Vacancies at ENGIE

Job  Purpose/Mission 

​The Service Network Team Lead is responsible for managing ENGIE Energy Access Kenya’s Service Network unit and assuring the best after-sales services to our customers. His/her Team supports the Zonal Sales and Collection Managers to conduct frequent training of all Installation and Maintenance Technicians across the country to ensure the best possible customer experience.

The Service Network Team Lead and his/her team provide technical support for all field technical issues to fulfill customer happiness with ENGIE products and also ensures effective and consistent quality of service.

 Responsibilities

• Management of the Service Network Team to ensure good customer satisfaction via on time Product Installation and Resolution of Service Tickets as per the companies’ policies and processes.
• Accurate Documentation of Installation and Maintenance Cases through the companies Information Management Systems and Applications (Powerhub, Mysol Fix, etc.)
• Validation of System Installations to ensure availability of GPS coordinates and traceability of customers in cases of repossessions in cooperations with the Customer Finance Team
• Close monitoring of transport costs and commissions for all Installation and Maintenance Cases
• Supporting of on time payroll Management for Installation and Maintenance Contractors in close consultation with the EEA K’s Finance Team
• Identify Service network mapping Gaps within the different clusters advise ZSCMs and ZSCOs for recruitment of new technicians.
• Conducting trainings of identified and vetted Contractors for Installation and Maintenance of ENGIE Energy Access Kenya’s Products across the country
• Provide weekly Item Swap projections for Mysol Shops and Stock Points and ensure sufficient stock levels are available in consultation with the Service Center Manager and Logistics Team
• Management of required PPEs for all Installation and Maintenance Contractors and supervision of correct utilization
• Ensuring that all SND-related processes and policies are properly documented and up to date.

Knowledge and Skills 

Experience:

• 5 year of working experience in technical role within the solar industry related to EEA Ks (Solar technology, Battery technology, Solar controllers, Solar Panels)
• Hands-on leadership, team management and people development skills.
• Ability to work in a dynamic environment and enjoy multi-tasking and working under pressure to achieve deadlines and results.
• Very good organizational and interpersonal skills with proven ability in coordination’s between inter departmental projects.
• Good team player with a commitment to value-based leadership.
• Strong relationship building skills with a high degree of responsiveness, reliability and integrity.
• Self-motivated with persuasive, enthusiastic and client-centric focus.
• Relevant professional experience in handling installations and maintenance with proven ability to analyze larger set of data (high analytics skills)
• Knowledge on environmental impact assessment will be an added advantage.
• Willingness to travel in any geographic areas assigned within Kenya.

Qualifications:

• Degree/master’s degree in electrical engineering from recognized institution or any related social sciences studies.

Language(s): 

• English
• Kiswahili

Technology:

• Good computer skills (MS Office); experience with using databases is a plus.

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Job Purpose/Mission 

The Technical Operations section under the Operations Department aims to serve ENGIE customers with the best quality of its technical products. The Tech-Ops Repair Officer is responsible for the Incoming Quality Checks (IQC), Dis/assembly, Repair and Refurbishments of EEA K products (SHS, appliances and components) as per defined processes and procedures, for timely delivery against distribution targets. Additional duties include workshop management, tools management, inventory control of work-in-progress items and spare components and first level maintenance and servicing of facility’s electrical infrastructure. Conduct any additional technical task as prioritized and instructed by the direct supervisor. 

Responsibilities

• Achieving targeted weekly, monthly and quarterly requirements in terms of conducting IQCs for incoming shipments, assembling new systems, refurbished items and repaired items
• Manage and monitor accurate performance of workshop tools: Testjigs, Testers (panel, battery), Soldering stations, Flashers and Multimeters, Battery recovery machines, Inverters, Power supplies, Float & “Desulfation” stands and other related tools.
• Maintain and improve workshop activities and facilities; follow and adhere to departmental and organizational policies and procedures to maximize output.
• Categorize and properly document all the tested returned system parts to ensure data accuracy (Physical and PAYGEE)

Knowledge and skills 

Experience:

• 3 year of working experience in technical roles related to EEA K Technical Operations (Solar technology, Battery technology, Solar controllers, Solar Panels and Test equipment)
• Hands-on experience in accurate soldering and other required repair services
• Experience with operational improvement techniques (Kaizen and 5S, 6 Sigma, etc.) is a plus
• Very good organizational and interpersonal skills and team player

Qualifications:

• University degree or Diploma in Renewables, Electronics or Electrical Engineering or similar fields

Language(s):

• English
• Kiswahili

Technology:

• Good computer skills (MS Office); experience with using databases is a plus

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Job  Purpose/Mission 

The Loan Recovery Officer is responsible for the receivables risk management (RRM). This includes among others, Portfolio management and Loan Workouts.

Responsibilities

• Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
• Ensure proper documentation of open loan cases.
• Ensure customers are paying on time in assigned loan portfolio
• Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
• Recommend and work with external service providers on portfolio management by escalating repossession cases.
• Customer education to customers on impact on loan non-repayments.
• Supporting the analysis of causes for portfolio deteriorations
• Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
• Restructure loan repayment plan from delinquent clients as per policy and procedure

Knowledge and Skills 

 Experience:

• Experience in customer relationship management 
• Team player 
• Computer literacy, particularly good working knowledge of Microsoft Excel
• Self-starter with a passion for Mysol and its mission to plug in the world 

Qualifications:

• Holder of bachelor’s degree in business administration or any other related field
• 1-year Previous experience in loan recovery preferably in a call center setting.

Language(s): 

• English
• Kiswahili

Technology:

• Experience in technology required for the role