Jobs at Zipline

This Product Manager will be successful in their role by focusing on:

• Expanding and maintaining and comprehensive ecosystem of third party integrations
• Contributing to our integration strategy by engaging with partners and customers to understand their workflows and needs and crystallizing vague concepts into concise tactical plans
• Manage the development and prioritization of strategic product integrations in partnership with engineering, partners, sales, marketing and customers
• Support implementations and iterations on integrated experiences in close partnership with customer success team and engineering
• Enable external partners or customers to develop integrations on top of Zipline
• Drive technical partnership and integration with 3rd party applications and service providers. Helping manage internal and external engineering resources to ensure on-time completion of projects.
• Design and influence partner integration flows on the front end and back end.
• Understand technical dependencies for the integrations you lead and bring disparate stakeholders together to launch your integrations
• Serve as the point person for your product area to leadership and across the organization
• Work with cross functional teams to ensure support for your integrations across the platform and partner ecosystem
• Use data to make good decisions when confronted by ambiguity
• Assist sales with demos to major customers

A Product Manager’s Role At Zipline Includes

• Connecting and communicating regularly with customers and coworkers to research and explore real retail problems, build strong relationships and amplify voices as we work towards building the most effective and easy-to-use field enablement platform in the world..
• Learning and analyzing data to make informed decisions and to monitor the success of new features, functionality, and general user experience. Continue to gain market knowledge by reading reports, blogs or our competitor’s product literature.
• Deciding and documenting is core to how we communicate asynchronously and operate cross-functionally. From writing pitches that define what, when and why to key decisions or discussions around priority or changes to customer facing roadmaps, taking a “written first” approach will help bring stakeholders together.
• Shaping and building ideas is our love language for product discovery and delivery. Methods like breadboarding or fat marker sketches enable collaboration with design and engineering to ensure product direction and functionality are clearly communicated and ideas are brought to life!

Must-haves

• You have 8+ years of SaaS or enterprise software development experience
• Experience integrating third party apps into a core product
• Understanding that speed is everything but prioritizing the right thing is equally important - you appreciate delivering impact quickly
• Strong understanding of how problem solving and decision making happens in human organizations with a demonstrated ability to translate behaviors and needs into ideas or requirements.
• You can take a product strategy and run with it, everything from partnering closely on shaping through to delivery and advocacy.
• You have prior experience as a Product Manager in an earlier stage company. You need to have familiarity with the style, pace, and uncertainty of a company at our stage of growth.
• You are comfortable establishing and managing relationships across Marketing, Sales, Engineering, Customer Success, and our Customers and Partners
• You have a proven track record of successfully owning and evolving a group of products to meet customer’s needs.
• You are a product thinker, who loves to solve real problems and likes to get into the thick of it to be able to make decisions on their own.
• You are focused on building products, validating use cases, and measuring success.
• You can take a raw idea and know-how to move it through to launch. Bias toward action.
• You excel at stakeholder engagement, team building, advocacy, education, and partnership to get things done.
• You build trust with customers, partners and your coworkers by understanding their needs, goals, and what makes them successful.This Product Manager will be successful in their role by focusing on:
• Expanding and maintaining and comprehensive ecosystem of third party integrations
• Contributing to our integration strategy by engaging with partners and customers to understand their workflows and needs and crystallizing vague concepts into concise tactical plans
• Manage the development and prioritization of strategic product integrations in partnership with engineering, partners, sales, marketing and customers
• Support implementations and iterations on integrated experiences in close partnership with customer success team and engineering
• Enable external partners or customers to develop integrations on top of Zipline
• Drive technical partnership and integration with 3rd party applications and service providers. Helping manage internal and external engineering resources to ensure on-time completion of projects.
• Design and influence partner integration flows on the front end and back end.
• Understand technical dependencies for the integrations you lead and bring disparate stakeholders together to launch your integrations
• Serve as the point person for your product area to leadership and across the organization
• Work with cross functional teams to ensure support for your integrations across the platform and partner ecosystem
• Use data to make good decisions when confronted by ambiguity
• Assist sales with demos to major customers

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What You'll Do
As a Fulfillment Operations Professional, you will be part of the team that ensures that blood products, medical products and animal health products are delivered from our distribution centers to health care facilities in a safe, reliable, and fast manner. By joining us, you will therefore be contributing to our mission of ensuring that every human on Earth has instant access to vital medical supplies. Your main responsibilities will include:
As a Fulfillment Operations Professional, you will be part of the team that ensures that blood products, medical products and animal health products are delivered from our distribution centers to healthcare facilities in a safe, reliable, and fast manner. By joining us, you will be contributing to our mission of ensuring that every human on Earth has instant access to vital medical supplies. Your main responsibilities will include:
Customer Service & Order Fulfillment:

• You will be the first line when it comes to fielding orders from customers & ensuring they have high-quality & excellent experience.
• Responding to calls from customers and collaborating with other members to process their orders.
• Product Handling: Manage & prepare packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery

Inventory & Warehouse Management:

• Leading the storage and management of health care commodities at the distribution center, with tasks including but not limited to forecasting commodities, managing requisitions, engaging suppliers, and documenting.
• Leading the storage and management of operations consumables inventory and ensuring that operations teams have the right quantity of consumables at all times.

Quality Management and Safety

• Working with a team to perform daily quality control, self-audits and actions that comply with the Quality Management System.
• Adhering to all standard operating procedures and ensuring that operations are being executed under the prescribed safety standards.

Stakeholder Management

• Ensuring Operational continuity by engaging effectively with operational stakeholders with the sole purpose of building effective relationships that lead to positive operational outcomes.
• Gathering regular feedback from stakeholders and escalating issues for quick resolution.

Continuous Improvement

• Self: Adhering to all training and development requests aimed at setting you on a defined growth path by improving your skill set.
• Operations: Building a culture of continuous improvement by consistently developing new and more efficient ways of executing operations at scale.

Program or Project Management

• Ensuring that all projects assigned to you have been completed on time, with the best quality outcomes achieved.
• Collaborating effectively with other cross-functional teams on various operations-related issues or projects.

What You'll Bring

• Preferred: Bachelor of Science in Pharmacy
• Full professional proficiency in spoken and written English
• 2+ years of practical experience in a laboratory setting, manufacturing plant, hospital or clinic
• Passionate about making sure that each component of our supply chain and order processing is handled perfectly
• Proactive with excellent organization and attention to detail
• Obsessed with customer experience and making sure the quality of our deliveries always exceeds expectations
• Upbeat and positive attitude, a collaborator who wants to succeed while also helping teammates grow
• Must be eligible to work in Kenya