About the Opportunity
Inkomoko is seeking Regional Operations Director with previous experience scaling high-growth social enterprises. This newly established role requires a seasoned leader with multi-country experience. The successful candidate will be instrumental in building systems and enhancing operations across East Africa as the organization has a 20% annual growth rate. Specific responsibilities include:
Responsibilities
Strategic Leadership:
- Develop operational strategies that outpace organizational growth, staying a step ahead of our expansion needs in eight East/Central African countries with a tech-forward and innovative mindset.
- Work alongside regional directors to generate insights to support cross-departmental efficiencies and responsive operational strategies.
- Lead annual goal setting to push beyond previous standards, and monitor and evaluate the effectiveness of Inkomoko operations.
- Identify and mitigate operational risks, ensuring business continuity - own the business continuity plan
- Work closely with country Managing Directors and Regional Directors on budget planning, resource allocation, and financial management
- Implement robust monitoring and evaluation frameworks and work with our data team to create a tech platform to track progress/outcomes.
Systems and Policy Development:
- Design, develop, and implement practical and responsive operational systems, policies, and procedures with a focus on systems that can integrate into our existing tech platforms (e.g. Odoo, Slack, PowerBi Dashboards)
- Continual improvement mindset to revise SOPs and policies, staying abreast of industry best practices for efficiency and effectiveness in our operating settings
- Standardize processes across countries while allowing for local adaptations
- Ensure compliance with all regulatory requirements
Team Management:
- Recruit, train, and coach Operations Managers in each country for results
- Foster a collaborative and inclusive team culture that promotes innovation, accountability, and continuous improvement.
- Develop initiatives for team development and step-function improvements to match organizational growth
Admin & Procurement Oversight:
- Develop and implement a regional procurement strategy aligned with organizational social goals and objectives.
- Manage all organizational administrative systems including supporting office facilities, travel/transport, admin systems
- Update standard new office checklists and daily office management procedures; implement quality assurance processes to ensure all Inkomoko offices are on the same level of standard regardless of location
- Create standard guidelines on support staff (number, key tasks, and job function) and roll out to ensure all offices receive level of support based on number of staff
- Establish procurement policies, procedures, and best practices to ensure consistency and efficiency across all countries, and optimize supply chain.
- Promote sustainable and ethical procurement practices/policies, including responsible sourcing from diverse local suppliers and considering environmental and social impacts.
Minimum Qualifications
Successful candidates have already scaled social enterprise organizations, are adaptive, tech-forward, and creative. They are deeply committed to building a cohesive and inclusive team, and approach challenges with a growth mindset. We are not joking when we say we are fast paced – any successful candidate will not only be open to change for the sake of impact and efficiency, but they will also be adept change managers in a growing, diverse organization.
- Master’s degree in Operations Management, MBA, or a related field
- Minimum of 10 years of experience in operations management in a multi-country context in Africa
- Experience leveraging technology to scale
- Proven track record of strategic leadership and successful team management; used to leading change processes and leading strong, diverse, inclusive teams.
- Excellent leadership, highly communicative, with strong interpersonal skills.
- Strong communicator, with at least one East African language required, and English/French bilingual preferred
- Strong financial acumen and experience in budget management and resource allocation.
- Ability to deal with programmatic and operational complexity; impeccable judgment when details are scant, makes decisions that align with Inkomoko’s values and intended impact
- Results-focus. Process is important, but results are more so.
What You'll Get
This role is inside a high-growth, mission-driven social enterprise. By joining Inkomoko, you’ll access:
- Competitive salary, and potential KPI-based bonus
- Incredible company culture, including deep investment in your learning and growth
- Diverse colleagues and policies that show our commitment to equity and inclusion
- Talented, passionate, and committed team of colleagues across the region - with option/expectation to travel about 15% time.
- Ability to make a significant social impact to your community
- Health insurance, staff savings, parental leave, sabbatical, and more benefits.
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About the Opportunity
This is a new position for Inkomoko, with the mandate to develop and execute strategies to attract, hire, and retain top talent for Inkomoko. The role is essential for the success of our organization as it involves managing the recruitment and hiring process for all positions within Inkomoko, from entry-level to executive-level roles, with current and future needs in mind.
Reporting to the Deputy People & Culture Director, Talent & Innovation, the position responsibilities include:
Responsibilities
- Developing and implementing recruitment strategies to attract top talent: This involves working closely with hiring managers, organization leadership, recruiters, and the larger People and Culture team to identify staffing needs and develop plans to attract and retain top talent.
- Leading the employer brand and candidate experience: Develop and execute employer branding strategies to attract top talent and ensure a positive candidate experience throughout the recruitment process.
- Managing the recruitment process: Establish innovative and best-in-class processes for assessing talent, including screening criteria, interview formats, and analytical and technical tests and assignments. The Head of Talent Acquisition will oversee job postings, screening resumes, conducting interviews, and selecting candidates.
- Managing talent acquisition technology and tools: Supervise the utilization of applicant tracking systems, job boards, and other recruitment technologies to streamline the recruitment process, improve efficiency, and continuously evaluate new tools in line with our long-term strategy.
- Building relationships with key stakeholders: Build relationships with internal stakeholders, employment agencies, universities, and other external partners to support hiring goals.
- Developing and implementing onboarding and retention strategies: This involves working closely with the People and Culture team and department Directors to develop and implement onboarding and retention strategies to ensure that new hires are successfully integrated into the organization and that top talent is retained.
- Analyzing recruitment metrics: Tracking and analyzing recruitment metrics such as time-to-hire and candidate satisfaction to identify opportunities for improvement and make data-driven decisions.
- Team Leadership: Leading, inspiring, and developing the recruiting team to foster a collaborative and high-performing team environment.
Minimum Qualifications
- Bachelor's degree in Human Resources, Business Administration, organizational development, or a related field; Master's degree preferred.
- 8+ years of relevant work experience in talent acquisition & development on a senior level with an understanding of talent practices in East and West Africa.
- Strong well-rounded communicator – approachable, warm, honest, transparent, and able to manage up with confidence.
- Shows perseverance, personal integrity, reasonable objectivity, and good judgment.
- Proactive problem-solver with strong decision-making capabilities.
- Experienced in handling confidential information with discretion and sensitivity.
- Forward-looking thinker, who actively seeks opportunities and proposes solutions.
- Excellent interpersonal and stakeholder management skills with the proven ability to build strong relationships, influence outcomes, and gain respect as a trusted advisor.
- Proven success in implementing, executing, and scaling a recruiting strategy in a high-growth organization.
- Proven experience in designing and implementing complex processes during a period of change.
- Demonstrable commitment to justice, diversity, equity, and inclusion.
- Experience with ATSs and HRISs, and proficiency in data analysis and reporting.
- Fluency in English, with additional proficiency in French being an added advantage.
- Knowledge of HR best practices and employment laws.
- Certification in Human Resources (e.g., SHRM-CP, PHR) is a plus.
- Willingness to travel frequently.
What You'll Get
This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:
- Competitive salary, and a potential Performance-based bonus.
- Incredible company culture, including deep investment in your learning and growth.
- Deep commitment and work towards justice, diversity, equity, and inclusion.
- Talented, passionate, and committed colleagues and leadership across regions.
- Ability to make a significant social impact on your community.
- Generous health insurance, staff savings, parental leave, sabbatical, and more benefits.
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