Vacancies at Kenya Airways

Brief Description        

To ensure and maintain a healthy, safe and secure working environment, incompliance with the relevant industry regulatory and legislative requirements, company procedures, regulatory authorities and requirement of the customer airlines. Operate ground support equipment (GSE) in accordance with company operating procedures and regulatory authorities while ensuring healthy, safe and secure work practices.

Detailed Description        

• Embrace and maintain a positive safety culture, a healthy and secure working environment in passenger services in compliance with relevant company standards, legislative and industry standards.
• Identify and report hazards, near misses, incidents and accidents whilst leading mitigation briefings.
• Provide efficient, high quality customer service delivery in day-to-day operations to Customer Airlines at all customer touch points according to the agreed Service Level Agreements and Company Policies in order to delight the customer and improve the overall customer experience at JKIA.
• Ensure smooth and effective arrival, departure and transfer of Passengers at JKIA.
• Based on the arrivals and departure requirements, plan for safe and secure deployment of buses and service delivery in order to achieve on time performance target and minimum waiting times for disembarking passengers by preparing a bussing plan.
• Monitor the serviceability of the bus in operations and activate the fallback plan in case one fails.
• Ensure that Buses are only used for their intended purpose.
• Ensure all buses are safely operated at the ramp and in adherence to Company Standard Procedures.
• Report Non-compliance to the line manager for corrective action to be taken.
• Ensure the daily checklist is done to determine serviceability.
• Ensure cleanliness of the buses is maintained.
• Conduct standard checks in checking for articles that have been left behind by guests and that the reporting mechanism is adhered to.
• Ensure pre-recorded announcements are available in each bus and are used appropriately.
• Ensure passengers are transported to the legal agreed points of drop or pick in the airport.
• Ensure Buses are parked at their designated areas to avoid accidents and injuries.
• Contribute to the definition and development of the KQ product portfolio in terms of scope of service to ensure that the service standards for 3rd party and customer airlines expectations are met.
• Maintain grooming standards as per the corporate uniform guidelines.
• Being responsible for the security and safety of passengers in the bus and the bus itself.
• Adhere to KQ WAY principals and best practices.

Job Requirements        

• Relevant Certificate or Diploma Course
• Minimum “O” level Grade D+
• Valid driving license categories ABCDE
• Must be endorsed for class G by NTSA.
• Ground handling equipment certificate
• Equipment operator training (Level I – Tractor / Pallet mover; Level II – All GSE Except Pushback and Level III – All GSE)
• Radiotelephonic certificate (Level-III only)
• Airside Driving
• Airside Safety Awareness
• Aviation Security Awareness
• Dangerous Goods CAT 8
• Safety Management System (SMS) Awareness
• Proficient in operating ramp equipment including the pushback

Additional Details        

• Customer focused
• High Integrity
• Team player
• Self-motivated
• Time conscious

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Brief Description        

• Responsible for the safe and cost-effective deployment and implementation of an effective maintenance plan for all Kenya Airways Ground handling equipment in NBO Stations.

Detailed Description        
Policies and Procedures:

• Ensure compliance with all regulatory requirements, policies, processes, procedures, organization standards and local procedures is achieved so that work is carried out in a controlled and consistent manner.

 Safety, Quality & Environment:

• Promote and embrace a positive safety culture, healthy, secure and cost-effective operations for Kenya Airways and ensure compliance with the relevant industry / legislative requirements and company procedures.
• Identify and report hazards, near misses, incidents and accidents.

Day-to-Day Operations:

• Develop an effective maintenance plan for all ground support equipment, vehicles, properties and facilities for effective service delivery
• Develop and maintain an effective inventory of all KQ equipment, vehicles and facilities.
• Liaise with respective maintenance controllers / Team leaders to ensure the effective implementation of the Maintenance plan.
• Ensure 3rd party contracted maintenance complies with the developed maintenance plan as per the executed service contracts for effective service delivery.
• Liaise with supply chain to ensure the availability of materials and spare parts in accordance with the maintenance requirement.
• Ensure effective usage of the maintenance system by all the staff within the maintenance division.
• Report the maintenance status of all the GSE in Kenya Stations from time-to-time and advise all the maintenance personnel of any new maintenance requirements/bulletins/systems etc.
• Adhere to KQ WAY principals and best practices.

Job Requirements        

• Higher National Diploma (HND) in Mechanical/Electrical Engineering or related discipline OR Ordinary Diploma in Mechanical /Electrical Engineering or related discipline.
• 3 years maintenance experience (with a Higher national Diploma) OR
• 5 years’ experience (with Ordinary Diploma).
• Computer literate
• Safety Management System (SMS) Awareness
• Aviation Security Awareness
• Airside Safety Awareness
• Enterprise asset management
• Maintenance Planning and Implementation
• Customer Service training (Internal Customer Value need)

Additional Details        

• Technical awareness
• Analytical Skills
• Innovative skills ·
• Good communication and interpersonal skills
• Ability to multi-task
• Cost– conscious