Vacancies at Nairobi Adventist Hospital

Nairobi Adventist Hospital is committed to providing holistic, quality, and compassionate healthcare. We are seeking to recruit a trained Customer Care Officer who will be the first point of contact for our patients, clients, and visitors, ensuring they receive excellent service in line with our mission and values.

Key Responsibilities

• Warmly receive and guide patients, visitors, and clients at the front office.
• Handle inquiries, appointments, and feedback in a professional and timely manner.
• Support patient registration, billing inquiries, and coordination with hospital departments.
• Maintain confidentiality and ensure patient satisfaction through excellent service.
• Represent the hospital’s Christian and Adventist values in all interactions.

Qualifications & Requirements

• Diploma in Customer Care, Business Administration, Front Office Operations, or related field.
• Minimum 2 years’ experience in customer service, preferably in a hospital or healthcare setting.
• Proficient in computer applications and hospital management systems.
• Excellent communication and interpersonal skills.
• Must be a baptized and practicing member of the Seventh-day Adventist Church.

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Job Description

The Laundry Personnel will be responsible for ensuring hospital linen, staff uniforms, and patient clothing are properly cleaned, disinfected, and maintained in line with hospital standards. They will play a vital role in infection prevention and creating a safe, hygienic environment for patients, staff, and visitors.

Key Responsibilities:

• Collect, sort, wash, dry, fold, and iron hospital linen, uniforms, and patient garments.
• Operate and maintain laundry machines and related equipment safely.
• Ensure proper use of detergents, disinfectants, and other cleaning agents.
• Adhere to infection prevention and control protocols in handling contaminated linen.
• Ensure timely delivery of clean linen to hospital departments.
• Monitor laundry supplies and report stock needs to the supervisor.
• Report damages, machine breakdowns, or worn-out linen.
• Perform any other related duties as assigned.

Qualifications and Requirements:

• KCSE Certificate or equivalent.
• Certificate in laundry services/housekeeping or relevant training (added advantage).
• At least 1 year of experience in laundry operations (hospital or hotel setting preferred).
• Knowledge of infection prevention and control (IPC) is highly desirable.
• Ability to operate laundry machines and handle linen with care.
• Reliable, detail-oriented, and able to work with minimal supervision.
• Must be a committed Seventh-day Adventist.