Vacancies at CIC Insurance

About the Role

Reporting to the Assistant Manager – Fraud Prevention & Investigations, the Forensic Investigation Officer will conduct objective, fair, thorough, unbiased and timely investigations into allegations of fraud, waste or abuse committed against the company through collection, preservation, analysis, and presentation of evidence in support of various investigations and possible prosecution of fraud related malpractices.

Key Responsibilities

• Conduct forensic investigations by retrieving, analyzing, and securing evidence from various sources
• Support in maintain the chain of custody and ensure the integrity of evidence
• Document all findings and prepare reports to be used both internally and during prosecutions.
• Conduct fraud risk assessment to give reasonable assurance on the integrity of company systems
• Prepare investigation findings report for internal use and support law enforcement agencies in prosecutions where necessary.
• Performs other preventive compliance activities as required, including trainings;
• Performs other duties to support the operational function of the Investigation Unit as assigned.
• Attend Court as a witness in support of such evidence.

 Who We’re Looking For

Qualifications

• Undergraduate Degree from a recognized University preferably in Forensics & investigations, Criminal justice, Law, Statistics, Finance/Economics Computer Science, Cybersecurity, or a relevant field
• Certification in digital forensics (e.g., Certified Cyber Forensics Professional, GIAC Certified Forensic Analyst)
• CFE / CISA / CISM or other relevant certification is an added advantage.
• At least 2 years’ experience in fraud / forensic investigations.

Key Competencies

• Conflict resolution with display of good interviewing and interrogation skills
• High levels of confidentiality in data and information management
• Honest and ethical with high levels of integrity and confidentiality
• Excellent digital forensics analytical and report writing skills
• Ability to use both forensics and analytical tools to extract information from data set.
• Emotional intelligence and a high degree of cultural sensitivity
• Excellent interpersonal skills and ability to interact well with relevant parties

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About the Role

Reporting to the Group Director Business Excellence, the Group Head of IT is accountable for developing and executing the organization’s IT strategy and providing strategic leadership across all technology domains. The position drives alignment of technology architecture, cybersecurity posture and enterprise applications with strategic objectives across all operating markets.

Key Responsibilities

• Formulate, implement and continuously evolve the Group IT strategy in alignment with business objectives and emerging technologies, with annual review cycles.
• Core system ownership and modernization
• Design and maintain the company’s technology architecture
• Lead the company’s cybersecurity and governance while ensuring compliance with regulations
• Manage relationships with platform vendors and technology providers
• Drive IT innovation including cloud strategy, and technology stack rationalization.
• Oversee IT budget planning, cost management and financial governance
• Build, manage and develop a high-performing ICT team
• Establish and maintain IT governance frameworks, policies and procedures aligned to ISO 27001/2 and industry best practices.
• Lead information security programs, disaster recovery testing, and IT regulatory compliance, ensuring adherence to audit recommendations.

Who We’re Looking For

Qualifications

• Bachelor’s degree in IT, Information Systems, Computer Science or related field; Master’s degree preferred
• Professional certifications in IT management or governance (PMP, ITIL, COBIT, CISSP or equivalent) highly desirable
• Minimum of 10 years’ relevant IT experience with at least 5 years at senior management or leadership level.
• Proven experience in IT infrastructure management, enterprise systems and digital transformation in a multi-country environment
• Demonstrated experience with cloud platforms and modern IT service delivery models.

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About the Role

Reporting to the Group Director, Business Excellence, the Head of Technology Reliability oversees enterprise-wide operational service delivery, including Incident Management, Change Management, Service Desk, Monitoring, and 1st-Level Support.

Key Responsibilities

• Enterprise Service Operations Ownership
• Incident Management Leadership
• Release & Change Management Governance
• Service Desk & 1st-Level Support Oversight
• In charge of Monitoring & Service Availability
• Lead Disaster Recovery & Business Continuity
• Service Performance & Reporting
• Service Transition Governance from Build to Run
• Align Service Operations with Enterprise Risk Management
• Mentor and develop a high-performance team

Who We’re Looking For

Qualifications

• Master’s degree in ICT or relevant degree
• Relevant Certifications in Digital Transformation, Technology Leadership, Project Management and Service Operations
• 10 – 12 years’ experience at a leadership level

Key Competencies

• Strategic and design Thinking
• Stakeholder Engagement & collaboration, Vendor & Partner Management
• Customer-Centric Mindset
• Change Management, Project & Product Management
• Technology Fluency & Data literacy
• Team Leadership & Talent Development
• Business Process Re-engineering
• Cybersecurity & compliance awareness
• Communication & Presentation
• Problem Solving & Adaptability
• Financial Acumen & Business Case Development