Vacancies at Jubilee Insurance

Job Ref. No: JLIL 362

Role Purpose

• The role holder will be responsible for driving business growth, expanding market presence and strengthening Jubilee Life’s Retail Agency channel. The position focuses on identifying new business opportunities, enhancing relationships with key partners and executing strategies that support revenue growth and market expansion.

Main Responsibilities

Strategy

• Support the development and execution of the Retail Agency Sales strategy to meet business objectives and revenue targets.
• Analyze market trends, customer insights, and competitor activities to inform strategic direction.
• Identify new markets, customer segments, and partnership opportunities aligned to the company’s growth agenda.
• Provide strategic recommendations based on business intelligence and performance data.

Operational

• Implement sales plans, tactical initiatives and channel activities to achieve monthly and annual production targets.
• Coordinate with underwriting, operations, and product teams to ensure seamless onboarding and servicing of clients and agents.
• Maintain an updated pipeline through timely reporting, lead tracking, and opportunity management.
• Prepare and submit weekly, monthly and quarterly sales performance reports and forecasts.
• Ensure timely resolution of client and agent issues to enhance service efficiency.

Business Growth & Development

• Drive new business acquisition through targeted market engagement, networking and relationship building.
• Build and maintain strong, long-term relationships with agents, business managers, key clients and intermediaries.
• Grow the active agent base through recruitment, activation and continuous support.
• Develop compelling business proposals, presentations and pitches for clients and partners.
• Collaborate with marketing and product development to design initiatives that enhance channel performance.

Jubilee Life Brand

• Represent the company at industry events, trade shows, distribution forums, and community engagements to enhance brand visibility.
• Promote Jubilee Life’s value proposition to agents, partners, and customers across all interactions.
• Ensure that all engagements and communication uphold the company’s brand standards and customer experience expectations.

Corporate Governance

• Adhere to regulatory guidelines, internal controls, and compliance requirements in all sales activities.
• Ensure accurate and ethical documentation, reporting, and record-keeping across the sales cycle.
• Uphold company policies, business conduct standards, and Treating Customers Fairly (TCF) principles.
• Mitigate risks through proactive identification of compliance gaps and timely escalation.

People & Culture

• Team Leadership: Build and lead cross-functional teams, fostering collaboration, accountability, and high performance across diverse skill sets and departments.
• Retention KPI: Achieve a regrettable turnover rate below 5% annually within finance teams by promoting a supportive environment, career growth opportunities, and recognition.
• Employee Engagement Score (EES) KPI: Drive a 10% year-over-year increase in EES through team-building, transparent communication, and empowerment initiatives.
• Cultural Alignment Index (CAI): Attain the Company’s CAI target score by embedding Jubilee’s values (e.g., innovation, teamwork, excellence) into project execution and team dynamics.
• Skill Development: Provide mentorship and training to team members on departmental tools, techniques, and industry-specific knowledge, enhancing capability.
• Conflict Resolution: Mediate and resolve team conflicts or stakeholder disputes, maintaining morale and focus on project goals.
• Resource Advocacy: Advocate for team needs (e.g., additional resources, training) to senior management, ensuring departmental success and staff well-being.

Key Competencies

• Strong strategic thinking and commercial acumen.
• Proven sales ability with excellent relationship-building skills.
• Skilled in negotiation, influencing, and presenting business proposals.
• Clear, confident communicator with strong presentation skills.
• Customer-focused with a solutions-oriented mindset.
• Strong analytical and problem-solving capability.
• Effective networker with solid stakeholder management skills.
• Results-driven, disciplined, and self-motivated.
• Adaptable, resilient, and able to thrive in a fast-paced environment.
• Collaborative team player across functions.
• High integrity with strong compliance awareness.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Business Administration, Marketing, Insurance, Commerce, Economics or any related field.
• Certificate of Proficiency (COP).
• Diploma in Insurance.
• Professional Certification i.e., LOMA, AIIK/ACII.
• Master’s degree is an added advantage.
• 3–5 years’ experience in sales, business development, or relationship management, ideally within insurance or financial services.
• Proven ability to meet sales targets, manage agency/intermediary networks, build pipelines, and drive client acquisition.
• Solid understanding of life insurance products, distribution channels, and customer behaviour.

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Job Ref. No: JLIL 359

Role Purpose

• The role holder will play a crucial role in ensuring efficient and effective servicing of group life insurance policies, maintaining strong corporate governance practices, fostering a positive organizational culture and achieving key deliverables. The role holder will be responsible for managing the administrative tasks related to group life insurance policies, providing exceptional customer service to policyholders and ensuring compliance with regulatory requirements.

Main Responsibilities

Strategy

• With the guidance of the Team Leader – Group Life Servicing, execute the strategic plan for the group life servicing department aligned with the organization's overall objectives.
• Identify opportunities for business growth, market expansion, and product/service enhancements in the group life insurance segment.
• Conduct market research and analysis to identify emerging trends, competitive landscape, and customer needs, influencing strategic decision-making.
• Conduct financial analysis, identify cost-saving opportunities, and recommend strategies to improve profitability and operational efficiency.

Operational

• Scheme Administration: Handle the end-to-end administration of group life insurance policies, including scheme setup in ISF system, additional and termination of members in system. Prepare policy documents, endorsements, raise debit notes and follow up premium for settlement, Prepare medical letters for all members above FCL accurately and within the agreed timelines.
• Customer Service: Serve as the main point of contact for policyholders, brokers, and internal stakeholders regarding group life insurance policies. Respond promptly and professionally to inquiries, resolve scheme-related issues, and provide accurate and comprehensive information.
• Policy Renewals: Coordinate and manage the renewal process for group life insurance policies. Prepare renewal documentation, communicate renewal terms to policyholders, and ensure timely policy renewals.
• Claims Support: Collaborate with the claims department to facilitate the processing and settlement of group life insurance claims. Forward claim notification and all information received and provide support to policyholders throughout the claims process.
• Compliance and Documentation: Ensure compliance with internal policies, procedures, and regulatory requirements related to group life insurance. Maintain accurate and up-to-date policy records, documentation, and databases.
• Reporting and Analysis: Generate and analyze reports related to group life insurance policies, including scheme performance, that is renewal summary, claims experience, and customer satisfaction. Identify trends, insights, and areas for improvement.
• Relationship Management: Build and maintain positive relationships with policyholders and all stakeholders. Liaise with underwriters, actuaries and other internal departments to ensure efficient policy servicing and resolution of issues.

Corporate Governance

• Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects of group life insurance servicing.
• Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
• Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
• Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

People and Culture

• Cross-Functional Collaboration: Actively participate in cross-functional project teams to drive collaboration, innovation, and accountability across departments and the Group.
• Employee Collaboration Index: Participate in a minimum of 2 company projects per year with an 80% success rate and engage in at least 1 Group-wide project per year.
• Skills and Competency Development Index: 100% compliance with your training plan annually to support personal and professional growth, ensuring alignment with career paths and future challenges.
• Cultural Alignment Index (CAI): Attain the Company’s CAI target score by embedding Jubilee’s values (e.g.,
• innovation, teamwork, excellence) into project execution and team dynamics.
• Conflict Resolution: Address interpersonal or project-related conflicts constructively, maintaining team morale and focus on shared goals.
• Resource Advocacy: Communicate needs (e.g., tools, training, support) to supervisors to ensure personal and team success.

Key Competencies

• Excellent communication skills, both verbal and written.
• Strong customer service orientation with the ability to handle challenging situations.
• Attention to detail and ability to work with complex data and documentation.
• Analytical and problem-solving skills to address policy-related inquiries and issues.
• Ability to manage multiple tasks and prioritize workload effectively.
• Strong teamwork and collaboration skills.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Insurance, Finance, Business or any other related course
• Diploma in Insurance, LOMA/CII/IIK Qualification
• Minimum 1-2 years’ experience in a similar role
   

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Role Purpose

• The role holder plays a vital role in ensuring the smooth and efficient servicing of group life insurance policies. The role holder will be responsible for managing the administrative tasks related to group life insurance policies, providing exceptional customer service to policyholders, and ensuring compliance with regulatory requirements.

Main Responsibilities

Operational

• Account Review and Reconciliation. Carry out a detailed review of long-outstanding credit and debit balances. Verify entries, trace origins of discrepancies if any, and ensure accurate reconciliation of all identified accounts.
• Exception Analysis. Identify any exceptions in aged items within account balances, analyze underlying causes, and prepare concise summaries highlighting proposed adjustments or follow-up actions.
• Collaboration and Support. Work closely with internal finance and accounting teams to clarify outstanding items, confirm balances, and support resolution through documentation and evidence-based recommendations.
• Close out reconciled schemes. Ensure that all reconciled accounts are closed out by relevant and involved parties after satisfactory review.
• Perform any other related duties as may be assigned from time to time to support departmental objectives.

Corporate Governance

• Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects of group life servicing.
• Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
• Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
• Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

 People & Culture

• Cross-Functional Collaboration. Actively participate in cross-functional project teams to drive collaboration, innovation, and accountability across departments and the Group.
• Employee Collaboration Index. Participate in a minimum of 2 company projects per year with an 80% success rate and engage in at least 1 Group-wide project per year.
• Skills and Competency Development Index. 100% compliance with your training plan annually to support personal and professional growth, ensuring alignment with career paths and future challenges.
• Cultural Alignment Index (CAI). Attain the Company’s CAI target score by embedding Jubilee’s values (e.g., innovation, teamwork, excellence) into project execution and team dynamics.
• Conflict Resolution. Address interpersonal or project-related conflicts constructively, maintaining team morale and focus on shared goals.
• Resource Advocacy. Communicate needs (e.g., tools, training, support) to supervisors to ensure personal and team success.

Key Competencies

Excellent communication skills, both verbal and written.

• Strong customer service orientation with the ability to handle challenging situations.
• Attention to detail and ability to work with complex data and documentation.
• Analytical and problem-solving skills to address policy-related inquiries and issues.
• Ability to manage multiple tasks and prioritize workload effectively.
• Strong teamwork and collaboration skills.

Academic Background & Relevant Qualifications

• Bachelor’s degree in insurance, Finance, Business, or any other related course
• Minimum 1-2 years’ experience in a similar role
• Experience in Group Life servicing will be an added advantage.
   

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Job Ref. No: JLIL 361

Role Purpose

• The role holder will be responsible for building and maintaining strong relationships with corporate clients, brokers and intermediaries to drive business growth and retention in the group life servicing sector. The role holder will support dayto-day group life servicing operations, analyzing business processes, identifying operational and strategic needs and delivering data-driven solutions to Optimize performance, enhance customer experience and ensure compliance with regulatory standards

Main Responsibilities

Strategy

• Execute the strategic plan for the Group Life Servicing department under the guidance of the Team Leader.
• Conduct market research and analysis to identify trends, competition, and evolving customer needs.
• Perform financial analysis to identify cost-saving opportunities and recommend strategies to improve profitability and operational efficiency.

Relationship Management

• Client Relationship Management: Build and maintain long-term relationships with corporate clients, brokers, intermediaries, and medical service providers through regular meetings.
• New & Renewal of Schemes: Assist the Business Development team in obtaining data for onboarding new clients and supporting existing clients during renewal.
• Market Intelligence & Reporting: Monitor competitor activity, client feedback, and regulatory changes; provide performance insights and reports to management.

Operational

• Policy Renewals: Coordinate renewals, prepare documentation, and communicate terms, including renewal negotiations.
• Stakeholder Engagement: Liaise with underwriters, actuaries, and internal departments to ensure smooth operations.
• Customer Service: Act as the primary contact for policyholders and stakeholders; promptly resolve inquiries and issues.
• Claims Support: Facilitate claims processing and provide assistance to policyholders.
• Compliance & Documentation: Maintain accurate records and ensure regulatory compliance.
• Reporting & Analysis: Generate performance, claims, and customer satisfaction reports.
• Commission Payments: Ensure broker/agent commissions are processed within 3 working days of premium receipt.

Jubilee Life Brand

• Promote effective public relations and enhance the company’s corporate image in all client and intermediary interactions.
• Ensure clients experience a consistent, professional and high-quality service aligned with Jubilee Life’s brand values.

Corporate Governance

• Adhere to all regulatory requirements, internal policies, and standard operating procedures.
• Implement data protection and privacy practices to safeguard customer information.
• Participate in audits and address identified gaps promptly.
• Stay updated with Kenyan insurance regulations and industry best practices.
• Mitigate emerging business risks proactively.

People and Culture

• Cross-Functional Collaboration: Actively participate in cross-functional project teams to drive collaboration, innovation, and accountability across departments and the Group.
• Employee Collaboration Index: Participate in a minimum of 2 company projects per year with an 80% success rate and engage in at least 1 Group-wide project per year.
• Skills and Competency Development Index: 100% compliance with your training plan annually to support personal and professional growth, ensuring alignment with career paths and future challenges.
• Cultural Alignment Index (CAI): Attain the Company’s CAI target score by embedding Jubilee’s values (e.g., innovation, teamwork, excellence) into project execution and team dynamics.
• Conflict Resolution: Address interpersonal or project-related conflicts constructively, maintaining team morale and focus on shared goals.
• Resource Advocacy: Communicate needs (e.g., tools, training, support) to supervisors to ensure personal and team success.

Key Competencies

• Investment Management Expertise: Strong understanding of insurance investments, portfolio construction, and ALM principles.
• Financial & Market Analysis: Advanced ability to interpret market data, economic indicators, and financial models.
• Regulatory Awareness: Deep understanding of IRA and CMA investment frameworks.
• Risk Management: Skilled in identifying and mitigating investment and liquidity risks.
• Analytical Tools: Proficiency in Excel, Bloomberg, Morningstar, or equivalent portfolio management systems.
• Communication: Strong report-writing and presentation skills for diverse audiences.
• Ethical Integrity: High professional and fiduciary standards.
• Collaboration: Effective teamwork across Finance, Actuarial, and Risk functions.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Insurance, Finance, Business or a related field
• Diploma in Insurance, LOMA, CII or IIK qualification is advantageous
• 2-3 years’ experience in group life servicing, insurance operations or related roles.
• Proven experience in client relationship management and policy administration.
• Familiarity with insurance systems, compliance requirements and market research.
• Experiencing working in team-oriented roles and collaborating with multiple stakeholders

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Job Ref. No: JLIL 358

Role Purpose

• The role holder will support the Portfolio Manager in managing Jubilee Life’s investment portfolios by conducting financial research, market analysis and performance monitoring. The role holder will contribute to data-driven investment decisions, portfolio optimization and regulatory compliance, while collaborating with internal teams to ensure alignment with the company’s strategic objectives.

Main Responsibilities

Strategy

• Conduct in-depth market research and analysis to identify investment opportunities and trends in the Kenyan market.
• Support the development and implementation of investment strategies in line with the company’s risk appetite and long-term financial goals.
• Analyze macroeconomic indicators, interest rate movements, and capital market developments to inform investment decisions.
• Evaluate and provide recommendations on investment products and asset classes to support portfolio diversification and performance.
• Assist in preparing periodic investment performance reports for the Portfolio Manager, CFO, and Investment Committee.

Operational

• Perform financial analysis of potential and existing investments, including valuation modelling, risk assessment, and scenario analysis.
• Conduct due diligence on new investments, reviewing legal documents, financial statements, and assessing associated risks.
• Support the execution of investment strategies, liaising with traders, custodians, and fund managers to ensure timely and accurate transactions.
• Track portfolio performance against benchmarks and report discrepancies or improvement opportunities to the Portfolio Manager.
• Maintain accurate investment records, reconciliations, and documentation for internal and external reporting purposes.
• Collaborate with internal teams (Finance, Actuarial, Risk) to ensure investment activities align with company objectives.

Corporate Governance

• Ensure adherence to Jubilee Life’s investment policies, internal controls, and regulatory guidelines (Insurance
• Regulatory Authority, CMA, and other relevant frameworks).
• Support compliance with statutory reporting obligations and maintain audit-ready documentation.
• Stay updated on regulatory changes affecting investments and insurance operations.
• Identify and escalate potential investment risks or governance issues to the Portfolio Manager.

People & Culture

• Cross-Functional Collaboration: Actively participate in cross-functional project teams to drive collaboration,
• innovation, and accountability across departments and the Group.
• Employee Collaboration Index: Participate in a minimum of 2 company projects per year with an 80% success rate and engage in at least 1 Group-wide project per year.
• Skills and Competency Development Index: 100% compliance with your training plan annually to support personal and professional growth, ensuring alignment with career paths and future challenges.
• Cultural Alignment Index (CAI): Attain the Company’s CAI target score by embedding Jubilee’s values (e.g., innovation, teamwork, excellence) into project execution and team dynamics.
• Conflict Resolution: Address interpersonal or project-related conflicts constructively, maintaining team morale and focus on shared goals.
• Resource Advocacy: Communicate needs (e.g., tools, training, support) to supervisors to ensure personal and team success.

Key Competencies

• Strong investment research and market analysis skills, with the ability to interpret market trends, macroeconomic indicators, and investment opportunities to support portfolio decisions.
• Proficient in financial analysis and modelling, including valuation, scenario analysis, and interpretation of financial statements to assess investment performance.
• Ability to monitor portfolio performance, identify risks or gaps, and provide accurate and timely reports to support decision-making.
• Knowledge of Kenyan regulatory frameworks (IRA, CMA) and internal policies, ensuring compliance and adherence to governance standards.
• Analytical and problem-solving skills, with the ability to interpret complex data, assess risks, and recommend actionable solutions.
• Strong communication and presentation skills to convey investment insights to both technical and non-technical stakeholders effectively.
• Proactive and self-motivated, with the ability to work independently, prioritize tasks, and manage time effectively.
• Attention to detail and accuracy in financial analysis, reporting, and investment documentation.
• Professionalism, ethical integrity, and the ability to maintain confidentiality and fiduciary responsibility.
• Effective collaboration and teamwork skills, working seamlessly with investment, finance, actuarial, and risk teams, contributing to knowledge-sharing and a positive team culture.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Finance, Economics, Actuarial Science, Business Administration, or related field.
• Professional certifications such as CFA, CPA, or FRM are highly desirable.
• 3–5 years’ experience in investment analysis, asset management, or related roles, preferably within insurance or financial services.
• Proficiency in financial analysis, reporting tools, and Excel; familiarity with Bloomberg, Morningstar, or similar platforms is an advantage.
• Understanding of asset-liability management (ALM) principles and risk-adjusted investment performance is preferred.
• Demonstrated ability to provide insightful, data-driven recommendations to support portfolio optimization.

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Job Ref. No: JLIL 357

Role Purpose

• The role holder is responsible for steering the strategic direction, growth, and market positioning of the Group Life and Credit Life Business. This includes driving business development initiatives, identifying and converting opportunities, building strong client and intermediary relationships, and leading a high-performing team. The role holder will oversee Sales, Distribution, and Marketing of Group Life products while ensuring alignment with Jubilee Life’s strategic objectives and corporate standards.

Main Responsibilities

Strategy

• Develop and execute the strategic business development roadmap for the Group Life and Credit Life segment, expanding market share and strengthening competitive positioning.
• Identify, evaluate, and pursue new business opportunities—including partnerships, collaborations, and strategic acquisitions—to enhance growth.
• Conduct continuous market and competitor analysis to inform strategic planning and identify risks and opportunities.
• Collaborate with senior management to define strategic targets, aligning business development goals with Jubilee Life’s overall strategy.
• Monitor industry, regulatory, and market developments to guide long-term positioning of Group Life and Credit Life products.
• Provide strategic insights to management on product development, pricing, and market segmentation.

Operational

• Marketing & Branding Support. Provide marketing tools, training, and technical support to intermediaries to enhance Group Life and Credit Life product uptake.
• Client Acquisition & Relationship Management. Identify prospective clients and build strong pipelines within the Group life and credit life ecosystem. Build and nurture long-term relationships with key clients by understanding their needs and providing tailored solutions. Oversee preparation of presentations, proposals, and negotiations to secure new business. Ensure seamless client onboarding and efficient transition to the servicing and account management teams.
• Sales Operations & Performance Management. Track performance against targets, monitor the sales funnel, and provide regular progress reports. Ensure effective coordination with underwriting, actuarial, operations, and claims to support business acquisition and retention.
• Intermediary & Partner Management. Build and maintain productive relationships with brokers, intermediaries, and strategic partners. Collaborate with partners to co-create opportunities and coordinate joint business efforts.

Business Growth & Development

• Develop and implement business growth strategies to meet revenue targets and sustain year-on-year growth.
• Drive cross selling and upselling initiatives within existing client portfolios.
• Collaborate with product development teams to identify emerging market needs and design new or enhanced Group Life offerings.
• Monitor portfolio performance, assess profitability, and recommend corrective or improvement strategies.

Jubilee Life Brand

• Champion the Jubilee Life brand in all external engagements to strengthen market visibility and reputation.
• Ensure consistent brand messaging in all business development activities, pitches, and marketing materials.
• Represent the organization at industry events, conferences, and stakeholder forums.
• Promote high service standards that enhance client satisfaction and reinforce the Jubilee brand.

Corporate Governance

• Ensure full compliance with regulatory frameworks, industry standards, and internal policies.
• Uphold and enforce robust data protection protocols in line with statutory requirements and company policies.
• Participate in audits, risk assessments, and internal control evaluations, implementing timely corrective actions.
• Maintain adherence to the laws of Kenya, insurance industry regulations, underwriting standards, and company procedures.

People & Culture

• Team Leadership: Build and lead cross-functional teams, fostering collaboration, accountability, and high performance across diverse skill sets and departments.
• Retention KPI: Achieve a regrettable turnover rate below 5% annually within finance teams by promoting a supportive environment, career growth opportunities, and recognition.
• Employee Engagement Score (EES) KPI: Drive a 10% year-over-year increase in EES through team-building, transparent communication, and empowerment initiatives.
• Cultural Alignment Index (CAI): Attain the Company’s CAI target score by embedding Jubilee’s values (e.g., innovation, teamwork, excellence) into project execution and team dynamics.
• Skill Development: Provide mentorship and training to team members on departmental tools, techniques, and industry-specific knowledge, enhancing capability.
• Conflict Resolution: Mediate and resolve team conflicts or stakeholder disputes, maintaining morale and focus on project goals.
• Resource Advocacy: Advocate for team needs (e.g., additional resources, training) to senior management, ensuring departmental success and staff well-being.

Key Competencies

• Strong business development acumen with a proven record in the Group Life & Credit Life space.
• Exceptional relationship-building and stakeholder engagement skills.
• Strategic thinking and the ability to operationalize strategy effectively.
• Strong commercial, financial, and market awareness.
• Results-oriented with a strong focus on growth and revenue generation.
• Ability to translate market insights into actionable strategies.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Insurance, Finance, Business, Marketing, or related field.
• Diploma in Insurance.
• Professional certifications i.e., LOMA / CII / IIK.
• Master’s degree is an added advantage.
• Minimum 8–10 years’ experience in a similar role, with at least 4 years in leadership.
• In-depth knowledge of Group Life and corporate life products, regulations, and market dynamics.
• Demonstrated experience in implementing strategic initiatives and driving business growth.
• Proven experience managing high-value corporate accounts and negotiating complex Group Life contracts.
• Demonstrated ability to build and manage strong intermediary and broker networks, with evidence of driving sales through partnerships.
• Experience leading sales teams across multiple channels, including direct sales, brokers, intermediaries, and corporate relationships.
• Experience in designing and implementing go-to-market strategies, product launch plans, and market expansion initiatives.
• Experience in portfolio profitability management, including pricing reviews, retention strategies, and loss ratio analysis.