Vacancies at Maersk Line

KEY RESPONSIBILITIES:

​​​​​​​Drive Customer Success Partner standardization, ensuring value add to Customers

• Ensure standard process and system adoption for CSPs.
• Adhere to offshoring of transactional tasks to OTS as per defined offshoring catalogue, ensuring demarcation between CSPs and OTS.
• Drive adherence to sales minimum standards for CSPs.

​​​​​​​Drive Sales Performance and Productivity:

• Leverage insights tools and drive performance actions in a streamlined Region/Area model with close collaboration with Regional Pipeline and Performance Lead to support the Area Sales Manager as a strategic partner.
• Influence and drive performance enhancing actions via SLT.
• Drive scalability of local Integrated Solutions across customers through the Customer Solutions Partner.

​​​​​​​Act as a Strategic Partner to Area Sales Manager:

• Align Area execution with regional sales strategy and tools.
• Drive the sales coverage process, supporting the Area Sales Manager ensuring that we administrate and run the plan timely and to a high standard.
• Leveraging insights from Regional Sales Operations to drive prioritization and actions within SLT.

​​​​​​​Ad hoc:

• Support with pilots, system rollouts, and gembas.
• Maintain local data hygiene to meet regional and global standards.

​​​​​​​WHO WE ARE LOOKING FOR:

Someone with:

• Relevant bachelor’s degree in supply chain management/logistics/supply chain or maritime studies
• Between 7 – 10 years’ experience in end-to-end supply chain management and execution
• Proven experience leading a team in high volume logistics operations
• Proficiency using data analytics tools
• CRM proficiency (Salesforce highly preferable)
• Stakeholder management (internally and externally)
• Ability to demonstrate delivery with high accuracy  
• Ability to work under pressure in a fast-paced environment
• Attention to detail

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KEY RESPONSIBILITIES:

Develop & Design Solutions:

• Translate customer and vertical needs into actionable value propositions, including monetary value to customers.
• Identify cross-vertical opportunities and bundle relevant products.
• Provide customer insights to product teams and support sales in uncovering customer pain points.
• Lead and coordinate strategic initiatives across functions.
• Gather customer requirements and ensure clear internal translation.
• Facilitate business case creation and financial projections with Solution Engineers.

Drive Sales Effectiveness & Execution:

• Improve win rate through structured sales processes.
• Manage solution opportunities and hand over to implementation.
• Engage experts and stakeholders to enhance buying experience.
• Ensure timely, high-quality customer responses.
• Communicate progress and opportunities for improvements to senior leadership.
• Drive cross-functional and cross-Area collaboration within and outside the OMEB process.

​​​​​​​Scale, Institutionalize & Enable:

• Bundle and scale global/local solutions – bringing in local product and customer knowledge where relevant.
• Promote adoption of scalable solutions.
• Build and share a repository of best practices and use cases.
• Coach sales teams on L&S selling and solution processes.
• Contribute to the solutions community through cross-functional learning and community building.

WHO WE ARE LOOKING FOR:

Someone with:

• Relevant bachelor’s degree in supply chain management/logistics/supply chain or maritime studies
• Minimum 5 years’ experience in end-to-end supply chain management and execution
• Customer-centric approach to identifying customer needs
• High-level understanding of product features, benefits and how they address customer pain points
• CRM and ERP system proficiency and proven experience maintaining data accuracy
• Proven experience troubleshooting customer challenges
• Ability to work under pressure in a fast-paced environment
• Attention to detail