Vacancies at CIC Insurance

PURPOSE:

Reporting to the Assistant Manager – Medical Risks, the Assistant Underwriter, Risk Pricing will provide insights that help to prudently evaluate, price and prescribe the terms to apply on risks proposed so as to deliver the desired loss ratio and profitability. 

PRIMARY RESPONSIBILITIES:

• Review the risks presented in the company to ensure they are within the set underwriting guidelines and are covered under the reinsurance program.
• Support preparation of reinsurance reports on a monthly basis to ensure timely collection of reinsurance claims.
• Issue and approve quotations within specified limits.
• Review Monthly Claims Register, reserves and outstanding claims.
• Conduct Medical Underwriting review for retail proposals.
• Provide input on product development and business innovation initiatives to ensure continuous review of existing products to meet changing market needs.
• Prepare analytical reports on business trends, portfolio loss ratio and schemes of interest to ensure that the portfolio remains profitable and any adverse performance in corrected in a timely manner.
• Manage renewal process to achieve the set turnaround time and retention.
• Co-ordinate pricing activities to ensure quality and excellent customer service.
• Review existing risks, recommend and implement risk mitigation measures.
• Medical Underwriting for all retail proposal forms
• Propose regular updates to the underwriting guidelines in line with emerging trends and best practice.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

• Education    Bachelor’s Degree.    Bachelor’s degree in a related field.
• Professional Qualification    Insurance related or Actuarial professional qualification is an advantage

 Experience Required:

 Description    Required years of experience

• Minimum experience in similar role    2 years

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PURPOSE:

Reporting to the supervisor- policy administration, the underwriting assistant will evaluate, analyse and implement the terms applied on risks proposed so as to deliver the desired loss ratio and profitability.

PRIMARY RESPONSIBILITIES:

• Conduct preparation of debits, credits and policy document and contract issuance.
• Process premium refunds to customers
• Monitor and track liquidity of client fund accounts.
• Issue and approve quotations within specified limits.
• Promptly respond to customer/partner enquiries and feedback.
• Facilitate policy documentation process to achieve timely issuance of cover, debits, policy documents and endorsements.
• Manage renewal process to achieve the set turnaround time and retention.
• Co-ordinate endorsement and debiting activities to ensure quality and excellent customer service for assigned accounts
• Review existing risks, recommend and implement risk mitigation measures.
• Propose review of departmental business processes and systems to meet the changing business needs and client expectations.
• Conduct reconciliation of underwriting issues relating to claims, finance and other supporting functions.
• Propose cancellation and suspension of policies due to non-payment

Academic and Professional Requirements

Particulars    Detail    Specific Field or Qualification 

• Education    Bachelor’s Degree.    Bachelor’s degree in a related field.
• Professional Qualification    Insurance related or Actuarial professional qualification is an advantage

 Experience Required:

 Description    Required years of experience

• Minimum experience in similar role    1 year

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PURPOSE:

• Reporting to the Head – Life Operations, the Head of Agency Training will be responsible for leading the design, implementation, and continuous improvement of training programs for Financial Advisors at CIC Life Assurance. This role ensures that Financial Advisors are thoroughly equipped with the technical knowledge, product proficiency, sales capabilities, and regulatory awareness required to effectively offer life insurance solutions and deliver superior customer service. The role also supports talent development, succession planning, and the building of a high-performance sales culture.

PRIMARY RESPONSIBILITIES:

Strategic Responsibilities

• Training Strategy Development: Develop a comprehensive training and development strategy that aligns with the company’s growth objectives in the life insurance sector.
• Training Needs Analysis: Identify knowledge and skill gaps through performance data, field assessments, and collaboration with sales leaders.
• Business Alignment: Ensure training efforts support strategic sales targets, customer retention goals, and brand positioning.
• Talent Development: Implement programs for identifying and developing high-potential Financial Advisors and future leaders.
• Industry Research: Stay current on trends in life insurance sales, digital learning tools, and competitor training practices.
• Budget Oversight: Manage the training budget, ensuring efficient allocation and return on investment in training activities.

Operational Responsibilities

• Curriculum Development: Design targeted training content covering life insurance products, financial planning principles, regulatory guidelines, ethical selling, and customer engagement.
• Training Delivery: Facilitate onboarding, technical training, sales coaching, and refresher sessions using diverse delivery methods (in-person, online, blended).
• Scheduling & Logistics: Maintain and manage a detailed training calendar; organize venues, materials, and communication with participants.
• Field Coaching: Provide on-the-job coaching, role plays, and sales clinics to reinforce skills in real-life scenarios.
• Evaluation & Impact Measurement: Track training effectiveness using feedback tools, knowledge assessments, and advisor performance metrics.
• Compliance Training: Deliver training on insurance regulations, AML/KYC guidelines, and industry codes of conduct. return on investment in training activities.

Governance Responsibilities

• Ensure all training programs comply with the Insurance Regulatory Authority (IRA) requirements and internal company standards.
• Maintain accurate training records for audits, certification tracking, and regulatory inspections.
• Proactively identify and mitigate training-related compliance risks.

Culture & Leadership Responsibilities

• Build and maintain a strong training team and ensure effective succession planning.
• Champion a culture of learning, integrity, and customer-centricity across the Agency Force.
• Collaborate with Agency Services and Sales departments to drive engagement and recognition of high-performing advisors.
• Support individual development planning and personalized learning journeys.
• Lead by example, providing transformational leadership that inspires excellence and innovation.

 Key Skills, Knowledge, Experience and Behavioural Competencies

 Academic and Professional Requirements

• Education    Bachelor’s Degree    Bachelor’s degree in Business, Finance, Insurance, or a related field
• Professional Qualification    Professional insurance certification (e.g. COP, LOMA, or Diploma in Insurance.
• Certified Trainer (e.g., Trainer of Trainers or equivalent)

Experience Required:

• Relevant experience    6 years