Vacancies at Cytonn Investments

RESPONSIBILITIES

• Receive and respond to guest reviews & feedback. Attend to guest complains and ensure high level of guest satisfaction is attained
• Oversee the dining area, supervises food and beverage service staff in accordance with operating policies. Making sure restaurant is clean and set ready for service.
• Make sure waiters are well groomed before start of every shift
• Has a good knowledge of menu and presentation standards. Be able to follow on orders from the bar and kitchen
• Ensure the restaurant checklist is properly filled and submitted
• Manage and assign duties to the restaurant and bar staff
• Record all transactions, prepare and share daily sales reports. Manage restaurant margins and costs within the budgets
• Manage costs and ensure they are in line with sales without compromising quality
• Manage the department in an entrepreneurial manner, looking for opportunities to generate more business at all times. Ensure sales are driven to the department’s full potential and budgets are adhered to.
• Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members. Train and ensure growth of Internal talents.
• Manage restaurant stock and inventory. Ensure the stocks are tallied on a daily basis.
• Any other duties that may be assigned from time to time.

REQUIREMENTS

• Must have achieved atleast a C+ or equivalent in highschool
• Must have a certificate in hotel management or its equivalent
• Should be a team player
• Should be able to multitask
• Should be able to work on weekends and night shifts
• Minimum of 3 years experience, preferably in a 4 or 5 star hotel

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RESPONSIBILITIES

• Conduct daily inspections of the property to ensure all assets are secure, record and report any preventive and corrective repairs and maintenance requirements to the Facilities & Property Manager for corrective action.
• Produce daily and weekly reports on a timely basis on maintenance issues to be communicated and escalated to the Facilities and Property Manager.
• Assume responsibility for the general security and safety of the property by supervising security company engaged, review security reports and daily occurrence books for accuracy and consistency and ensure all safety and security measures are maintained at a high standard and any issues are addressed as soon as they arise.
• Supervise any contractor engaged to undertake repair work on site by following the provided specification for each repair work. In cases of major repair works, liaise with the Facilities & Property Manager to ensure specifications are met.
• Remain available to fire and police departments on a 24-hour call basis in case of emergency.
• Maintain good relations and liaise with neighbors to resolve any reported issues.
• Foster good working relationships with regulators and key service providers to ensure understanding of regulation requirements and timely compliance response.
• To ensure that staff and outsourced personnel are adequately instructed in safety and welfare matters regarding their specific responsibilities.
• Ensure that all equipment on site is in good condition and report any faults or damages concerning the same.
• Monitor residents / tenants turnover and ensure all units are let out on timely basis.
• Review and approve all tenancy application files prior to move in, will a full due diligence as per policy.
• Organise all residents meetings and oversee overall implementation of estate rules and regulations.
• Any other duties that may be ascribed from time to time.

REQUIREMENTS

• A positive attitude and flexibility to handle diverse tasks including at odd hours.
• Demonstrate leadership capability with ability to work in a team dynamic.
• Outstanding problem-solving skills and ability to take decisions to ensure no bottlenecks on the work flow.
• Good interpersonal and communication skills.
• Must have a certificate of good conduct.
• Minimum of C+ in KCSE, though a University Degree is not mandatory.
• Ability to create strong professional relationships with key stakeholders.
• A minimum of one-year experience in estate management
• Covid -19 vaccination certificate

LEARNING OPPORTUNITIES

• The opportunity to be part of a young and dynamic team delivering efficient facility and property management services to landlords and/or residents of one of Cytonn's signature developments, Cytonn Apartments - Ruaka (The Alma) under Cytonn Properties Management Team. The position is advatageous for career growth, as an ideal opportunity of the candidate to grow into a Property Manager or Project Manager, given some of the key learnings into more of real estate dynamics.