Jobs at Equity Bank Kenya

• We are looking for a Senior Technical Product Manager to lead the development and enhancement of our lending platforms. Reporting to Head of Technical product manager -Lending, You will be responsible for driving product strategy, working closely with engineering, design, compliance, and business teams to deliver seamless and scalable lending solutions for retail corporate or SME customers.
• This role requires strong domain knowledge in bank lending (secured and unsecured products), a deep understanding of technology platforms, and experience in agile product development.

Key Responsibilities 

• Define and own the product roadmap for lending platforms (secured and unsecured products)
• Gather business and technical requirements through stakeholder discussions, customer feedback, market research, and data analysis.
• Collaborate with engineering teams to design scalable, secure, and efficient solutions aligned with regulatory and compliance needs (e.g., KYC, credit scoring, risk assessment).
• Manage and prioritize the product backlog, write detailed user stories, and lead sprint planning sessions.
• Ensure integration with key systems such as Core Banking, LOS (Loan Origination System), LMS (Loan Management System), credit bureau APIs, and KYC providers.
• Partner with data teams to enable analytics, dashboards, and credit risk modeling.
• Lead product launches, go-to-market strategies, and internal training for stakeholders.
• Monitor product performance metrics and continuously improve customer experience, conversion rates, and operational efficiency.
• Prioritize features and initiatives based on customer impact, business goals, and technical constraints. 
• Establish governance to ensure adherence to compliance, security, and risk management policies. 
• Lead change management efforts to ensure successful rollout and adoption of new features, including defining training programs and product documentation. 
• Stay current with industry trends, competitive landscape, and emerging technologies 

Qualifications

• 5 years of experience in Product Management, Digital Transformation, or Process Innovation with a proven track record of shipping successful products. 
• Experience leading cross-functional teams through the full product lifecycle. 
• Strong understanding of retail or SME or Corporate loan lifecycle – origination, underwriting, disbursement, collections.
• Technical background or experience working with APIs, microservices, cloud platforms (AWS/Azure), and core banking integrations.
• Strong analytical skills with the ability to translate data into actionable insights. 
• Excellent communication and presentation skills, with the ability to articulate complex concepts clearly. 
• Demonstrated ability to prioritize and make trade-offs in a fast-paced environment. 
• Strong background in business process automation, workflow management, and enterprise-wide product delivery. 
• Experience working in banking, financial services, or enterprise-grade IT environments. 
• Hands-on experience with Agile (Scrum, SAFe) methodologies. 
• Bachelor’s degree in business, Computer Science, Engineering, or related field (or equivalent experience). 
• Certifications in Product Management, Change Management, or Agile methodologies are a plus. 

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Job Responsibilities/ Accountabilities: 

• Pro-active monitoring of the entire IT Infrastructure and applications systems. 
• Performance monitoring, diagnose, and resolve performance issues. 
• Applying software and hardware monitoring tools to detect and action faults & warnings 
• First Line resolution as per the SLA’s. 
• Follow up to confirm service availability and stability after resolution. 
• Logging tickets in the ticketing system take ownership and follow up to closure. 
• Log calls to service Providers on the various faults captured on proactive monitoring. 
• Updating Ticketing tool with relevant professional information during and after fault resolution. 
• Resolution of tickets assigned and closure within the working shifts. 
• Provision of the incident report with ticket closure.
• Escalation of unresolved tickets to Support Level 2, NOC Engineers and the SME’s as per the Incident Management Procedures and keeping shift leader in copy of all escalation
• Daily/shift reports as per shift responsibility.
• Provision of the incident reports with ticket closure and Daily/shift reports as per shift responsibility. 

Essential Knowledge 

• Use of network monitoring tools. 
• Proficiency in networking principles; TCP/IP, OSI and IP Addressing. 
• Experience in handling computer networks, wide area networks, Oracle and IBM systems, data centres, telecommunications networks and tape library solutions. 
• LAN and WAN troubleshooting skills and a solid understanding of network security. 
• Can configure switches and routers remotely. 
• Able to develop provisioning scripts (e.g. PERL) and can validate and troubleshoot new provisioning scripts. 
• Prior experience working with Service and Incident Management applications such as Remedy, Smarts, Voyence, Spectrum, Siebel, Clarity, HP Service Management, Solarwinds and Clarify and other like OSS/BSS applications. 
• Understanding of NMS, Ticketing and Databases Tools. 
• Strong network diagnostic skills. 
• Proficiency in MS Office. 

Qualifications

Key Critical Competencies 

• Putting customers/business first; must have a passion for serving others. 
• Good and clear oral & written communication skills. 
• People skills. 
• Must be a team player; work well in a busy team, quick to learn and able to deal with a wide range of issues.
• Good problem solving capabilities.
• Ability to work with minimum or no supervision.
• Forecasting, planning and thinking ahead.
• Understanding information in different formats such as pictorial, verbal and print representations.
• Performing through people.
• Operating under pressure and tight deadlines & schedules.
• Working in 24/7 shifts; must have a flexible attitude to working times or arrangements.
• Making a personal difference.
• Strong analytical skills and able to collate and interpret data from various sources.
• Able to manage relationships between several services providers contracted to provide services to ICT.
• Capable of multi-tasking, good time management and prioritization of workload. 

Requirements: 

• Bachelor’s Degree in Information Science, Telecommunications, Computer Science or Engineering or equivalent with a minimum of 1 years’ NOC experience. 
• Knowledge of Technical, IT, NOC systems and procedures 
• Experience in the Banking hardware and software. 
• Ability to solve different network problems including those that cannot be resolved using typical methods. 
• ITSM (ITIL) Certificate / Trainings. 
• Vendor Trainings. 
• Linux or windows system administration is an added advantage. 
• Network support and Training like CCNA
• Experience in NOC-added advantage 

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The GM, Group DFS is the head of the DFS IT Operations, will be responsible for driving strategic growth, managing daily operations, ensuring regulatory compliance, and overseeing technical and business teams. This role involves leadership at both the operational and strategic levels, working closely with the DFS IT Operations teams to ensure alignment with organizational goals and maintaining high levels of performance, availability, and security across all the IT systems. The DFS IT Operations GM will be driven by delivery of DFS services to its customers through robust and efficient systems and processes and in the most effective and customer centric way.

Job Responsibilities/ Accountabilities:

• Strategic Leadership
• Develop and implement strategies that aligns with the organizations short and long term goals and objectives.
• Oversee execution and planning of execution of operational excellence initiatives that ensure excellent and reliable customer experience of the Financial services to the customer.
• Build and lead high-performing teams across IT operations
• Foster a culture of innovation, continuous learning, continuous improvement and collaboration.
• Mentor and develop talent to drive IT Service Operations objectives.
• Operations and IT management
• Oversee end-to-end IT operations, ensuring high availability, security, and scalability of PSP platforms.
• Collaborate with IT teams to optimize system performance and implement emerging technologies.
• Ensure seamless integration with banks, financial institutions and systems, and regulatory bodies.
• Ensure Operational efficiency through site reliability engineering and continuous improvement.
• Regulatory, Risk & Compliance Oversight
• Ensure full compliance with Central Bank regulations, PCI-DSS, GDPR, AML, and other industry standards.
• Establish risk management frameworks and cybersecurity measures to safeguard transactions.
• Maintain strong relationships with regulatory bodies and ensure licensing requirements are met.
• Oversee the development and implementation of availability of systems and business continuity plans for availability of services.
• Financial & Performance Management
• Identify cost-optimization opportunities and efficiency improvements in DFS applications and infrastructure.
• Monitor financial KPIs, budgeting, and cost optimization for profitability and value addition.
• Ensure accurate financial reporting and revenue forecasting.
• Develop strategies to optimize transaction processing costs and enhance efficiency.

Qualifications

• Essential Knowledge
• In-depth knowledge and experience of Mobile money systems
• Strong understanding and appreciation of Huawei Non-Core DFS Platform
• Understanding and proven working experience with API integration
• Excellent knowledge of industry standards and best practices including compliance and risk management.
• Experience with ISO 27001, PCI-DSS, AML, and KYC regulations.
• Strong understanding of blockchain, API integrations, AI-driven fraud detection.
• Familiarity with African fintech landscape and regulatory frameworks.
• Strong analytical, strategic, and leadership skills.

Key Critical Competencies:

• Strong IT Background
• Strong understanding of Huawei Mobile Money Platform configuration
• Architecture
• Strategic Thinking and Planning
• Financial Acumen
• Leadership and Team Management
• Communication and Stakeholder Management
• Problem Solving and Decision Making
• Project Management Skills

Requirements:

• University degree in Information Technology, Electrical Engineering, or a related field.
• Minimum 5 years of experience in FinTech Systems, with a focus on strategy and operational leadership leading n output oriented team.
• Proven experience managing large-scale Mobile Money/Fintech teams.
• Experience in managing CAPEX/OPEX budgets and vendor contracts.
• Excellent leadership and communication skills, with the ability to collaborate with both technical and non-technical stakeholders.
• Willingness to travel regionally based on business need

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• The NOC Shift Engineer is responsible for monitoring the ICT & Telecoms infrastructure, network & systems for stability to maintain 24x7 operations and resolve service impacts as they occur.

Job Responsibilities/ Accountabilities:

• Pro-active monitoring of the entire IT Infrastructure and applications systems.
• Performance monitoring, diagnose, and resolve performance issues.
• Applying software and hardware monitoring tools to detect and action faults & warnings
• First Line resolution as per the SLA’s.
• Follow up to confirm service availability and stability after resolution.
• Logging tickets in the ticketing system take ownership and follow up to closure.
• Log calls to service Providers on the various faults captured on proactive monitoring.
• Updating Ticketing tool with relevant professional information during and after fault resolution.
• Resolution of tickets assigned and closure within the working shifts.
• Provision of the incident report with ticket closure.
• Escalation of unresolved tickets to Support Level 2, NOC Engineers and the SME’s as per the Incident Management Procedures and keeping shift leader in copy of all escalation
• Daily/shift reports as per shift responsibility.
• Provision of the incident reports with ticket closure and Daily/shift reports as per shift responsibility.

Qualifications

• Essential Knowledge
• Use of network monitoring tools.
• Proficiency in networking principles; TCP/IP, OSI and IP Addressing.
• Experience in handling computer networks, wide area networks, Oracle and IBM systems, data centres, telecommunications networks and tape library solutions.
• LAN and WAN troubleshooting skills and a solid understanding of network security.
• Can configure switches and routers remotely.
• Able to develop provisioning scripts (e.g. PERL) and can validate and troubleshoot new provisioning scripts.
• Prior experience working with Service and Incident Management applications such as Remedy, Smarts, Voyence, Spectrum, Siebel, Clarity, HP Service Management, Solarwinds and Clarify and other like OSS/BSS applications.
• Understanding of NMS, Ticketing and Databases Tools.
• Strong network diagnostic skills.
• Proficiency in MS Office.

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Key Responsibilities:

• The role holder will assist in performing risk assessments during annual  planning as well as engagement planning.
• Perform and lead information systems audit engagements from Internal  Audit Plan, including all aspects of audit planning, scoping, fieldwork (including detailed working papers), reporting and monitoring of agreed  recommendations within specific time budgets and in accordance with the  Bank's Internal Audit procedures and quality parameters.
• Ensure that sufficient audit work is done to satisfy audit objective and that  the findings are supported by sufficient, reliable, and relevant audit  evidence
• Present the results of information systems audit and advisory engagement via clear and concise written reports and oral presentations on a timely  basis.
• Evaluates the adequacy and timeliness of management’s response and the  remedial action taken on significant audit recommendations
• Contribute to development of Internal Audit’s team technical knowledge  and methodologies through coaching, appraising and quality assurance  activities.
• Contribute to the development and maintenance of Internal Audit systems,  processes, tools, templates, and methodology which support the provision  of best practice internal audit service. This will include ensuring adoption  of Teammate, available audit tools and leveraging on Bank’s core systems  to drive efficient, effective, and quality audits assignment

Qualifications

Qualifications and Experience

• Bachelor’s degree in computer science, Information Technology, or related  field from a recognized university.
• Certified Information Systems Auditor (CISA).
• At least 4 years cumulative experience in Information Systems audit or  information security from a reputable audit firm or financial institution.
• Excellent understanding of auditing concepts and practices as prescribed in  the audit professional standards.
• Strong working knowledge of banking or financial business processes, risk  and control environment, supporting business systems and technologies.
• Broad IT expertise with an emphasis on general IT operations, IT enterprise infrastructure and networks, cyber security, data privacy and emerging  technologies such as cloud computing.
• In depth Knowledge of common IT platform (operating system, relational  databases, network/mobile technologies) including Oracle database,  Unix/Linux/Windows.
• Understanding of frameworks, principles, practices, and techniques related  to IT operations, cyber security and project delivery e.g. ISO 27000, ISO  20000.
• Audit automation, tools and analyst skills. Experience in the use of  TeamMate, SQL scripting and ACL data analytics tools is an added  advantage.
• Team leadership and supervision skills with the ability to evaluate risks,  articulate issues, develop consensus, raise awareness and recommend  practical solutions.
• Good communication and report writing skills.
• Self-driven and ability to work under minimum supervision and  demonstrate good level of maturity.
• Team player with strong interpersonal, communication and stakeholder  management skills.
• Should have good analytical and problem-solving skills

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JOB SUMMARY 

Enterprise System administrators support, troubleshoot, and maintain computer servers and networks. The admin will make sure an organization's systems Infrastructure are functioning and meet the needs of the organization   

Enterprise System administrators support, troubleshoot, and maintain computer servers and networks.  System administrators are information technology (IT) professionals who make sure an organization's computer systems are functioning and meet the needs of the organization   

RESPONSIBILITIES   

• System Administrators identify any problems in the system, anticipate potential issues and repair systems and software when necessary.  
• Setting up new users. 
• Managing and maintaining the file servers   
• Operating the firewall for the organization   
• Monitoring the internet connection for security risks   
• Employing the latest security protocols   

ROLES OF A SYSTEM ADMINISTRATOR. 

• The admin will work closely with IT personnel and company employees to update systems, address security breaches and help with troubleshooting issues.   
• The job is to plan for problematic situations and create procedures to restore computer systems and their functionality.    
• They may also be responsible for coding systems or updating programs by altering code strings if necessary.   

Qualifications

EDUCATION AND TRAINING REQUIREMENTS 

• Bachelor’s degree in computer science, IRT or related science courses. 
• Certifications include Microsoft Certified Solutions, CompTIA Server+, Red Hat Certified System Administrator, Red Hat Certified Engineer and VMware Certified Professional.   

EXPERIENCE REQUIREMENTS 

• Skills and qualifications that demonstrate the fact that they can execute their job duties and fulfill the various functions of their role. 
• Ability to solve problems in stressful situations   
• Strong attention to detail   
• Communication skills   
• Ability to explain technical concepts to inexperienced users   
• Time management skills