Vacancies at Kenya Airways

Brief Description  

• Airport manager’s role is responsible for overall accountability for planning, directing and controlling all ground handling aspects of Kenya Airways at the LondonGatwick Airport. The Manager is responsible for planning, directing and controlling all ground handling aspects of Kenya Airways at the Station. Ensure that the standard of punctuality and customer service are delivered in accordance with the company policies and procedures and in compliance with the regulatory authorities.

Detailed Description        

• Liaise with relevant authorities and ensure compliance with all regulatory requirements, policies, processes, procedures, organization standards and local procedures is achieved so that work is carried out in a controlled and consistent manner.
• Ensure adherence of all KQ documented standards by all airport staff, Ground Handling staff and all other service providers. Safety, Quality & Environment:
• Promote and maintain a positive safety culture, a healthy, secure and cost-effective operation for Kenya Airways operations and ensure compliance with the relevant industry/legislative requirements and company procedures to ensure a healthy and safe work environment.
• Ensure timely remediation and corrective action is taken based on audit findings and/or risk assessment analysis.
• Conduct monthly review of the risk control environment of the airport and submit the Risk Control Matrix (RCM) quarterly.
• Manage and be responsible for the implementation of the Local Emergency Accident Plan (LEAP).
• Identify and report safety hazards, near misses, incidents and accidents.
• Monitor that standards of punctuality and customer service are delivered by third parties as per contract and Service Level agreement and in accordance with the company policies and procedures and relevant regulatory authorities.
• Represent Kenya Airways at AOC meetings to address airport facilitation issues.
• Ensure that customer service is delivered to a high standard that meets our customer needs and expectations as defined at corporate level.
• Drive “On Time Performance” culture within the airport and constantly engage all stakeholders to maintain the highest performance.
• Conduct monthly spot checks and inspections of the airport performance and SLA adherence.
• Ensure the airport has all the required, current operations manuals, publications and any other related documents needed to conduct ground handling operations.
• Ensure that the Load Control procedures and loading supervision responsibilities are correctly undertaken as per company policies and document the airport process flow.
• Identify deviations in the published procedures and establish local procedures and document them in the Local Station Manual (LSM).
• Supervise SLAs and monitor performance of the Ground Handling Agent (GHA).
• Supervise, monitor employee performance and productivity, provide constructive feedback, mentor and coach staff at the airport.
• Coordinate and manage all measures in respect of catering & maintenance services, crew, security, emergency and accident procedures.
• Monitor and validate invoices received against services offered and prices charged to manage airport costs in line with the budget.
• Drive and implement all cost saving initiatives as determined and communicated by the Manager.
• Prepare weekly/monthly reports on Ground Handling activity in the airport.
• Interpret and monitor safety standards, regulations and security awareness.
• Promote company image to enhance public relations, visibility in the market and customer loyalty.
• Ensure implementation of KQ WAY best practice at the airport.

Job Requirements        

• University graduate.
• 3 years in Supervisory experience OR 5years in all round Ground Handling.
• Safety Management System (SMS) Awareness.
• Airside Safety–Initial.
• Aviation Security –Initial.
• KQ - Dangerous Goods Regulations Category 10 (CAT 10).
• Station/Ground Handling Management (IATA) or equivalent.
• Management Skills training.
• Customer Service training.
• Passenger Handling Training.
• Financial Management/Cost Control.

Additional Details        

• Computer literate
• Excellent negotiation skills
• Ability to lead, guide & motivate a team
• Strong analytical skills
• Good planner
• Excellent communication and interpersonal skills
• Foreign language is an added advantage

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Brief Description        

• To ensure and maintain a healthy, safe and secure working environment, incompliance with the relevant industry regulatory and legislative requirements, company procedures, regulatory authorities and requirements of customer airlines Adhere to accurate Loading and offloading by delegation, as well as coordinate, oversee and supervise the activities for the overall turnaround of aircraft.

Detailed Description        

• Embrace and maintain a positive safety culture, a healthy and secure management of the turnaround process whilst complying with company procedures and processes, regulatory authorities and requirements of customer airlines.
• Ascertain all aspects of aircraft preparation in readiness for offloading/loading as per standard operating
• Procedures.
• Ensure compliance between loading instructions and load presented for loading whilst strictly adhering to the instructions unless authorized to deviate.
• Provide leadership and direct supervision staff who are undertaking all loading and equipment operations
• Activities associated with turnaround to ensure conformity with all Standard Operating Procedures.
• Champion ramp safety by effectively enforcing ramp standard operating procedures to reduce ramp incidents and accidents ensuring healthy, safe and secure working environment.
• Ensure on time and proper completion of offloading and loading of cargo and baggage for efficient delivery for both Kenya Airways and customer airlines.
• Report torn, leaking and oversize packaging and defective ULD’s before loading and when offloading
• Ensure ULDs properly with locks and bulk loads correctly with nets and approved tiedowns complying to Correct lashing / load spreading.
• Ensure that special loads, including Dangerous Goods are stowed according to regulations and Carrier operating procedures.
• Upon completion of loading, communicate the final loading to the Load controller.
• Ensure correct baggage reconciliation procedures are met and documentation completed before aircraft departure
• Inabsence of a dedicated Turnaround coordinator wide body, be the central point of liaison with all stakeholders and coordinate the turnaround.
• Optimize maximally all the allocated resources and tools of work
• Raise casual operator’s forms to ensure billing for services rendered.
• Monitor sequence activity against agreed station turnaround plan and timings.
• Establish and maintain constant ground to cockpit communication in a clear and precise manner (if authorized and when required to do so)
• Identify and report hazards, near misses, incidents and accident within the turnaround process.
• Adhere to KQ WAY principals and best practices.

Job Requirements        

• Relevant University Degree with a Minimum of 2 years ramp experience

Or

• Relevant Diploma with over 5 years’ experience in Ground Operation
• Knowledge of Load Control and Weight & Balance.
• Computer literate
• Knowledge of ramp equipment usage
• Dangerous goods CAT 8 regulations
• Aircraft Handling and Loading
• Aircraft Loading supervisor
• JKIA Local emergency procedures
• Safety Management System (SMS) Awareness
• Airside driver training

Additional Details        

• Good negotiation skills
• Strong analytical skills
• Good communication, leadership and organization skills
• Customer focused
• Team leadership
• Self-motivated