Vacancies at Swissport

Main Responsibilities

• Plan and deploy resources to ensure that we are collectively successful by producing daily allocations in line with customers and operations requirements
• Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)
• Supervise/control and follow up staff attendance and absences
• Lead the team to ensure we deliver consistently great customer experiences at every touchpoint
• Responsible for the disciplinary process of the team
• Support and identify training needs and coordinate with training department
• Responsible for performance monitoring, coaching and developing the team
• Create and maintain a progressive, open feedback culture by managing the performance of employees
• Ensure senior management is informed of critical issues such as flight irregularity, safety accidents in a timely manner
• Maintain, monitor and report on agreed key performance indicators (KPI's) using all available tools and systems.
• Resolve all customer service challenges in a timely manner
• Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
• Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility
• Initiate investigations on irregularities, accidents or complaints as per our standard reporting requirements
• Manage and contribute towards change within the operational environment
• Ensure deployment of the Corporate QHSE Manual
• Ensure all Swissport employees are familiarize with the Code of Conduct.

Qualifications and Competencies

• Diploma or higher
• 5 years' experience in Passenger Services in Aviation with 3 years leading a team in customer services
• Working knowledge of DCS systems
• Computer literate (Office Word, Excel, PowerPoint)
• Customer oriented
• Leadership and people management skills
• Problem solving and decision-making

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Main responsibilities

• Conduct shift briefings and allocate staff duties within a shift and communicating to team members the objective for the day, anticipated problems, changes to schedules and any other information as required.
• Plan and coordinate all ramp functions within a shift towards ensuring safe and punctual flight operations.
• Supervise aircraft loading and unloading activities and submit to the Load Controller/Turn Round Coordinator a signed loading instruction to ensure that loading is in accordance with Standard Operating Procedures and carrier instructions.
• Carry out checks to ensure that all equipment to be used during operations are serviceable and have been returned to designated parking areas after operations.
• Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies (safety shoes, shaving, uniform cleanliness and jewellery).
• Report any equipment defects to the Maintenance department as soon as it has been detected and make appropriate follow up on resolution towards ensuring consistent availability of equipment.
• Ensure that all departmental records have been filed accordingly.
• Develop and build good relations with team members, superiors, customers and airport authorities.
• Ensure compliance of operations according to SOPs, carrier standard level agreements and airport authority regulations.
• Ensure that the company’s resources (staff and equipment) are accounted for and utilised efficiently.
• Ensure shift reporting has been done accurately to appropriate parties and within set deadlines.
• Monitor equipment cleanliness, daily inventory and fueling activity and complete necessary reports and check lists in support of these activities.
• Coordinate equipment hire-in a timely and cost-effective manner and ensure that data capture is updated real-time.
• Facilitate hire-out of equipment and ensure that relevant forms are submitted to the finance department for invoicing not later than 48hrs after provision.
• Ensure that subcontracted services at ramp are provided in accordance with contractual agreements.
• Enforce set rules and regulation and ensure that all processes are in accordance with the SOPs.
• Ensure that all services provided are captured and logged including all extra services.
• Follow all safety guidelines set out by Swissport briefings and ensuring that the customer expectations are met.

Professional qualification and experience

• Education: Diploma or Higher
• Computer Literacy
• Experience: At least 4 years’ experience in aviation
• Mandatory: Have operated Ground Support Equipment (GSE) in an Aviation Environment for at least 2 years
• Problem solving and decision making.
• Excellent communication and interpersonal skills
• Good Planner, who pays attention to detail and is a team player.
• Ability to work under pressure.