Vacancies at BM Security

Minimum Job Requirements

• Education: Degree/ Diploma in Security Management/ Business/Social studies or any other relevant field with a Minimum of Grade C (Minus) in KCSE or equivalent
• Experience: Must have riding experience with a clean and valid motorbike license endorsed by NTSA Skills: Communication and PR Skills, Report writing and analytical skills, Conflict resolution,Use of Enterprise Resource Planner (ERP) and Computer skills.

KEY DUTIES AND RESPONSIBILITIES:

• Undertake effective field supervision at least twice in each shift
• Ensure proper turnout of all staff in area of operation
• Plan and effect procedural deployment of staff as per client requirements/ contract
• Prepare daily and monthly operational reports in area of assignment
• Ensure each SO is sober, alert, properly uniformed and conversant with the SOPs for his assignment.
• Correctly populate the checking list for his area and report to the National Administration Centre Operators to populate the muster roll. This is to be done IMMEDIATELY at the end of each 12 hour shift.
• Handling client complaints immediately and details communicated to the duty controller for entry in the OB.
• Support digitization and automation initiatives aimed at enhancing staff supervision, attendance monitoring, and operational efficiency.
• Ensure that company communication (invoices, statements, letters etc) reaches intended recipients in time (Documents and Correspondences)
• Collect market and operational intelligence
• Ensure Temporary works orders are signed and payments made.
• Liaise with controller on duty for field communication
• Ensure there are REGULAR relievers for each post.
• Ensure proper induction of guards deployed to new assignments.
• Issue dispatches & advice on redeployment/ release of guards for various leaves
• Arrange, plan, and replace guards for their weekly rest days and annual leave and communicate replacement arrangements to the client prior to effecting the intended changes
• Any other lawful duties that may be assigned by the management.

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Minimum Job Requirements

• Education: Bachelor's Degree in Security Management, Criminology, Business Management, Risk Management, or a related field.
• Experience: At least 5 years in a supervisory or management role overseeing alarm response operations, patrol teams, or security control room functions & experience in incident response, emergency management, investigations, and escalation handling..
• Training: Emergency Response and Crisis Management, Health and Safety, defensive driving, logistics management or related training.
• Skills & Attributes: Basic computer literacy, Report writing, Flexibility, Communication, Problem solving skills, Security incident management.

KEY RESPONSIBILITIES:

• Lead and oversee Mobile Response Team (MRT) operations to ensure effective, timely, and professional alarm response services.
• Optimize utilization of personnel, vehicles, equipment, and other operational resources.
• Maintain cost control and operational efficiency within the section.
• Drive client retention, customer satisfaction, and business growth initiatives.
• Conduct regular client visits and promptly address service-related concerns and complaints.
• Attend major incident scenes and implement appropriate corrective and preventive actions.
• Liaise with police, fire brigade, ambulance services, and other emergency response stakeholders.
• Gather and analyze market, security, and operational intelligence to support decision-making.
• Develop, implement, and enforce MRT Standard Operating Procedures (SOPs) and General Orders.
• Ensure all response personnel are adequately trained, equipped, and professionally presented.
• Oversee the maintenance, servicing, operational readiness, and deployment of response vehicles.
• Ensure all communication systems and operational equipment are functional and reliable.
• Identify and establish strategically located operational bases to enhance service delivery.
• Conduct regular inspections and spot checks to ensure compliance with operational standards.
• Coordinate with Field Operations, Control
• Room, Technical Services, and Branch teams to ensure seamless service delivery.
• Ensure timely investigation, documentation, and submission of incident reports.
• Recruit, train, mentor, and performance-manage Mobile Response Team personnel.
• Identify training needs and coordinate continuous professional development programs.
• Recommend and administer disciplinary action in accordance with company policies and procedures.
• Prepare operational and performance reports and implement continuous improvement initiatives to enhance service delivery.