Vacancies at Kenya National Chamber of Commerce and Industry (KNCCI)

Role Purpose

• To provide strategic leadership and operational oversight for KNCCI’s trade development agenda, including trade facilitation, export promotion, investment support, member services, trade missions, partnerships and market intelligence, in order to unlock business opportunities and deliver measurable value to KNCCI members.

Key Responsibilities

Strategic Leadership and Departmental Management

• Lead the planning, coordination and implementation of the Trade Development Department’s annual work plans, budgets and performance targets.
• Advise the Chief Executive Officer on trade development priorities, policy opportunities, member concerns and emerging market trends.
• Guide, supervise and support staff reporting to the role, ensuring clear performance expectations, accountability and timely delivery.
• Prepare timely departmental reports, board/management briefs, concept notes and performance updates in line with institutional requirements.

Trade Facilitation

• Support the implementation of trade agreements, protocols and trade facilitation initiatives for the benefit of KNCCI members.
• Provide advisory support to members on trade and investment opportunities, market access requirements, customs procedures, standards, tariffs and non-tariff barriers.
• Regularly monitor and evaluate the automated Certificate of Origin (CoO) system and recommend
• improvements to enhance efficiency and member satisfaction.
• Coordinate continuous dialogue, information sharing and follow-up with Chamber members, national agencies, regional stakeholders and private sector actors on trade facilitation matters.
• Oversee implementation of regional trade facilitation projects and provide substantive input into reports, position papers, policy briefs and technical submissions.
• Document and disseminate success stories, lessons learnt and impact arising from trade facilitation programmes.
• Kenya National Chamber of Commerce and Industry | Job Advertisement

Trade and Investment Development

• Identify, assess and profile bankable trade and investment opportunities for sharing with members, investors and strategic partners.
• Share timely information on investment trends, priority sectors, special economic zones, export processing zones and other economic development opportunities in Kenya and target markets.
• Operationalize and strengthen business information centres and related platforms for effective dissemination of business intelligence to members and stakeholders.
• Develop and implement investment promotion strategies in collaboration with relevant government agencies, development partners and private sector institutions.
• Monitor and evaluate trade and investment promotion activities and recommend improvements based on evidence and member feedback.

 Trade Promotion, Missions and Market Linkages

• Develop and implement sector-specific strategies for goods and services to enhance domestic,
• regional and international trade.
• Design, implement and monitor trade promotion programmes, including trade fairs, exhibitions,
• expos, B2B forums, buyer-seller meetings and outward/inward trade missions.
• Coordinate sector-specific workshops, market briefings, dissemination forums and outreach programmes to promote trade opportunities for members.
• Implement marketing and export promotion plans aimed at increasing member participation in local, regional and global markets.
• Build and maintain productive relationships with economic development professionals, government agencies, embassies, trade offices, development partners and key KNCCI personnel.
• Membership, Networking and Stakeholder Engagement
• Use trade programmes to support membership recruitment, service delivery, engagement and retention.
• Monitor local and international industry trends and advise on their implications for KNCCI members and Chamber membership growth.
• Identify and develop networks with relevant stakeholders, including business associations, sector bodies, county chambers, government agencies and development partners.
• Develop and implement a trade networking strategy, including member satisfaction surveys, roundtables, breakfast meetings, Chamber Connect sessions and targeted sector engagements.
• Spearhead and nurture strategic partnerships that advance KNCCI’s trade development mandate.

Resource Mobilization and Programme Sustainability

• Participate in resource mobilization in consultation with the Chief Executive Officer and other Heads of Department.
• Network and liaise with key donors, development partners and private sector partners to support trade development programmes.
• Contribute to proposal development, concept notes, partnership frameworks and programme budgets for trade-related initiatives.
• Perform any other duties assigned by the supervisor in line with the role and institutional mandate.
• Kenya National Chamber of Commerce and Industry | Job Advertisement

Minimum Qualifications and Experience

• Bachelor’s degree in Commerce, Economics, International Trade, Business Administration, Development Studies, Public Policy, Law, International Relations or a related field from a recognized institution.
• A Master’s degree in a relevant field will be an added advantage.
• At least eight (8) years of relevant experience in trade development, trade facilitation, investment promotion, export promotion, private sector development, business membership organizations or related fields, with at least three (3) years in a management or senior coordination role.
• Demonstrated understanding of Kenya’s private sector, regional trade frameworks, export markets, investment promotion, standards, tariffs and non-tariff barriers.
• Experience in managing trade missions, stakeholder forums, donor-funded programmes, partnerships or business networking platforms will be an added advantage.
• Strong report writing, policy analysis, communication, stakeholder engagement and team leadership skills.

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Role Purpose

• To provide strategic leadership and operational oversight for KNCCI’s membership growth and services agenda by driving recruitment, retention, engagement, member experience, networking platforms, stakeholder relationships and revenue growth in line with the Chamber’s strategic objectives.

Key Responsibilities

Membership Growth, Retention and Services

• Develop and implement membership recruitment, retention, engagement and renewal strategies aligned to KNCCI’s strategic plan.
• Create programmes, events and service offerings that deepen member engagement and improve member value.
• Develop feedback mechanisms on membership, member programmes and services, and use insights to improve service delivery.
• Prepare periodic membership reports covering recruitment, retention, sectoral trends, current,
• new and prospective members, and member experience across the joining and renewal process.
• Work with the membership team to achieve the set monthly revenue target, support the development of individual and team work plans, and create a clear roadmap for sustainable membership growth.

Data, Planning and Performance Management

• Maintain accurate membership data, statistics and analysis on return on investment from marketing programmes, sales plans and member engagement activities.
• Develop departmental annual work plans, goals and performance targets, and provide technical support to ensure delivery.
• Track membership growth, retention, revenue performance, member satisfaction and programme impact, and recommend corrective actions where required.
• Generate timely reports, management briefs and updates in line with institutional requirements.

 Networking, Events and Stakeholder Engagement

• Identify and develop strategic networks with relevant stakeholders, partners, sector bodies, county chambers and business associations.
• Develop and implement a membership networking strategy covering roundtables, breakfast meetings, forums, Chamber Connect sessions and sector engagements.
• Kenya National Chamber of Commerce and Industry | Job Advertisement
• Organize and support membership networking events and platforms that create value, business linkages and renewal opportunities for members.
• Document and disseminate case studies, success stories and lessons from networking and programme interventions.

Communication, Partnerships and Resource Mobilization

• Develop communication plans that support membership campaigns, networking platforms and member service programmes.
• Represent the Chamber in relevant stakeholder sessions and actively participate in Chamber events and programmes.
• Spearhead and nurture relationships with key stakeholders, donors and partners in consultation with the CEO and other Heads of Department.
• Support resource mobilization, proposal development and partnership initiatives related to membership services and institutional sustainability.

Departmental Leadership and General Duties

• Advise the CEO on departmental issues, membership trends, member concerns and opportunities for growth.
• Guide, coordinate and supervise staff reporting to the role, ensuring accountability and timely delivery.
• Perform any other duties assigned by the CEO in line with the role and institutional mandate.

Minimum Qualifications and Experience

• Bachelor’s degree in Business Administration, Commerce, Marketing, Communications, Economics, Public Relations, Social Sciences or a related field from a recognized institution; a
• Master’s degree is an added advantage.
• At least eight (8) years’ relevant experience in membership management, business development, stakeholder engagement, customer/member experience, marketing, private sector
• development or related fields, with at least three (3) years in a management or senior coordination role.
• Demonstrated experience in membership recruitment and retention, revenue generation, stakeholder management, events coordination and relationship management.
• Strong understanding of Kenya’s private sector, business associations, member service models and business development ecosystems.
• Strong report writing, data analysis, communication, networking, team leadership and customer-service skills.

Key Competencies

• Strategic thinking, business acumen and member-service orientation.
• Membership recruitment, retention and relationship management.
• Stakeholder engagement, partnerships and networking.
• Sales performance, revenue growth and data-driven decision-making.
• Programme planning, events coordination, reporting and monitoring.
• Leadership, supervision, integrity and professionalism.
• Team player and a critical business development partner driving the company’s growth. In this role, you will be expected to look beyond daily tasks to spot strategic opportunities, build meaningful industry relationships, and advocate for our mission.
• Indicative Performance Measures
• Growth in membership recruitment, renewals, retention and member engagement.
• Kenya National Chamber of Commerce and Industry | Job Advertisement
• Achievement of monthly membership revenue targets and sustainable growth plans.
• Improved member satisfaction, feedback response and service delivery standards.
• Quality and timeliness of membership reports, trend analysis and management updates.
• Number and quality of networking events, partnerships, stakeholder engagements and member success stories delivered.