Vacancies at Kenya Airways

Brief Description        

• The technology PA will be responsible for providing proactive and comprehensive administrative support to the Chief Data and Information Officer (CIDO)to ensure that the CIDO focuses on key responsibilities effectively. The role holder will assist with the management and prioritization of the CIDO’s time by managing complex and dynamic diary, monitor correspondences from key stakeholders and ensure they are responded toas per SLA, co-ordinate reports, data management, travel arrangements and make a wider contribution to the effective operation of the division.

Detailed Description        

• Schedule Management: Managing the CIDO's calendar and scheduling meetings, appointments, and events. This would include coordinating with other departments, external stakeholders, and vendors to ensure that the CIDO's time is used effectively.
• Communication Management: Managing the CIDO's communication channels, including email, phone calls, and messages. Also need to prioritize and manage incoming and outgoing correspondence and ensure that the CIDO is informed of critical issues and updates.
• Travel Arrangements: Arranging travel and accommodation for the CIDO, including booking flights, hotels, and transportation and ensure that all necessary travel documents and visas are obtained.
• Administrative Support: Support the CIDO, including preparing reports, presentations, and other documents. He or she would also need to maintain accurate records, files, and databases.
• Support the CIDO in coordination andfollow-up of the Technology heads and managers, to develop execution strategies to deliver the over technology roadmap.
• Proactively follow up to ensure that knowledge, process, and training are provided to technology teams to effectively support business.
• Stay informed about the latest trends and developments in IT service management, contributing to the continuous improvement of IT service desk processes and procedures.

Job Requirements        

• Bachelor’s degree in ICT, Computer Science, Business Administration, Communications or any other business-related field.
• Time Management course
• Supervisory Management Course
• Proficiency in Microsoft Suite
• Airline Operations experience
• At least 5 years of experience in office administration management
• Strong organizational and administrative skills

Additional Details        

• A Self-starting and proactive person
• Excellent communication, analytical, and interpersonal skills
• Ability to work with minimal supervision over long hours.
• Sound ability to prioritize, time management and fast decision-making.
• Ability to work effectively and flexibly
• Ability to handle pressure and difficult situations with resilience, calmly and effectively

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Brief Description        

• Reporting to Manager, Interline & Tariffs, theideal candidate will be required to proactively negotiate SPA agreements, supportthe sales organization through handling of fare decision queries, distributeall Public/Private/Web/ZED based fares and Taxes in all markets to maximizerevenue.

Detailed Description        

• Negotiate, prepare, control and coordinate MITA-Multilateral Interline Traffic Agreements and BITA-Bilateral Interline Traffic Agreements with strategic airlines for KQ’s interline ability.
• Initiate, plan and negotiate Special Prorate Agreements (SPA) and Code Share Agreements with other carriers to boost KQ revenue for offline sectors.
• Identify, initiate and negotiate staff travel agreements. ZED/MIBA-Multilateral Interline Business Agreements, ZED-Zonal Employee Discount. Thus, creating a seamless wider cost-effective staff travel arrangements.
• Prepare, coordinate and action the filing anddistribution of the following: -
• All KQ approved fares and related fare rules with ATPCO to ensure fares are available in all distribution channels and that they conform to all regulations and Government requirements of the different markets.
• Optional services e.g. baggage services, seats services etc.
• Asante miles accruals and redemptions.
• Carrier imposed surcharges (YR/YQ) and other taxes to ensure strategic/timely revenue collection for both KQ and the Government.
• Both chart 1 & 2 RBD (Reservations Booking Designators) depending on concurrence agreements
• Voluntary Re-issues and Refunds (under ATPCO category 31 and 33 respectively) to ensure ticket reissue process and refunds is automated to accord KQ the ability to calculate the proper add/collect/refund each time a passenger requests a change to his itinerary.
• All KQ web-based fares to ensure they are available on KQ.COM and/or NDC portal ensuring the fares conform to the Fare Family and short rule description. 
• KQ routing maps to ensure proper fare quotation in achieving sales targets.
• Coordinate Maintain and Administer IATA airlines and Agency relationships with KQ to ensure policies are developed and enforced that protect KQ’s interest revenue.
• Initiate TPM-ticketed point mileages creations with IATA to all newly introduced KQ routes.
• Initiate and Source KQ’s own offices/GSAs IATA codes
• Coordinate and disseminate information on IATA and/or KQ Commercial related Policies to the entire KQ network through Tariff Notices

Job Requirements        

• University degree in Business related subject with 3 years airline experience preferably in Revenue Management, Sales & Ticketing or Finance (revenue accounting). OR
• Diploma in business related field with at least 5 years sales & ticketing experience.
• Working knowledge in fares construction, sales, and ticketing.
• Strong analytical skills with proficiency in Microsoft excel.
• Excellent knowledge of Kenya Airways products.
• Proficiency in proration is an added advantage.