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Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.
Job Description
- Reporting to Head of Operations & Customer Experience, coordinate and oversee the processing activities of the Bank’s centralized process and settlements. Provide strategic support and leadership in support of operations goals.
Under the guidance of the Head of Operations & CX, key responsibilities for this role include the following: -
Operational Risk Management
Overall responsible for the following: -
- Enforce controls in relation to POCAMLA act and manage the risk arising from implementation of the internal policies on same.
- Resolution of Audit and Quality Assurance issues – track resolution of audit and quality assurance findings with the branches once the branches /units are reviewed and provide feedback as appropriate to the HoD.
- Ensure compliance at all times to the Automated Clearing House rules, KEPSS and SWIFT policy and procedure and regulatory guidelines.
- Support branches with the necessary MIS to assist in operational risk management e.g. high value transactions, among others
Clearing & Salary/Bulk Processing Management
- Ensuring all the clearing processes are carried in compliance with the Bank’s internal policies and guidelines.
- Ensuring all clearing processes follow the Kenya Bankers Association guidelines.
- Ensuring no fraudulent cheques are paid.
- Updating the team on any new developments form the Regulator concerning clearing.
- Liaising with Credit team on any need for approvals on cheques where funds are insufficient.
- Verification of the daily reconciliations for the clearing accounts
- Performing call backs for high value cheques above Kshs 50,000.
- Relationship management with the Clearing Agent.
- Providing weekly clearing reports to the Head of Operations & CX.
- Supervision of the salary/bulk processing centralized function.
Cash Management and Transaction Authorization
- Plan, supervise, direct and control cash operations and ensure Branches are served and risk of keeping idle cash is minimized.
- Proactive management of all suspense accounts.
- Implement centralized shared services in operations.
Management of Centralized Account Opening Unit
- Ensuring all account opening forms submitted to Central Operations are processed within the applicable Service Level Agreements (SLAs).
- Ensure through the Supervisor Counter - checking of all Account opening documents to ensure that all relevant documents are attached, and the required parties have approved.
- Ensure new accounts processed are KYC compliant and AML requirements are adhered to.
- Ensure that the team gives timely feedback concerning any account opening enquiries and resolution of issues.
- Ensure compliance to operational policies and procedures.
- Oversee the filing of all original source documents and all designated periodic reports.
- Ensure no fraudulent accounts are opened.
- Oversee the activation of dormant accounts.
- Providing of monthly payment reports from service providers attached to account opening.
Treasury Back-Office Operations
- To ensure reconciliations are done on timely basis and closing all outstanding issues.
- Coordinating, confirmation & monitoring of deposit placements.
- Review incoming remittances.
- Monitoring of control and suspense accounts.
- Supervision of KEPPS and RTGS transactions.
- Verifications SWIFT transactions and screening of transactions.
Business Continuity Responsibilities
- As custodian of the BCPs for Central Operations unit.
- Coordinate with the relevant BCP stakeholders and formulate recovery strategies (Disaster Recovery & Business Continuity Plans) for branches/units.
- Raise awareness of BCP within branches/units.
- Once the BCP documents are in place, coordinate periodic tests of the BCPs for branches.
Fraud Control and Operational Loss Management Responsibilities
- Ensure controls are enforced that process weaknesses that present potential opportunities for operational losses or frauds are sealed to avoid further fraud/operational loss incidents.
- Train Operations staff on operational controls, policies and regulatory requirements and ensure compliance at all times.
- Regularly update the Bank’s internal signature book.
Staff Management
- Leave Management
- Ensuring all Operations Staff have signed JD and Balanced Score Cards.
- Work rationalization and constant reviews.
- Any other duties that may be assigned by the Bank’s Management.
Minimum Qualifications/Experience (REQUIRED FOR THE JOB)
- Bachelor’s Degree in a business-related field.
- Over 8 years’ experience in Operations and 5-7 years in management role with proven record in operations excellence and controls.
- Master's will be an added advantage.
Closing Date
31 May 2023
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Job Description
- This is an intermediate development role and the incumbent must work with limited supervision . Accountabilities for this role include basic systems analysis, interpreting and executing test plans and developing specifications. The incumbent is individually accountable for achieving results through own efforts.
- Old Mutual’s longstanding history and unquestionable success in the financial services industry, provides a solid foundation for expansion of its digital platform. In support of this, the Data and Enterprise Services is a dynamic team within the Digital and Data division. We seek to create seamless and personalized experiences for our 13 million customers globally. Its core purpose is to design, implement and support key datasets that provides structured and timely access to actionable business information whilst championing the needs of the customer always. The Digital & Data team applies customer-focused design thinking, data management, cloud engineering, agile and lean development methodologies, and continuous delivery practices in its deliveries.
- This team’s primary focus is to build and establish the data platform and master data management capabilities by applying industry knowledge, best practices and innovative ideas to take Old Mutual into the future through the use of best of breed technologies and applied thinking and processes on its strategic journey to the cloud.
- To complement the existing cross-functional team, Old Mutual is looking for a Data Engineer who will assist in designing and also implement scalable and robust processes to support the data engineering capability. This role will be responsible for implementing and supporting large-scale data ecosystems across the Group. This incumbent will use best practices in cloud engineering, data management and data storage to continue our drive to optimize the way that data is stored, consumed and ultimately democratized. The incumbent will also engage with stakeholders across the organisation with use of the Data Engineering practices to facilitate the improvement in the way that data is stored and consumed.
KEY AREAS OF RESPONSIBILITIES:
- Assist in designing and implementing scalable and robust processes for ingesting and transforming complex datasets.
- Designs, develops, constructs, maintains and supports data pipelines for ETL from a multitude of sources.
- Creates blueprints for data management systems to centralize, protect, and maintain data sources.
- Focused on data stewardship and curation, the data engineer enables the data scientist to run their models and analyses to achieve the desired business outcomes
- Ingest large, complex data sets that meet functional and non-functional requirements.
- Enable the business to solve the problem of working with large volumes of data in diverse formats, and in doing so, enable innovative solutions.
- Design and build bulk and delta data lift patterns for optimal extraction, transformation, and loading of data.
- Supports the organisation’s cloud strategy and aligns to the data achitecture and governance including the implementation of these data governance practices.
- Engineer data in the appropriate formats for downstream customers, risk and product analytics or enterprise applications.
- Development of API’s for returning data to Enterprise Applications.
- Assist in identifying, designing and implementing robust process improvement activities to drive efficiency and automation for greater scalability. This includes looking at new solutions and new ways of working and being on the forefront of emerging technologies.
- Work with various stakeholders across the organisation to understand data requirements and apply technical knowledge of data management to solve key business problems.
- Provide support in the operational environment with all relevant support teams for data services.
- Provide input into the management of demand across the various data streams and use cases.
- Create and maintain functional requirements and system specifications in support of data architecture and detailed design specifications for current and future designs.
- Support test and deployment of new services and features.
- Provides technical leadership to junior data engineers in the team
ROLE & QUALIFICATIONS REQUIREMENTS
- Matric, with a degree in Computer Science, Business Informatics, Mathematics, Statistics, Physics or Engineering.
- 3+ years of data engineering experience
- 3+ years of experience with any data warehouse technical architectures, ETL/ELT, and reporting/analytics tools including , but not limited to , any of the following combinations (1) SSIS and SSRS, (2) ETL Frameworks, (3) Data conformance, (4) Cacheing, (5) Spark (6) AWS data builds
- The candidate having DBA ability and knowledge across at least 2 platforms (example: TSQL, SAS, PSQL, IBM VSAM, DynamoDB and DB2) will also be beneficial.
- Should be at least at a proficient level in at least one of Python, Java, C/C++ or similar
- Should be Proficient in bash/ksh, perl, SQL
- Some experience with R, AWS, XML, json, cron will be beneficial
- Experience with designing and implementing Cloud (AWS) solutions including use of APIs available.
- Some experience with Dev/OPS architecture, implementation and operation would be advantageous.
- Knowledge of Engineering and Operational Excellence using standard methodologies. Best practices in software engineering, data management, data storage, data computing and distributed systems to solve business problems with data.
- Some experience in applying SAFe/Scrum/Kanban methodologies.
- Knowledge and understanding of business process management lifecycle which covers the design, modelling, execution, monitoring, and optimization as well as business process re-engineering.
- Good problem solving skills: The ability to exercise judgment in solving technical, operational, and organizational challenges, to identify issues proactively, to present solutions and options leading to resolution
- Good programming, performance tuning and troubleshooting skills, using the latest popular programming languages such as python, scala, java and suite of Microsoft languages C# and F# preferable.
COMPETENCIES:
- Collaboration and precise communication
- Establishing and maintaining strong working relationships with stakeholders and user community
- Strategic thinking
- Leading with Influence
- Innovating and being curious about technology
- Quality in execution and outcomes
Closing Date
22 May 2023
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Job Description
- This role is responsible for managing projects across businesses and functions, to meet strategic business objectives. The role incumbent is responsible for planning, executing and evaluating projects according to predetermined methodologies, timelines and budgets. Typically reporting into a Business Project Manager/ Program Manager, this role is expected to recruit and manage project teams, ensuring quality control throughout the project lifecycle. He/she will be expected to work on medium complexity projects, typically projects with a single focus.
KEY MEASURABLE GOALS
- Project Scoping and Initiation
- Projects Change request & Change control.
- Project Delivery Planning & Execution
- Business Requirements alignment
- Quality Management - Training, UAT, Pentests, Solution Design Sessions and SITs
- Project Expense & Benefits tracking and reporting.
- Project Risk, Opportunity & Issue Management
- Stakeholder Engagement- Steerco and Solution Delivery teams
- Project Governance and Resourcing
- Team effectiveness- Weekly Stand ups and Feedback sessions
KEY RESPONSIBILITIES
Project Scoping
- Understand the business requirements/brief and objectives/benefits for a new project and based thereon contract with the project stakeholders on parameters that define the technical and business scope of the project.
- With the required background from business case / requirements, document the project scope within the PID
Change request & Change control
- Manage the change control process by undertaking the following:
- Be aware of potential changes to the baseline scope of the project that may require the initiation of the change control process.
- Understand and communicate to project stakeholders the impact (i.e., time / cost) of these changes to the project.
- Initiate the change control process and get necessary approvals.
- Re-baseline changes to project schedule, plan, business case/benefits plan and costs
- Ensure change log is updated
Project planning & execution
- Assist with / co-facilitate initiation engagement and agreement with SME’s / business owners (project stakeholders) surrounding business case translation into project components, approach, key stakeholders etc.
- Establishes the target project plan.
- Undertake required analysis to formulate and sign-off the project schedule.
- Utilize the outcome from the engagement session with Business owners / PM (project stakeholders) as well as the project schedule to augment the PID.
- Monitor, control and manage the execution of the project according to the plan.
- Facilitate project meetings and undertake required reporting on project status and performance
Quality Management
- Confirm and adhere to the quality approach to achieving quality including quality standards, controls and governances, processes and measures and build these into the project plan.
- Execute on quality components through duration of the project. Correct and / or escalate non-compliance to quality components timeously.
Project Expense & Benefits Management
Undertake sound cost and benefits management and controls of the project through:
- Sound cost estimation based on effort estimation (project scoping).
- Refine cost options and engage with PM / business owner (project stakeholders) to finalize the budget.
- Establish a baseline to control the costs of the project throughout the project life cycle.
- Facilitate cost-benefit analysis to determine ROI for project.
- Track benefit metrics as agreed with PM / business owner.
- Update the project business case with the changing scenarios and plans.
- Create a robust project budget.
- Manage budget and monitor expenses and costs.
- Undertake forecasting and reporting on projected project costs.
- Undertake monthly budget reconciliations, corrections etc.
- Instill and drive practices, culture and processes for cost saving and efficiency through the project life cycle
Risk, Opportunity & Issue Management
- Undertake ongoing identification, assessment and monitoring of all project risks / opportunities / issues to determine their relevance and impact on the project.
- Communicate and create awareness of any relevant issues / risks / opportunity with the project team.
- Facilitate a process with stakeholders to identify and plan sound risk mitigation and contingency solutions.
- Communicate these to individuals in accordance with the escalation process.
- Monitor and ensure implementation of these plans.
- Monitor and drive these solutions to ensure their effective implementation, and update project plans if required.
Stakeholder Engagement
- Develop a stakeholder management plan that will effectively engage with key stakeholders / vendors relevant to the project over the project life cycle.
- Execute the stakeholder management plan by engaging, communicating, influencing commitment / alignment for decisions and actions that will ensure project success.
- Manage competing demands from stakeholders and negotiate conflicts to find workable solutions.
- Understand and ensure adherence to all governance structures and approval protocols for project decisions.
- Plan and execute proper project communication processes / management, largely within the project structure, over the course of the project life cycle including communication channels and methods that will be used to share the project performance data, project progress.
- Ensure there is an appropriate change management plan and process followed for the project.
Procurement & contract management
- Understand the terms and conditions of the vendor contract(s) being used on the project.
- Manage cost, quality, and delivery of work, according to the contract terms over its duration.
- Ongoing vendor and contract management (at an operational level) oversight for the duration of the contract on the project.
- Address and escalate any issues timeously.
Team effectiveness
- Build and manage an effective project team in terms of:
- Positive team culture, dynamics and values, and team conflicts.
- Resource allocation, skills identification and development
- Contracting, monitoring, management and delivery of project tasks and outcomes
- Recognition, motivation and support (wellness)
BANKWIDE AML KYC & CFT RESPONSIBILITIES
- Communicating and reinforcing the AML-CTF compliance culture established by the board.
- Implementing and enforcing the board-approved AML, KYC & CFT policy within the Department, Unit or Branch
IT RISK AND SECURITY
- Coordinate the closure / remediation of all projects related Audit/ IT security issues
- Facilitate Implementing and enforcing the board-approved IT policies.
Education
- University Degree, 3 years Relevant Experience, Accredited Project Management Certification e.g., PMP, Prince2, Agile Methodologies
Knowledge and Skills
- Project management certification e.g., Prince2, PMP, Agile Methodologies
- Project Management experience with proven expertise in Agile methodologies, concepts, practices, and standards.
- Experience leveraging software development and team collaboration tools like MS projects, Smartsheet, google spread sheets etc.
- Empathetic, collaborative, service-oriented attitude of “customer first”.
- Experience managing technical programs and projects for distributed teams across multiple locations and countries is a plus.
- Must have strong communication skills - role will be responsible for intra-team and inter-team communication, as well as status reporting and risk event updates, so the incumbent must have strong written and verbal English skills.
- Flexibility to respond to changing requirements and juggle multiple responsibilities.
- Must be comfortable working both as part of a team and independently - includes ability to set priorities which accurately reflect the relative importance of job responsibilities and follow through on assignments with minimal direction.
- This role requires high Emotional Quotient (EQ), comfort in taking ownership, and the ability to understand when escalation is needed.
- Proven ability to coach and mentor others who are learning project management and Agile practices in a replicable, scalable way.
- Knowledge and understanding of Core Banking systems is an added advantage.
- Good data analytical skills, both financial and non-financial Solution.
Experience
- At least 3 years in implementing and managing projects of which should have been in environments using Industry leading Core Banking systems
Personal Attributes
- Innovative
- Team Player
- Tech Savvy
- A person of high integrity.
- Flexible to work during odd hours.
- Self-starter with ability to go an extra mile.
- Strong verbal and written communication skills
Closing Date
21 May 2023
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