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Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.
Brief Description
Responsible for ensuring that Customer Excellence Center operations and workflow procedures are in place and adhered to, to maximize staff productivity and work efficiency. The role will support the Customer Excellence Center teams in various Man-power planning and administrative tasks. The role will liaise with the Quality Assurance team to ensure that the Customer Excellence Center agents are adhering to the set standards, procedures and policies of Kenya Airways while offering the highest-level of service. The role will coordinate with the IT department to ensure maximum System availability of Customer Excellence Center systems and work stations. Responsible for Customer Excellence Center Performance management reports & insights on service improvement as per industry standards and global trends.
Detailed Description
Principal Accountabilities (KeyPerformance Area)
Job Requirements
Qualification(Minimum)
Additional Details
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