Vacancies at KCB Bank Kenya

Key Responsibilities

• Gathering and analyzing information, formulating, and testing strategic risk hypotheses, and developing and communicating strategic risk management recommendations.
• Overall liaison of strategic risk assessment template dissemination, engagement meetings, collation, and presentation.
• Cascade of independent strategic risk management reviews against approved plan and quarterly review of likelihood of meeting strategic objectives.
• Prepare monthly Strategic Risk Monitoring reports to EXCO and Senior Management, and half-yearly reports to the Board.
• Provide management of the overall strategic risk management review process, working in conjunction with responsible line leaders and champions
• Work with various internal stakeholders to manage strategic risk assessments, validation, and tracking for all units 
• Developing Strategic Business Impact Analysis and Vulnerabilities and the risks to the development and implementation of strategic plans.
• Monitor and advise on the effectiveness and performance of responsibilities related to Strategic Plan implementation by Business teams and Support function

Academic & Professional Qualifications

• Bachelor’s Degree from a recognized university (Required)
• Professional Qualifications: Any certification in Strategic Risk Management (Added Advantage)
• MBA in Strategic Management, Strategic Risk Management, or a similar field 

Experience

• Total Minimum Years of Experience: 5 years

Essential Experience:

• 5 years of Management Experience in Banking
• 4 years of Risk Management in Banking
• 3 years of Strategic Risk Assessment & Reporting
• 3 years of Stakeholder Management
• 3 years of Project Management
• 3 years of People Management

Desirable Experience:

• 2 years of Strategy Development

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KEY RESPONSIBILITIES: 

• Collaborate with marketing and sales to design and deploy merchant and customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital lending products / enhancements.
• Use customer insights and market deep knowledge to develop quick scale to value customer and merchant acquisition programs for all digital lending product innovations /and enhancements. 
• Leverage sales team insights to develop tactical product uptake campaigns and promotions toolkits to quickly scale digital lending customer numbers and usage growth numbers in line with business expectations.
• Work closely with CVM, CX and Product Managers to resolve customer journey pain points across customers, merchants, agents, and partners for new digital lending products / enhancements.
• In coordination with other stakeholders prepare and deploy go live launch kits and post launch reviews of new digital lending products in line with the banks innovation procedures and policies 
• Prepare and deliver new product launch kits / tool kits, execution materials and training manuals for deployment by the growth team.  
• Resolving any escalated customer issues to ensure customer satisfaction

The Person

For the above position, the successful applicant should have the following: 

• A Bachelor’s degree from a recognized university. 
• Professional qualification/Certification in CPA (K), Marketing, IT etc is an added advantage. 
• Master’s degree in Business Administration field is an added advantage. 
• 5 years’ work experience in the same or related role, with at least: -
• 2 years’ experience in Digital products & platforms
• 3 years’ experience in Business development and sales in fintech or financial services sector. 
• 2 years’ experience in Digital customer engagement 
• 1-year experience in User experience and customer journeys optimization is desired. 
• 2 years’ experience in Digital marketing / product management
• 3 years’ experience in driving revenue growth and commercial acumen
• 1-year experience in Project management is desired 

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Key Responsibilities:

• Lead the Strategic planning process including preparing budgets, estimates and forecasts in a timely manner and monitoring to ensure all costs are within budget. 
• Ensure compliance to regulatory requirements including submission of required returns to CMA 
• Preparation of monthly management accounts, quarterly board pack incorporating insights into the performance. This includes validating balances reported and providing analytical data for decision making.
• General Ledger Management; preparation of journal entries, monitoring and reconciliations of Bank accounts
• Treasury /Working capital management i.e. Efficient management of current assets (cash, receivables, inventory) and current liabilities (payables, accruals) and investment of excess funds.
• Supply chain management including payables, intercompany & tax – this includes compliance with expenditure controls, timely submission of tax, monitoring of payment GLs, intercompany reconciliation and supply chain management.
• Coordination of the annual audit process in liaison with external auditors and internal auditors and remediate significant deficiencies within the agreed timelines.
• Embed and implement robust controls and review processes through balance sheet reviews/substantiation to identify risk issues, track aged items and ensure closure and/or escalation of issues.
• Ensure adequate controls are in place for revenue assurance, expenditure and fixed asset cycles. Provide profitability positions for all cost/revenue centres. 
• Scanning the operating environment for legislative/ regulatory changes and preparing impact analysis that provide insights for decision making.
• Daily review of general ledger to ensure balances are properly accounted.
• Review of Bank balances, suspense accounts to ensure proper reconciliation and that they are adequately funded.
• Track business performance against budgets and provide insights on risks and opportunities to the business.
• Scan the operating environment to identify opportunities for business improvement
• Ensure the day-to-day activities for the Finance function

Qualifications & Experience

Required Qualifications:

• Bachelor’s Degree from a recognized university (Essential)
• ICPAK Practicing Member (Essential)

Additional Qualifications (Preferred):

• CISI/ICIFA Certification
• Trustee Development Program of Kenya Certification
• ICIFA Practicing Member
• Master’s degree in business or a related field

Experience Requirements:

• Total Minimum Experience: 5 years

Essential Experience:

• 2 years in Business Performance Analysis and Reporting
• 4 years in Financial Reporting (IFRS)
• 3 years in Stakeholder Management

Desired Experience:

• 2 years in Tax Reporting
• 3 years in People Management

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Job Description

• Primary role and responsibility is to oversee and manage the implementation of core banking system(T24) changes/enhancements of the organization.
• Leads design and development of initiatives/projects involving minor or major enhancements and upgrades of the core banking system (T24) including overseeing development of the technical specifications and application design criteria based on functional and non-functional requirements to meet the business needs.
• Researches and works with Group Enterprise Architecture teams to implement new technologies that will introduce efficiencies on the Core banking system and its periphery systems.
• Leads a team of highly skilled engineers to make changes/enhancements and to provide 3rd level support on the core banking system (T24).
• Ensures that the output by the core banking system team is aligned with other Enterprise, Application and data architects, providing holistic enterprise solutions.
• Manages the teams performance and nurtures skills that advances the the bank’s strategy and establishes a sustainable engineering practice.
• Research, evaluate and recommend new T24 products and technologies; perform proof of concept to determine business case and planning criteria for new investments.
• Ensures that all core banking system changes are fully documented and stored for reference by Technology Teams.

The Person

For the above position, the successful applicant should have the following: 

• Bachelor's degree in any computer related. 
• Professional qualification/Certification in Certification on Agile/Scrum, Certification on Oracle database, Certification on Unix/Linux, Certification on project management, Temenos Certification is an added advantage. 
• Master’s degree in any field is an added advantage. 
• 6 years’ work experience in the same or related role, with at least: -
• 5 years’ experience IT Banking Systems is desired.
• 3 years’ experience in IT Projects & Agile. 
• 3 years’ experience in Core banking system (T24) Enhancement /Development. 
• 3 years’ experience in Channels and Peripheral systems integrations. 
• 3 years’ experience in Java development is desired.

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KEY RESPONSIBILITIES

• Developing annual brand plans for differentiated complex and diverse product lines, as well as executing tactical initiatives for the products’ marketing in a seamless manner
• Working closely with the unit heads, product development teams and sales teams to achieve the business objectives whilst participating in projects driven by the respective business units 
• Develop and leverage on strategic partnerships to catalyze product branding, visibility and uptake across the target markets
• Stakeholder management: ensure quality relationship management with all stakeholders i.e; business partners and branding service providers for own area 
• Work collaboratively with the MCC teams to bring the approved marketing programs to life i.e. events, digital marketing, communications, PR support, etc.
• Responsible for budget planning, control and expense tracking of all projects to ensure they are delivered within budget, and within policy, to meet the objectives across their Business Units.
• Uphold the brand guidelines across the Group and all business units as well as all Bank’s touch points, communicating across the business as a champion of the company’s brand guidelines to secure brand identity and maintain brand integrity
• Reviewing and enhancing all communication materials and collateral within the business to ensure adherence and consistency to the overall Brand Positioning, Values and Identity Standards.
• Convening regular progress review meetings with advertising, media, PR and experiential agencies, to ensure tracking of all ongoing projects, and manage work progress on an ongoing basis.
• Regular performance tracking of marketing campaigns and activations against set KPIs e.g, sales numbers and value, monthly share of Voice (SOV) and compilation of reports on each activity that is circulated to the respective stakeholders
• Working with analytics to identify key consumer insights to strengthen the development and execution of brand campaigns while ensuring delivery against the overall bank strategy; Utilize research reports such as Brand Tracker, Usage and Attitude surveys and product specific surveys to inform and develop marketing plans.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Acdemic & Professional

Education 

• Bachelor’s Degree
• Any relevant Field RQ

Professional Qualifications

• CIM AA
•  Master’s Degree Marketing/Business Management DE

Experience

• Total Minimum No of Years’ Experience Required 5

Detail Minimum No of Years Need Type[1]

• Marketing/Brand Management  5 RQ
• Marketing Agency management 4 RQ
• Communications & presentation skills 3 RQ
• Marketing campaigns  5 RQ
• Product Development  4 DE
• Digital Marketing  3 DE
• Budget Management 3 RQ
• Leading & Managing Teams 2 RQ

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KEY RESPONSIBILITIES

• Development and execution of marketing plans for assigned business units under MSME Banking 
• Working closely with the unit heads, product development teams and sales teams to achieve the business objectives whilst participating in projects driven by the respective business units supported.
• Develop briefs for campaigns and engagements in line with the business and brand objectives
• Working with partner agencies and suppliers to ensure timely execution of promotional projects and campaigns with the aim of achieving the business and brand objectives and implement an internal marketing plan.
• Regular performance tracking of marketing campaigns and activations against set KPIs e.g, sales numbers and value, monthly share of Voice (SOV) and compilation of reports on each activity that is circulated to the respective stakeholders
• Carry out competitor advertising and industry trends and prepare monthly reports with recommendations to the line manager
• Monitor assigned budgets and reconciling the same on a monthly basis with Finance whilst ensuring all projects are delivered within budget, and within policy, to meet the objectives across their Business Units
• Stakeholder management: ensure quality relationship management with all stakeholders i.e; business partners and branding service providers for own area 
• Working with analytics to identify key consumer insights to strengthen the development and execution of brand campaigns while ensuring delivery against the overall bank strategy; Utilize research reports such as Brand Tracker, Usage and Attitude surveys and product specific surveys to inform and develop marketing plans.
• Act as the brand custodian in own area by monitoring the continuous implementation of the Brand Standards across all assets and consumer facing touch points

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education 

• Bachelors’ Degree
• Any relevant Field RQ

Professional Qualifications

• CIM AA
•  Master’s degree MBA AA

 Experience

• Total Minimum No of Years’ Experience Required  4

Detail Minimum No of Years Need Type[1]

• Brand Management 4 ES
• Portfolio Management 3 ES
• Managing teams 1 DE
• Agency Management 3 DE
• Project Management 2 ES
• Communication & Presentation Skills 3 ES

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Key Responsibilities:

• Market Intelligence and Competitive Analysis: Analyze trends, market dynamics, and competitor strategies within the SAHL & Consumer Banking  ecosystem, sharing insights with the strategy office and business units to drive informed decision-making.
• Commercialization Strategy Development: Craft and implement commercialization strategies tailored to the SAHL & Consumer Banking  ecosystem, focusing on payments, credit, and fintech innovations to maximize ecosystem value.
• Unified Sales and Service Approach: Collaborate with various business units, including Corporate Banking, SME Banking, and Treasury, to develop a cohesive sales strategy that integrates all SAHL & Consumer Banking  offerings.
• Customer Onboarding and Integration: Design and implement seamless onboarding programs for customers within the SAHL & Consumer Banking  ecosystem, ensuring smooth integration into the value chain and enhancing customer experience.
• Ecosystem Business Planning: Lead business planning for the SAHL & Consumer Banking  sector and sub-segments, aligning strategies with Relationship Managers and ensuring that all initiatives support the overall business objectives.
• Product and Service Bundling: Coordinate cross-functional efforts to bundle digital financial services, such as payments and credit products, into comprehensive solutions that meet ecosystem needs.
• Business Development: Identify and explore new business opportunities within the SAHL & Consumer Banking  ecosystem, working closely with Relationship Managers to acquire new clients and build strong relationships with key industry stakeholders.
• Tailored Financial Solutions: Collaborate with product teams to develop innovative, Technology-Driven Financial Solutions Tailored To The Needs Of Different SAHL & Consumer Banking  ecosystem participants, with a focus on value-based pricing and rapid adoption.
• Performance Metrics and KPIs: Work with the strategy division to establish and monitor KPIs and performance targets, ensuring alignment with the bank's overall strategic goals and implementing revenue-sharing mechanisms where applicable.
• Credit Risk Management: Partner with the Risk Function to develop a value-chain approach to credit risk assessment and management, utilizing SAHL & Consumer Banking  data to streamline the credit process and enhance decision-making.

MINIMUM REQUIREMENTS

Education

• Education     Bachelor’s degree    Bachelor’s degree in any relevant area     RQ
• Professional Qualifications    Any relevant field    AA     
• Master’s degree    Any relevant field    AA     

Experience

• Total Minimum No of Years’ Experience Required     6

Detail    Minimum No of Years    Need Type[2]

• Sales and business development    6    ES
• Relationship and stakeholder management    6    ES
• Ecosystem banking    3    ES
• Management reporting and presentation    3    ES
• Project management    3    DE
• SME or Islamic Banking , Consumer Banking     5    DE
• Business (performance) analysis    2    ES
• Financial analysis    2    ES
• Credit/lending     2    DE
• Banking operations    2    DE