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Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services.
In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.
Key Activities
- Execute surveillance, performance monitoring, maintenance and repairs of buildings and equipment
- Customer Implementation and Support
- Client Management
- Health and Safety Compliance
- Operations processes and procedures
Execute surveillance, performance monitoring, maintenance and repairs of buildings and equipment
- Day-to-day surveillance of building and equipment and reports all building and customer defects
- Monitors performance of equipment, installations and co-provides input on power usage reports such as electric metre data and capacity planning
- Supports in the maintenance and repairs on buildings and equipment in accordance with change requests, Service Level
- Agreements (SLAs) and Measure of Performance (MOP)
- Co-directs repairs and maintenance executed by external employees and documents the performed activities in accordance with change requests, SLAs and MOP
- Provides practical direction for external security employees
- Makes suggestions for improving the quality and effectiveness of the data centre
- Participates in the full continuous (24×7) call-out team and/or shifts
Result: Surveillance, maintenance, and repairs of buildings equipment are performed in accordance with quality standards and agreed SLAs.
Customer Implementation process
- Under the co-ordination of the Operations Manager, co-install or cosupervise installation of new customer equipment in the data centre and keep a complete record of the process and results
- Offer day to day Customer support during customer upgrades projects and support all customer queries coming through the customer portal or via phone call
- Carry out performance-tuning operations on data centre systems to ensure high level of power availability, and security
- Support Sales team in pre-sales technical support
Result: Customer interventions and value-added services are performed in accordance with quality standards and agreed SLA’s
Perform day-to-day client management activities
- Ensures that the data centre is maintained and operational 24/7 by providing daily audits and reporting about the performance level of services
- Supports the Data Centre Manager to maintain all data centre standards, procedures, health and safety, and day to day infrastructure performance issues
Health and Safety Compliance
- Adhering to all Health and Safety Measures set out to ensure all works done at the site are safe
- Preparation of work permits and change management forms for approval by the Operations Manager
- Preparation of Methods Operations Procedures (MOP) for all Operations
- Undertaking Risk assessment before undertaking any operations and seeking relevant approvals
- Provide HSE training, awareness and induction on site to staff, contractors and other relevant parties
- Perform safety audits and inspections, prepare written reports of findings and recommendations for corrective or preventive measures where indicated and follow up to ensure measures have been implemented
Result: Adhering to all rules and regulations regarding health and safety.
Operations Processes and Procedures
- Understanding the company processes, procedures and adhering to them in day-to-day operations
- Acts as first line of response on alarms and handle or escalate alarms according to guidelines.
- Participates in inventory control of supplies in liaising with the team
Result: Understanding the company Processes, Procedures and adhering to them in day-to-day operations.
Learning and Development
- Follow online courses on Data Centre design, construction, and operations
- Proactively engage with your colleagues to understand more about the Data Centre industry
Result: Do quarterly reports and presentations on what you have learned
Assist in any other activities that may be required to help your colleagues, from time-to-time
Keys Skills and Qualifications
- A degree in either Electrical Engineering, Mechanical Engineering,
- Telecommunication, Mechatronic Engineering, or a related field.
- Minimum of 1 –3 years’ experience as a technician in an electrical or industrial environment
- Knowledge of data centres is a distinct advantage
- Knowledge of ISO safety, quality and environmental standards (preferred)
- Network and power capacity planning experience
- A solid understanding of network and data cabling
- Networking skills
- Cloud computing skills
- Project management
- Analytical thinking; logically and methodically thinks through issues
- Strong attention to detail
- Time management
- Ability to work as part of a team
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Knowledge of technical requirements and builds for power infrastructures for data centres and telecommunication/IT equipment