Senior Tour Consultant at Authentic Kenyan Connection Tours and Safaris

AUTHENTIC KENYAN CONNECTION is looking for a tour/Admin consultant. He/she will be supervised by the Marketing Manager with overall reporting to the Director.

Skills required for this position;

·         Social Media marketing Skills, Twitter, Instagram,Whatsapp, Facebook, LinkedIn

• Being amicable and approachable with flexible working hours.
• Being professional and assertive
• Being detail-oriented
• Comprehensive industry knowledge
• Customer service
• Computer knowledge
• Interpersonal relationships
• Meeting deadlines

Responsibilities

• Responding to inquiries and costing regarding hotels & safaris in less than 12 hrs
• Create and sell innovative tour packages to meet market demand
• Prepare itineraries to the various destinations of interest
• Making flight quotations.
• Doing Visa applications.
• Doing tour bookings – both inbound and outbound
• Ensuring KWS park rules & hotel regulations are made clear to tourists
• Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
• Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
• Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
• Ensure clients’ special requests especially on accommodation & room specification, driver-guide language, meals and others are pre-arranged. (eg. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.)
• Coordinating with other teams in arranging flying & ground packages
• Making follow-ups for tour quotations
• Ensuring that tours quotations are competitive
• Inclusions, exclusions as well as terms & conditions of a quotation should be highlighted to reduce disputes with clients
• Any other duty as may be assigned from time to time.

Qualifications

• Certificate or Diploma or Degree in Tour operations or tourism management or related field
• Over one year of experience as Tour/travel consultant in a busy environment
• Ability to use various tours/hotel booking systems.
• Must have IATA, AMADEUS qualification.
• Experience in outbound tours is an advantage
• knowledge of GDS an advantage