Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.
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Brief Description
The candidate will ensure world class standards of the cabin and IFE systems for guest satisfaction and revenue growth.
Detailed Description
Principal Accountabilities (Responsibility)
- Serviceability - Deliver both cabin & IFE serviceability at 100% to delight our guests and internal customers. Align manpower, materials, method and machines.
- Productivity- Track staff productivity to attain 100 % utilization of available manpower resource.
- Quality standards - Deliver cabin quality standard as per the non-technical product audit findings.
- Safety & staff engagement - Drive Safety Management System (SMS) & risk awareness through team self-audits and meetings.
- Control cabin overhead costs - Review & update Standard Operating Manuals (SOMs) to identify and reduce process wastes.
- Improve troubleshooting skills- by coaching and mentoring technicians to reduce No fault Found (NFF) and drawn not used (DNU)
- Daily compliance of the bill of works for 100% task execution with nil task deferrals.
Job Requirements
Qualification (Minimum)
- DUAL LICENCED and current in all mandatory KCAA/EASA courses.
- Engineering Diploma or relevant engineering course from recognized institution.
- Approvals on two aircraft types, IFE systems and passenger seats.
- Has completed required mandatory online recurrent trainings.
- EASA B1/B2 license.
- 10 years in aircraft and Cabin/IFE maintenance.
- Safran /Zodiac seats maintenance.
- Panasonic IFE maintenance.
- Knowledge on stretcher removal/installation.
- Knowledge on KCAA/EASA/FAA/KQ procedures.
Additional Details
Other Skills
- Influencing and management skills. ·
- Ability to monitor, record and investigate non-routine, long term defects and recurring defects.
- Knowledge on aircraft residual disinfection.
- Adaptability/Decisiveness.
- Interpersonal Skills.
- Stress Management.
- Organizational Skills
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Brief Description
The candidate will ensure Heavy maintenance activities/Projects are defined, planned and executed to meet company business, aviation authority and third-party requirements in the assigned area.
Detailed Description
Principal Accountabilities (Responsibility)
- Develop and implement new planning & programs activities within the section.
- Analyze historical data to improve the processes / products of the section.
- Create and update Heavy maintenance plans (incorporating painting and main components changes like landing gears, APU and engines) and providing the costs of required resources for use in technical department budget preparation.
- Ensure that Manpower capacity planning (Forecasting, Budgeting and Scheduling) requirements are defined to support Maintenance Work program.
- Assess and develop proposals for outsourced and 3rd party maintenance contracts.
- Act as technical representative to MRO when maintenance work is outsourced and act as team leader on behalf of manager technical planning responsible for executing contracts on outsourcing checks/ components/ aircraft leases.
- Ensure that all maintenance checks are planned and executed as per the company approved Aircraft Maintenance Program and any other relevant documentation.
- Prepare reports and charts for heavy maintenance pre-input, progressive closure and resources availability to the Business.
- Ensure the Aircraft Systems and Cabin is maintained to the highest standard as required to achieve Kenya Airways’ goal.
- Participate in investigations for Quality Lapses and support remedies in accordance with company procedures.
- Lead and develop Planning Engineers and other junior staff to ensure that they understand and follow company and legislative requirements, procedures and processes.
Job Requirements
Qualification (Minimum)
- Graduate engineer from a recognized university (mechanical, aeronautical electrical/electronic).
- Planning courses.
- Knowledge of a database software/MRO system.
- A minimum of 5 years relevant experience in maintenance/engineering, of which 3 years in technical planning or similar department.
- Experience in maintenance programs and/or production planning & control.
- Proven experience in managing aircraft delivery/redelivery or other relevant projects.
Additional Details
Other Skills
- Demonstrated computer skills.
- Teamwork.
- Committed to success.
- Responsible decision-making skills.
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Brief Description
The candidate will be responsible for the core activity of the Engineering Services organisation, ensuring strategic development and management of fleet safety, operational reliability, technical standards, compliance with regulatory requirements, and a cost-effective operation and maintenance of the fleet through provision of technical and commercial management. He/she will develop long term direction and scope of the organisation to ensure profitability and growth, driving organizational and operational efficiency value at optimum cost. He/She will also be responsible in managing key business relationships with major OEM and MRO providers, and Engine Leasing companies, and providing strong leadership in the identification, evaluation, and pursuit of new supplier support opportunities for the business.
Detailed Description
Principal Accountabilities (Responsibility)
- Develop internal procedures and policies to bring about a continuous improvement in working practices and key performance criteria in line with industry best practice and KQ brand and people management principles.
- Define and implement a full range of business process and systems support tools that will ensure an effective maintenance plan can be followed.
- Ensure all business processes and procedures are detailed in the Department Procedures or Local Instructions as appropriate.
- Develop the long-term direction of the organization and to ensure profitability and growth, driving productivity and efficiency and ensure that staff numbers and supplier support plans are optimized to reflect fleet size and volume.
- Contribute to the development of annual business plans that increase profitability and shareholder value and be fully responsible for the development and execution of the Engineering Services plan.
- To define and manage overall departmental budget.
- Plan and organize medium (3 to 5 years) and long term (5 to 10 years) maintenance strategies for the aircraft fleets with a firm focus on life cycle cost management.
- To develop manpower and capital budgets in line with the needs of the business.
- In liaison with HR attract, hire, develop and retain the best possible team ensuring that there is an outstanding group of employees with a common vision, sense of purpose and shared values who will focus on superior levels of quality, productivity, and customer satisfaction.
- Drive a high-performance team to ensure all outputs and deliverables are met in line with KQ’s long term and strategic goals.
- Full accountability of decisions within the Engineering Services remit and full accountability of ensuring effective cross-functional and collaborative leadership at the Executive Committee and Senior Management Teams.
- Lead and direct the management team providing a multi-disciplinary team to support the operational and engineering departments across the division Lead, direct, motivate and develop the Engineering Services team to ensure that the agreed standards of performance and contribution are successfully achieved, whilst ensuring all staff receive performance assessments and clear objectives set.
- Set departmental engagement in line with KQ and the Engineering & Maintenance division’s objectives.
- Conduct regular one-to-one and team meetings with all direct reports. Regularly communicate corporate and Engineering & Maintenance strategy and performance to staff in line with a departmental communication plan.
- Take personal responsibility for issues of poor performance, disciplinary and staff conduct. Ensure that decisions are in line with company HR policy and take account of all possible outcomes associated with decision making.
- Develop communication strategies while managing relationships with all Airline departments and outside companies, holding key relationships at a Senior Level with Aircraft/Engine manufacturers, MRO Service Providers and Engine Leasing Companies.
- Ensure assessment of supplier’s assets and capabilities with respect to overall business strategy, determination of what activities to engage in with different suppliers, and planning and execution of all interactions with suppliers, in a coordinated fashion across the relationship lifecycle to maximize the value realized through those interactions.
- Ensure Supplier management plans to deliver value created by contracting is realized (and get a bit more), and benefits include increased visibility into our supply base (reducing risk), increased quality in products and service provided and alignment of our suppliers with KQ processes and corporate goals.
- Setting fleet management strategy for asset modifications, integrated maintenance programmes and reliability, and maintenance / work scoping policies to ensure high quality and fully optimized life cycle cost management that matches the fleet operating plans.
- Support the development of a cost effective and integrated maintenance planning strategy aligned to KQ asset growth that will exploit maintenance planning opportunities worldwide and with all external providers, whilst achieving full regulatory and compliance standards.
- Ensure that the MIS functionality is used to full effect at all times to carry out the functions of the department and that the system is fully integrated into the department business processes.
- Ensure the aircraft cabin and external appearance meets world class standards.
- Ensure processes are in place to continuously minimize aircraft maintenance ground times.
- Develop systems and processes to improve check preparation and control, and optimum productivity.
- Ensure quality of maintenance performed for third party customers guarantees no warranty claims from Kenya Airways.
- Ensure that all regulatory and legal requirements, statutory responsibilities, and directives pertaining to the department activities are in compliance and that the highest levels of technical standards, safety and reliability are maintained.
- Ensure the provision of an efficient and effective Information Service and Airworthiness Records Management function to ensure compliance with the requirements of the KCAA and other regulatory authorities and lease condition compliance.
- In conjunction with HR attract, hire, develop and retain the best possible team ensuring that there is an outstanding group of employees with a common vision, sense of purpose and shared values who will focus on superior levels of quality, productivity, and customer satisfaction.
- Drive a high-performance team to ensure all outputs and deliverables are met in line with KQ’s long term and strategic goals.
- Full accountability of decisions within the Engineering Services remit and full accountability of ensuring effective cross-functional and collaborative leadership at KQ BLT and Senior Management Teams.
- Lead and direct the management team providing a multi-disciplinary team to support the operational and departments across the division.
- Lead, direct, motivate and develop the Engineering Services team to ensure that the agreed standards of performance and contribution are successfully achieved, whilst ensuring all staff receive performance assessments and clear objectives set.
- Ensure individuals take responsibility for self-development and training, ensuring that all technical, recurrent, professional, and commercial training requirements are defined, planned, and implemented in order to maintain and build the technical knowledge and skills, and to ensure that regulatory requirements are met.
Job Requirements
Qualification (Minimum)
- University Degree in Engineering (Mechanical, Aeronautical, Electrical/Electronics, Mechatronics or equivalent) with first class honors or an upper second-class honor.
- Over Ten (10) years’ progressive experience, coupled with four years of active aircraft maintenance experience and a minimum 4 years’ experience in aircraft maintenance whilst holding a management position(s).
- A master’s degree in engineering is an added advantage. · Understanding of Project Management methodology.
- Understanding of basic legal precepts.
- Working knowledge of current airworthiness regulations.
- Demonstrated knowledge in managing complex maintenance operations.
- Knowledge of KCAA/EASA/FAA requirements and Kenya Airways procedures.
- Possess training credentials on various discipline related aircraft standards, regulations, policies and procedures.
- Must be able to analyze, forecast and challenge logic of events.
- Experience of managing outsourced operations
- Commercial awareness / Financial Management.
- Knowledge of EASA approvals and certification processes will be an added advantage.
Additional Details
Other Skills
- Responsible decision-making skills.
- Influencing & Management skills.
- Negotiation skills to benefit the company.
- Excellent Communication Skills (written and verbal).
- Knowledge of computer systems in use in technical department
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Brief Description
The candidate will provide guidance for new systems and enhancements to existing systems/applications, and insights to key stakeholders to plan, direct and coordinate activities for provision of aviation support services. Develop insights and understanding of the market for the MRO including growth opportunities. To ensure that strategic inventories, Tooling & ASE control processes are in place to enable operational and maintenance continuity. Takes a co-coordinating lead, working closely with internal and external parties to ensure supply of materials is in place to satisfy maintenance requirements. Able to deliver efficient, effective, and flexible solutions to meet maintenance requirements. Develop coordinates and plan warehouse storage and distribution strategies for all technical materials, Equipment and Tools to ensure an effective business support through timely availability of materials and spares. Ensure all corrective maintenance activities are responded to and completed by the outsourced facility maintenance contractor, within agreed contractual Service Level Agreements (SLAs), by monitoring output performance, chairing regular performance review forums. Technical asset management through running of day-to-day sub -ledger. Day to day management of all materials in outstation and outsourced consignment globally.
Detailed Description
Principal Accountabilities (Responsibility)
Strategy and Development
- Contribute to the creation and implementation of best practices in inventory control vision, strategy, policies, processes, and procedures to aid and improve operational performance.
- Develop tactical and operational plans in support of Departmental strategic directions.
- Develop and implement materials movement transaction processes for all KQ inventories that ensure timely, accurate and complete recording of materials related business operational costs across the business functions for an effective and efficient cost structure and management accounts reporting.
- Develop and coordinate implementation of stock management policies and procedure guidelines for all Company inventories across the network and devise a revision mechanism that guarantees business development strategies are adequately aligned with such policies to promote growth.
- Support function (third party Maintenance/Business).
- Developing of asset management framework.
General and Task Management
- Maintain receiving, issuing and transportation operations by initiating, coordinating, and enforcing company policies and procedures.
- Develop and implement measures that ensure that all aircraft spares, tools, and materials received comply with specifications and airworthy documentations in the Acceptance, Storage, Control, Security, Handling and Delivery as per KCAA and KQ requirements whilst ensuring that the data is correctly recorded in the OASES system.
- Controls inventory levels by conducting cycle counts and other physical counts as needed. Ensures that all results are properly reconciled with OASES data.
- Monitoring the contracted consignment stocks and ensuring timely inventory reconciliation and reporting.
- Ensuring effective and efficient distribution system of Technical Materials to 3rd Party MRO clients.
- Implementation and management of free-trade zone operations in the bonded warehouse.
- Continuously design, develop and implement flexible solutions to aid business efficiency, drive process improvements and add value.
- Ensure strategic and operational information, reports and metrics are available to share with others in the business as and when required.
- Report on achievement of targets and identify any corrective action.
- Maintains physical condition of warehouse by planning and implementing new design layouts, ensure regular repair and maintenance, to create a conducive working environment for staff.
- Monitoring material movement in the outstation.
- Independently makes decisions on strategy and policy as guided by KQ policies and procedures.
People Management
- Manage, coach, and develop a high performing team that meets agreed objectives, and which delivers best practice results, added value and continuous improvements.
- Ensure planning for leave days, staff training, appraisals, hiring of new employees and their orientation, employee performance appraisals, coaching and mentoring front line supervisors.
- Set departmental objectives/KPIs and review and assess ongoing performance of direct reports.
- Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of self, staff, and visitors.
- Monitoring the performance of contracted staff and ensuring agreed targets are met.
Relationship Management
- Collaborate with internal and external stakeholders to forecast, plan, and facilitate on-time materials availability as and when required avoiding disruption to maintenance.
- Take lead on internal and external relationships to ensure consistent, timely and effective communication regarding material availability.
- Work with cross functional teams to deliver effective solutions.
- Liaise with stakeholders on product change requests and review and communicate the impact on material availability and schedules.
- Support new business initiatives and projects and contribute to review meetings and change process. Ensure effective implementation takes place relating to the changes.
- Contribute to supplier meetings and negotiations to ensure demand for materials is met.
- Resolve supplier concerns and evaluate supplier performance in conjunction with members of the materials management and procurement team.
- Work closely with the purchasing team to ensure purchasing strategies are maximized.
Self-Management
- Comply with the Health, Safety and Environmental Policies.
- Support, encourage and develop team.
- Proactively contribute to creating a good team atmosphere.
- Is resilient, optimistic and open to change.
- Self-starter and able to motivate others.
- Flexible and works well under pressure.
Budget and reporting
- Develop and implement the annual budget for Technical Stores.
- Prepare management reports to support decisions on a regular basis.
- Approve and review all freight invoices to ensure proper billing for services received, review and dispute when necessary any charge backs and/or unforeseen accessorial charges.
- Review and approve freight invoices through checking for fairness, accuracy, and conformity with contracted terms to ensure proper billing for services received.
Contract Development and Management
- Working in conjunction with other stakeholders to develop, maintain and manage contracts with suppliers for improved materials availability.
Process Development and Improvement
- Continuously evaluate functional capability of the aircraft MRO system (OASES) to optimize business information exchange for better planning and operational purposes.
- Liaise regularly with Material Planning to continuously develop and review an aircraft materials stock holding policy to ensure adequate and cost-effective inventory holdings are achieved.
- Develop continuous process improvement initiatives for Technical Stores such as KQ Way.
Job Requirements
Qualification(Minimum)
- A University Degree in Engineering/Procurement/Business Management.
- CIPS Level 6 Professional Diploma in Procurement and Supply (MCIPS) or equivalent.
- 7 years’ experience in aviation with minimum of which 3 years in Supply chain operation or in material management position.
- Experience of managing outsourced operations. .
- Expert knowledge and understanding of a variety of aviation processes, component handling and supply chain management.
- Knowledge of asset management.
- Working experience within an airline Technical or Supply Chain department with respect to Storekeeping or Ability to understand Parts certification, Company Publications such as Shelf Life Manual and TPM, HSE manual, Familiar with EASA, FAA and KCAA regulations.
- Member of KISM and a valid practicing license.
- Dangerous Goods Regulation qualified added advantage.
- Strategic thinking and business understanding.
- Proficiency in computerized inventory control system.
- Commercial and financial acumen.
- Proven management skills with the ability to optimize team performance and development.
Additional Details
Other Skills
- Flexibility.
- Excellent interpersonal skills.
- Highly skilled communicator with the ability to form and maintain good relationships internally and externally.
- Proven analytical, planning, and problem-solving skills.
- Unquestionable integrity and ethics.
- Experience of delivering results through cross-functional working.
- Strong interpersonal, negotiation and influencing skills.
- Results orientated and organized with the ability to plan and deliver against deadlines.
- Excellent attention to detail.
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Brief Description
The candidate will ensure world class standards of the cabin and IFE systems for guest satisfaction and revenue growth.
Detailed Description
Principal Accountabilities (Responsibility)
- Cabin serviceability- Close planned maintenance tasks and send serviceability status daily.
- Cabin ADDs – All ADDs raised to have correct part numbers, shortage and linked in OASES. Less than 7% troubleshooting ADDs of the total count and less than 8% ground time ADDs.
- Cost –Optimization of consumables, Panasonic and Zodiac parts, ordering required parts only and adherence to the leave roster.
- Attendance and safety – adhering to hub control roster, identify near misses and OTI’s.
- Reporting incidents/accident occurrences as per the company procedures.
- Loading and offloading portable WIFI servers and batteries after every flight.
- Carrying out planned maintenance work as per the daily bill of works.
- Accurately recording and signing off maintenance tasks carried out.
- Performing BITE offloads and carrying out the recommended actions from the DART review.
- Have Safran seats maintenance approvals.
- Have Panasonic inflight entertainment systems approvals.
- Load new IFE media content within the stipulated timelines.
- Resolve blocked and restricted seats within the stipulated timelines.
- Competent in stretcher removal/installation.
- Competent in Galley inserts maintenance.
Job Requirements
Qualification(Minimum)
- Diploma in engineering or equivalent.
- A-rating approvals.
- Safran seats and Panasonic IFE approvals.
- Single or Dual AMEL.
- 5 years of cabin maintenance.
- Knowledge of KCAA and KQ procedures
- Be current in all mandatory trainings
Additional Details
Other Skills
- Interpersonal skills.
- Multi-tasking.
- Initiative/perseverance.
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Brief Description
The candidate will co-ordinate the finance function at the station and to facilitate updating of financial records incompliance with management policies and procedures, and local regulatory requirements and financial reporting best practices and standards.
Detailed Description
Principal Accountabilities (Responsibility)
- Prepare and balance daily sales returns in the prescribed format and form, deposit/bank daily sales in compliance with Treasury policy.
- Raise cash receipts and upload/ submit copies of return/reporting forms to Head office to facilitate prompt reconciliation
- Allocate, reconcile, and clear outstanding counter cash transactions on a daily basis.
- Reconcile petty cash balances to physical cash held to ensure no loss and to ensure Station is optimally funded to meet daily operating needs.
- Validate and authenticate stations petty cash expense claims and ensure proper supporting documentation and approval as per company policy before processing payment.
- Promptly scan and submit authenticated and validated supplier invoices to Head office for settlement to ensure suppliers are paid by due dates to avoid late payment penalties and impairment of the company’s reputation.
- Check and validate all Direct Operating Costs invoices to contract rate and operations statistics before submitting them to Head Office.
- Receive, validate and in liaison with the sales offices, promptly process customer/guest ticket refund claim.
- Process customer invoices, match to LPOs and dispatch fully matched invoices and statements promptly to the customers.
- Follow up station’s debtors for payment to ensure debts are collected as per credit policy and that credit limits are not exceeded.
- Follow tax guidelines to ensure full compliance for all transactions processed at the station.
- Ensure all station purchases are as per company’s procurement policy – supported by approved quotes and or contract to ensuring that the company gets value for money.
- Co-ordinate audits at the station - statutory audits, internal and external audits, and ensure timely closure of any audit items/findings.
Job Requirements
Qualification (Minimum)
- Bachelor of Commerce (Accounting) or related business degree from a recognized University and CPA part 1 OR,
- Full CPA and pursuing undergraduate business degree.
- Airline experience would be an added advantage.
- 2 years relevant accounting experience in a commercial environment.
Additional Details
Other Skills
- Proficiency in MS Office applications.
- Proficiency in English (spoken and written).
- Good analytical skills.
- Practical working experience in use of accounting packages.
- Responsible and reliable.
- Proactive and result oriented.
- Attention to details.
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Brief Description
Responsible for ensuring that Customer Excellence Center operations and workflow procedures are in place and adhered to, to maximize staff productivity and work efficiency. The role will support the Customer Excellence Center teams in various Man-power planning and administrative tasks. The role will liaise with the Quality Assurance team to ensure that the Customer Excellence Center agents are adhering to the set standards, procedures and policies of Kenya Airways while offering the highest-level of service. The role will coordinate with the IT department to ensure maximum System availability of Customer Excellence Center systems and work stations. Responsible for Customer Excellence Center Performance management reports & insights on service improvement as per industry standards and global trends.
Detailed Description
Principal Accountabilities (KeyPerformance Area)
- Responsible for resource planning and allocation of manpower , stationery and equipment: Monthly Roster planning.
- Responsible for staff leave management, ensuring that all leave requests are applied and approved on iPride prior to staff proceeding on leave.
- Ensure all Workstations within the Customer Excellence Center are fully functional in liaison with Information Technology desk and Properties Departments
- Ensure all staff have the necessary tools and security access to perform their daily tasks in liaison with HR and stakeholder departments.
- Support the induction of new staff/interns at Customer Excellence Center
- Perform continuous audits on staff availability and attendance and flag deviations to Customer Excellence Center Management.
- Plan for training slots in liaison with the Quality and Training Manager.
- Review and document SOP’s and processes to enhance Customer Excellence Center operations and maintain high quality delivery of work.
- Tallying of daily, monthly, yearly Customer Excellence Center team performance and delivery of management reports on the same
- Coordinate on budgets and ERP requisitions in liaison with the Manager of the Customer Excellence Center
- Oversee projects within the Customer Excellence Center
Job Requirements
Qualification(Minimum)
- Degree or Equivalent in a related field
- Customer service professional
- Minimum of 6 years’ experience in the airline or contact centre operations industry 3 of which must have been in a supervisory role.
- Project management and Planning will be an added advantage
- Knowledge of Contact Center operations is an advantage
Additional Details
- Excellent Planning and organization skills
- Excellent demonstrable knowledge of Customer Excellence Centre SOPs
- Excellent written and verbal communication skills
- A team player with strong interpersonal skills and a positive attitude
- Strong organizational skills
- Strong analytical skills
- Problem-solving skills.
- Good report writing skills.
- Computer literacy
Method of Application
Use the link(s) below to apply on company website.
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