Vacancies at KUSCCO Ltd

KEY RESPONSIBILITIES OF THE CUSTOMER RELATIONSHIP OFFICER

• Support SACCO marketing and recruit new members through research and business development. Promote SACCO products and secure new business via client relationships.
• Identify and leverage market sales opportunities.
• Member Engagement & Growth
• Customer Service & Relationship Management
• Marketing & Digital Platforms
• Compliance & Reporting
• Maintain smooth customer experiences by handling inquiries and complaints. Gather feedback to improve offerings and inform on SACCO services. Conduct exit interviews for retention insights.
• Assist in organizing promotional events, member outreach programs, and product activations. Develop marketing materials and coordinate with suppliers and vendors as needed. Contribute to the management of the SACCO’s digital platforms (social media, website, etc.).
• Ensure adherence to SACCO policies and procedures. Maintain accurate records of member interactions and sales activities. Perform any other duties as assigned from time to time.

ACADEMIC QUALIFICATION:

• Diploma or Bachelor's Degree in a business-related field such as Public Relations, Business Management, Marketing, or Cooperative Management.

EXPERIENCE:

• A minimum of two (2) years of relevant working experience in a similar role within a financial institution, preferably a Deposit-Taking SACCO or bank.
• Experience with CRM systems is highly desirable.

SKILLS & COMPETENCIES:

• Computer literacy with good knowledge of MS Office and digital communication tools.
• Strong interpersonal and communication skills (verbal and written).
• Excellent organizational skills and ability to manage multiple tasks.
• Ability to work independently with minimal supervision.
• High levels of integrity and ethical behavior.
• Customer-centric mindset with a passion for service excellence.
• Problem-solving skills and attention to detail. Proactive and self-driven.
   

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Collaboration & General Duties

• ICT Infrastructure & Support
• System Management & Security
• User Training & System Optimization
• Familiarity with SACCO core banking systems is required.
• Implement and monitor security measures for sensitive data and manage user access.
• Support ICT policy development and ensure business continuity and disaster management.
• Conduct user training on the SACCO's systems for efficient use.
• Assist departments in generating reports from these systems.
• Advise on acquiring new hardware and software to optimize ICT resources.
• Liaise with ICT suppliers and support providers.
• Coordinate ICT project formulation and implementation.
• Manage the SACCO's main email, responding to member mail within set timelines.

ACADEMIC QUALIFICATION:

• Diploma or Bachelor's Degree in Computer Science, Information Technology, or a closely related field.

EXPERIENCE:

• A minimum of two (2) years of relevant working experience in an ICT support role within a financial institution, preferably a Deposit-Taking SACCO.

SKILLS & COMPETENCIES:

• Proficiency in computer hardware maintenance, software troubleshooting, and basic networking.
• Familiarity with SACCO core banking systems and data security practices.
• Computer literate with good knowledge of MS Office and digital communication tools.
• Strong problem-analysis and troubleshooting skills.
• Ability to work independently, maintain confidentiality, and manage multiple tasks.
• Excellent interpersonal and communication skills.
• High levels of integrity and ethical behavior. Attention to detail and strong organizational skills.