Vacancies at Gulf African Bank

Are You A Seasoned Security Leader Ready To Make A Significant Impact?

• Gulf African Bank is searching for a dedicated and experienced Senior Manager, Security to champion our safety protocols and foster a secure environment for our valued customers and staff right here in Nairobi.
• In this pivotal role, you will be responsible for:

Strategic Security Leadership:

• Develop and execute the Bank’s comprehensive, enterprise-wide physical security strategy.
• Formulate robust policies and procedures covering access control, surveillance, guard management, visitor management, and secure cash movement.
• Proactively collect intelligence for the security and safety of Bank’s assets and for the mitigation of fraud incidents.

Operational Security Management:

• Lead and mentor our security team, ensuring all hired guards and Police Officers are fully conversant with and adopt the Bank’s high standards for security expectations and customer orientation.
• Oversee the management of all access controls, CCTV systems, alarms and the secure movement of cash.
• Oversee ATM, branches and vault security, including conducting periodic risk audits and emergency drills.

Fraud Prevention & Incident Response:

• Lead fraud risk assessment, detection and response strategies in close collaboration with Compliance teams.
• Conduct and supervise forensic investigations into internal fraud, employee misconduct and security breaches.
• Ensure thorough reporting, meticulous documentation and timely escalation of all incidents to management and relevant regulators.

Training & External Liaison:

• Develop and deliver comprehensive training programs for staff on fraud red flags, robbery protocols, whistleblowing and general workplace safety.
• Cultivate strong relationships and liaise effectively with law enforcement agencies, insurers, and regulators on major incidents or threats.

What you will bring:

• Proven Experience: Demonstrated leadership experience in a senior security management role, preferably within the financial services sector in Kenya spanning not less than 7 years.
• Strategic Acumen: Ability to develop, implement, and oversee comprehensive security strategies aligned with business objectives.
• Technical Proficiency: Strong understanding and hands-on experience with modern security technologies, including access control systems, CCTV, alarm systems, and cash management protocols.
• Investigative Skills: Expertise in conducting and overseeing forensic investigations with a keen eye for detail and strong analytical capabilities.
• Regulatory Knowledge: Thorough knowledge of relevant security regulations, compliance requirements, and reporting standards in Kenya. Sound knowledge of CBK guidelines and laws on fraud/security
• Leadership & Communication: Exceptional leadership qualities with the ability to inspire, train, and manage diverse security teams. Excellent verbal and written communication skills, capable of interacting effectively with all levels of staff, external partners, and authorities.
• Problem-Solving: Proactive and decisive problem-solver with a calm demeanor under pressure.

Education:

• Bachelor’s degree in Security Management/ Criminology/ Forensics or a related field. Certification in fraud examination (e.g. CFE) or investigation an added advantage.

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Job Purpose:

• Responsible for Tracking productivity, resource utilization and output quality, Measure efficiency, consistency, and standardization in operations.
• Focus on reducing errors and enhancing deliverable standards as well as Gauge how well operations support customer satisfaction and loyalty
• Continuous process improvement and Enforcement of compliance

Key Responsibilities:

Internal Business Processes

• Develop and implement internal control frameworks, policies, and procedures to ensure compliance with regulatory requirements and industry standards.
• Conduct internal control reviews to identify areas of potential risk, fraud, or non-compliance.
• Coordinate centralization and standardization of operational processes across the bank and in conjunction with other quality control functions of the bank
• Collaborate with departmental managers and process owners to address control deficiencies and implement corrective actions.
• Continuous Process Improvements and efficiencies in operations – Responsible for the delivery of day to day support, working with other stakeholders to provide technology solutions, process improvement efforts and standardization across the organization.
• Proactively reviewing Operational findings raised by Audit and Risk & Compliance department and ensure corrective action is taken and all issues are closed.
• Act as the Operations coordinator for all audits and examinations, including spot checks, and facilitate cordial relationship between operations and Audit and Risk
• Provide training and guidance to employees on internal control principles, policies, and procedure
• Prepare and present detailed reports on control deficiencies and remediation efforts
• Snap check: Independently conduct global snap checks, Departmental, branches, units on a monthly basis. Tracking, monitoring, and closure of control assurance findings arising from planned /Ad-hoc reviews.
• Tacking and Review of all organizational procedure manuals as applicable

Financial

• Revenue Assurance: Seal and Ensure no income leakage and any exemptions are escalated to various and relevant head of departments.
• Review of reconciliation of all relevant bank ledgers and suspense accounts.

Customer and Markets

• Ensure consistent and faster turn-around of service delivery within SLA -Continuous review of service level agreement in order to meet customer expectations.
• Maintain working relationships with other departments in order to retain niche and penetrate new markets.
• Champion/support initiatives that will simplify and attract business (all units to have).

Knowledge; Skills and Experience required for this Role

• University Degree from a recognized University.
• Minimum of 8 years’ experience in Bank Operations.
• Detailed knowledge of Banking procedures and International best banking practice.
• Excellent analytical and problem-solving skills
• Proficiency in core & other banking System.
• Proactively highlight opportunities for improving current processes and procedures.
• Identify change opportunities within own work/business unit that lead to improved business results.
• Ability to make decisions by assessing the importance, urgency and risk associated with each situation and taking
• actions which are timely and in the best interest of the Bank.