyze consumption patterns to improve stocking decisions and reduce misidentification risks
Supply Chain Coordination & Cost Optimization
- Coordinate with OEM, and Internal Logistics & Procurement Team to drive supply reliability, optimise inbound flows, and reduce lead times
- Recommend shipment modes (air vs sea) based on urgency, cost, and demand priority
- Monitor inbound shipments and escalate risks affecting parts availability
- Support shipment consolidation to improve freight efficiency and cost competitiveness
Reporting, Coordination & Continuous Improvement
- Prepare reports on forecast accuracy, stock levels, fill rate, ageing, and back orders
- Capture, track, and analyze national lost sales to identify demand gaps and missed revenue opportunities
- Use lost sales data to refine forecasts, adjust stocking parameters, and improve parts availability
- Ensure accurate and consistent recording of lost sales across Service, Sales, and Parts teams
- Highlight risks relating to stock-outs, excess inventory, and supply delays
- Coordinate with Service, Sales, Warehouse, Finance, Procurement, and OEM on planning and stock matters
- Drive improvements in forecasting accuracy, replenishment discipline, and inventory control
- Ensure compliance with internal controls, OEM requirements, and company policies
- Ensure all planning, ordering, and reporting documents are accurately maintained, filed, and securely stored in line with company policies and audit requirements
About You
To be successful in this role, you would need:
- Bachelor’s degree in Business Administration (Purchasing, Supply Chain, Logistics), Engineering, or a related field
- Professional certification in supply chain or inventory management is an added advantage
- 3–5 years’ experience in demand planning, supply planning, or inventory management
- Experience in automotive, machinery, or spare parts environment is preferred
- Exposure to OEM-driven supply processes is an added advantage
We offer you
At Inchcape, we’re shaping the future of mobility, and you’re invited to shape it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, ongoing development, and global and local rewards, we create a workplace for people to succeed and fulfil your aspirations.
Enjoy a comprehensive remuneration and benefits package, such as:
- Competitive remuneration
- Group Life & Medical plan
- Pension/Provident plan
- Variable pay package
- Exposure to dynamic and collaborative work environment enabling
- Continuous learning & development opportunities
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In this position, you will ensure:
Offloading, Assembly & Predelivery Inspection supervision
- Supervise offloading and assembly of new units’ receipts
- Record and ensure safe keeping of received items for new units. Report any short shipment for corrective actions.
- Ensure assembly of new units meets OEM standards.
- Supervise the pre-delivery inspections and carry out quality checks.
- Submit pre-delivery inspections reports for online reporting.
- Handover newly assembled units to commercial team for final allocation and maintain records of the same.
- Ensure offloading & assembly is done in efficient and safe manner.
- Ensure assembly and PDI and workshop bays are well maintained for efficient workshop operations and in line with Kaizen standards.
- Liase with commercial team to understand daily requirements on new units and facilitate to release to branches and customers.
OEM Reporting, Warranty Execution & closure.
- Assist service technicians to report warranty failures through online portal and provide any requested feedback to OEM.
- Provide technical support to technicians on troubleshooting and repair processes.
- Liaise with warranty executive to ensure any required information is provided for claims closure.
- Ensure warranty job cards and claims are submitted within required timelines to avert any claim rejection.
- Ensure warranty salvage parts are safely stored and handed over to warranty executive.
Service Team supervision.
- Supervise the technicians in workshop and field ensuring the required support is given in execution of assigned duties.
- Provide technical support to technicians both in the field and workshop to resolve any repair/troubleshooting challenges in timely manner.
- Supervise and ensure efficient utilization of casuals and technicians allocated to New holland workshop.
- Collaborate and follow up with parts team to ensure technicians get the required parts for service jobs execution.
- Maintain records of technicians’ tools allocation and specials tools, conduct regular checks and audits on technician allocated tools and workshop tools and equipment to ensure they are kept and maintained in safe manner.
Workshop processes & documentation.
- Work closely with service administrator for timely closure of completed jobs.
- Ensure compliance with safety regulations, workshop policies and industry standards.
- Ensuring the quality of repairs carried out by service teams in workshop and field meets OEM standards and is well documented.
- Any other tasks that will be allocated from time to time.
About You
To be successful in this role, you would need:
- Diploma/Degree in Business Administration, Automotive, or related field.
- 7 years of experience in the automotive industry.
- Proven track record of customer service & relations.
- Strong technical knowledge on Tractor repair and workshop processes.
- Conversant with high horsepower tractor diagnosis and repairs.
- Quality control and assurance.
- Leadership and team management skills.
- Ability to meet deadlines and work independently as well as in a team.
- Time management and organization skills
- Problem solving and conflict resolution
We offer you
At Inchcape, we’re shaping the future of mobility, and you’re invited to shape it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, ongoing development, and global and local rewards, we create a workplace for people to succeed and fulfil your aspirations.
Enjoy a comprehensive remuneration and benefits package, such as:
- Competitive remuneration
- Group Life & Medical plan
- Pension/Provident plan
- Variable pay package
- Exposure to dynamic and collaborative work environment enabling
- Continuous learning & development opportunities
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